Lead, Quality Assurance

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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Your role as&nbsp;Lead, Quality Assurance</strong></b><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px 10pt;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">The Lead, Quality Assurance is the quality owner for a dedicated team that translates requirements from a large partner into capabilities built directly into the Dialogue platform. The guiding principle is one codebase: every feature driven by this partnership, whether it touches the embedded mobile experience, member eligibility flows, backend APIs, or web interfaces, ships as part of Dialogue's core product so it can be maintained, extended, and offered to all current and future clients. You have a role as the main QA authority on a multidisciplinary team including crafts such as backend developer (Python/FastAPI), front-end developer (React Native), full-stack developer, data developer, designer, project manager and product manager.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px 10pt;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">This role blends hands-on testing with coordination of external QA resources. You will personally execute regression, sanity, and exploratory testing across the full integration surface, login flows, healthcare journeys, pharmacy experiences, video calls, push notifications, and localization. At the same time, you will manage an external contracting firm of QA testers: defining test plans, assigning work, reviewing results, and coordinating communications between the internal development team, the partner's technical teams, and the external testers. You are the bridge that ensures quality before every release.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin-right:0px;margin-left:0px;padding:0px;\"><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll be doing</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:13pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">You will own quality assurance across the full integration lifecycle, from feature development through release validation and production monitoring. Day-to-day you will:</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Manage an external QA contracting firm and coordinate with the partner. Define test plans, assign work, review results, and ensure external testers have the access and context they need. Serve as the communication bridge between the internal team, the partner's QA engineers, and the external firm, aligning on scope, timelines, and defect priorities.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Track and report testing progress. Maintain structured test checklists with pass/fail/blocked counts per platform. Provide daily status reports to the team and partner, summarizing defects filed, areas covered, and overall release readiness.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Workload will vary over time. Depending on workload, either train others to test or test yourself the full embedded experience hands-on. Execute regression, sanity, and exploratory testing on iOS and Android. For high-risk features, design targeted test scenarios covering edge cases and multiple entry points.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Triage defects and manage the defect lifecycle. Isolate whether issues originate in the React Native app, the native bridge, the backend, or the partner's host app. File actionable bug reports with severity (P1-P5), communicate with the team, and track tickets through remediation and re-verification.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Monitor environment stability. Validate that staging and test environments are functional before testing begins. When issues block testing, escalate promptly with clear reproduction details so work can resume quickly.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Validate builds and advise on release readiness. Perform end-to-end validation on beta builds (TestFlight, sideloading) before they reach the partner. Make risk-based recommendations on whether full regression or a targeted stability check is sufficient.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Own test accounts, test data, and accessibility. Provision and maintain isolated test accounts across environments. Conduct compliance testing, produce documentation, and file accessibility defects.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 6pt;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Contribute to test automation over time. Identify high-value candidates for automation as the integration matures. The team is adopting Cypress for web and exploring mobile frameworks, but the primary expectation is thorough manual testing and QA leadership.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">We'd love to hear from you if you have</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Have 5+ years in software QA, including at least 2 years coordinating QA efforts&nbsp;</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Are a strong hands-on tester with experience on iOS and Android, ideally including embedded patterns where an app is packaged inside a host app.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Have managed external QA firms or vendors, defining test plans, assigning work, reviewing deliverables, and maintaining communication across organizational boundaries.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Communicate clearly with both technical and non-technical stakeholders, developers, DevSecOps, product managers, partner teams, and external testers.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Have experience with defect management tools (JIRA) and are comfortable with API testing concepts.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 6pt;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience with test automation (Cypress, Appium, Detox), accessibility testing (WCAG/VPAT), CI/CD pipelines (CircleCI), feature flags (LaunchDarkly), and OAuth 2.0 flows is an asset.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Ability to triage defects across a complex integration boundary (React Native, native bridge, backend APIs, partner host app) and route them effectively is a strong asset</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Comfortable switching between strategic QA leadership and hands-on testing as this role will require both in equal measure.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Please note that as we serve customers across Canada, </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">bilingualism is an asset for this position</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">. You may be required to communicate in </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">French and English</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">At Dialogue, your well-being is our priority</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Taking care of others also means taking care of our team! </span><b><strong style=\"white-space:pre-wrap;\">Depending on your role and employment status</strong></b><span style=\"white-space:pre-wrap;\">, you could have access to the following benefits:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Access to the Dialogue app and virtual mental health support for you and your family</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">4 weeks vacation, 9 wellness days, and 1 volunteer day</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Work abroad up to 4 weeks/year</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Incentive plans, referral bonuses &amp; RRSP matching</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Learning via Coursera, external training budget &amp; mentorship</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Optional parental leave top-up</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Dialogue</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Dialogue is the #1 virtual care provider in Canada. By developing</span><i><em style=\"white-space:pre-wrap;\"> </em></i><span style=\"white-space:pre-wrap;\">our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Impact</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Community</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Growth</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Excellence</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Feel like you can make a difference? Good news, we saved you a seat!&nbsp;</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact </em></i><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><i><em style=\"white-space:pre-wrap;\">[email protected]</em></i></a><i><em style=\"white-space:pre-wrap;\">.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">AI Disclosure Statement</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">⚠️ Recruitment Fraud Notice</strong></b><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"white-space:pre-wrap;\">Dialogue only contacts candidates through official </em></i><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">@dialogue.co</strong></b></i><i><em style=\"white-space:pre-wrap;\"> email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at </em></i><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">dialogue.co/en/careers</strong></b></i><i><em style=\"white-space:pre-wrap;\">. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to </em></i><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">[email protected]</strong></b></i></a><i><em style=\"white-space:pre-wrap;\"> and verify the role on our official careers page.</em></i></p>"
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