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Home › Companies › 428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001 › Customer Service - Manager

Customer Service - Manager

428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001 · Bangor, ME, US, Bangor, ME · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001
TitleCustomer Service - Manager
Normalized title-
Department / team-
LocationBangor, ME, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bangor.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001
Source5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
ATS providerADP Workforce Now Recruiting

Description

Build your Career with an Industry Leader Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at www.lsicorp.com . JSI, an LSI Industries company, is trusted by North America’s leading grocery and retail brands to create innovative and eye-catching display fixtures and millwork. For more than 30 years, JSI has been designing and manufacturing its display fixtures across its four North American locations. We are currently seeking a Customer Service Manager to lead and develop our Customer Service team in Bangor, Maine. This is an opportunity for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys building relationships, improving processes, and making a direct impact on customer success. If you are energized by solving problems, leading teams, and collaborating across operations, production, and sales — we’d love to talk with you. What You’ll Be Responsible For As Customer Service Manager, you will lead the daily operations of the Customer Service department while helping drive service excellence across multiple manufacturing locations. You will: Lead, coach, and develop a high-performing Customer Service team Create a positive, accountable, and customer-focused team culture Manage escalated customer concerns and ensure timely resolution Partner closely with Operations, Production, Scheduling, Shipping, and Sales to deliver exceptional customer experiences Monitor customer orders from entry through shipment to ensure accuracy and on-time delivery Drive continuous improvement initiatives to streamline processes and improve responsiveness Develop and track KPIs, scorecards, and service metrics to support business goals Support employee development, training, succession planning, and team recognition initiatives Help improve communication and collaboration across departments and facilities Play a key role in supporting strategic customer relationships and long-term business growth What We’re Looking For We’re looking for someone who combines strong leadership skills with manufacturing customer service experience and a passion for building teams. Ideal candidates will have: Experience leading Customer Service, Account Management, Inside Sales Support, or Order Management teams in a manufacturing or distribution environment Strong leadership, coaching, and employee development skills Excellent communication and relationship-building abilities Experience working cross-functionally with production, operations, scheduling, and logistics teams Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment ERP experience (Macola, Visual, or similar systems preferred) Proficiency in Excel and standard business systems A proactive mindset with a focus on continuous improvement and customer satisfaction Bonus Points For: Experience in millwork, fixtures, metal fabrication, refrigeration, or custom manufacturing Experience supporting multi-site manufacturing operations Lean manufacturing or process improvement experience Why Join JSI? Stable, growing manufacturing organization backed by LSI Industries Opportunity to make a visible impact within the business Collaborative leadership team and strong company culture Career growth opportunities within a multi-site organization Competitive compensation and benefits package Monday–Friday schedule with no overnight travel Schedule & Location Full-time Monday–Friday | Day Shift Onsite in Bangor, Maine Benefits: 401(k) Health insurance Dental insurance Vision insurance Paid time off EEOC LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Full job record

Job ID313254e70f37bfd814b6ad3efcaceff84db29d9a
Org ID5117b291-8add-4db1-a8a0-4c05042404ad
Source ID5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
Board ID5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
Provideradp_workforcenow
Provider Job Key955242
TitleCustomer Service - Manager
Normalized Title—
Statusactive
Activeyes
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Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionME
CityBangor
Salary Raw—
Salary Min—
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First Seen At2026-05-31 18:32:38Z
Last Seen At2026-06-06 12:58:41Z
Last Checked At2026-06-06 12:58:41Z
Last Changed At2026-06-06 12:58:41Z
Inactive At—
Source Posted At2026-04-03 17:45:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><p data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Build your Career with an Industry Leader</span></strong></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company&rsquo;s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. 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This is an opportunity for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys building relationships, improving processes, and making a direct impact on customer success.</span></p><p data-start=\"1355\" data-end=\"1500\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">If you are energized by solving problems, leading teams, and collaborating across operations, production, and sales &mdash; we&rsquo;d love to talk with you.</span></p><h2 data-section-id=\"f4snkd\" data-start=\"1502\" data-end=\"1535\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">What You&rsquo;ll Be Responsible For</span></h2><p data-start=\"1537\" data-end=\"1715\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">As Customer Service Manager, you will lead the daily operations of the Customer Service department while helping drive service excellence across multiple manufacturing locations.</span></p><p data-start=\"1717\" data-end=\"1726\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">You will:</span></p><ul data-start=\"1728\" data-end=\"2595\"><li data-section-id=\"11ooayn\" data-start=\"1728\" data-end=\"1794\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Lead, coach, and develop a high-performing Customer Service team</li><li data-section-id=\"15onu7n\" data-start=\"1795\" data-end=\"1862\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Create a positive, accountable, and customer-focused team culture</li><li data-section-id=\"9tinhx\" data-start=\"1863\" data-end=\"1928\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Manage escalated customer concerns and ensure timely resolution</li><li data-section-id=\"16uihlq\" data-start=\"1929\" data-end=\"2051\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Partner closely with Operations, Production, Scheduling, Shipping, and Sales to deliver exceptional customer experiences</li><li data-section-id=\"jntyva\" data-start=\"2052\" data-end=\"2145\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Monitor customer orders from entry through shipment to ensure accuracy and on-time delivery</li><li data-section-id=\"1l8z8ik\" data-start=\"2146\" data-end=\"2239\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Drive continuous improvement initiatives to streamline processes and improve responsiveness</li><li data-section-id=\"dh4p2\" data-start=\"2240\" data-end=\"2323\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Develop and track KPIs, scorecards, and service metrics to support business goals</li><li data-section-id=\"36xlw2\" data-start=\"2324\" data-end=\"2419\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Support employee development, training, succession planning, and team recognition initiatives</li><li data-section-id=\"14svxd3\" data-start=\"2420\" data-end=\"2500\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Help improve communication and collaboration across departments and facilities</li><li data-section-id=\"4xiw20\" data-start=\"2501\" data-end=\"2595\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Play a key role in supporting strategic customer relationships and long-term business growth</li></ul><h2 data-section-id=\"1uwd9qn\" data-start=\"2597\" data-end=\"2622\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">What We&rsquo;re Looking For</span></h2><p data-start=\"2624\" data-end=\"2768\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">We&rsquo;re looking for someone who combines strong leadership skills with manufacturing customer service experience and a passion for building teams.</span></p><p data-start=\"2770\" data-end=\"2797\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Ideal candidates will have:</span></p><ul data-start=\"2799\" data-end=\"3487\"><li data-section-id=\"1jvwdi4\" data-start=\"2799\" data-end=\"2952\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Experience leading Customer Service, Account Management, Inside Sales Support, or Order Management teams in a manufacturing or distribution environment</li><li data-section-id=\"1y3g9gc\" data-start=\"2953\" data-end=\"3015\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong leadership, coaching, and employee development skills</li><li data-section-id=\"crcoos\" data-start=\"3016\" data-end=\"3077\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Excellent communication and relationship-building abilities</li><li data-section-id=\"1526u0z\" data-start=\"3078\" data-end=\"3178\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Experience working cross-functionally with production, operations, scheduling, and logistics teams</li><li data-section-id=\"9s0moc\" data-start=\"3179\" data-end=\"3283\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment</li><li data-section-id=\"5fmfdy\" data-start=\"3284\" data-end=\"3347\" style=\"font-family: arial, sans-serif; font-size: 14px;\">ERP experience (Macola, Visual, or similar systems preferred)</li><li data-section-id=\"1jdotoh\" data-start=\"3348\" data-end=\"3400\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficiency in Excel and standard business systems</li><li data-section-id=\"1wntwjo\" data-start=\"3401\" data-end=\"3487\" style=\"font-family: arial, sans-serif; font-size: 14px;\">A proactive mindset with a focus on continuous improvement and customer satisfaction</li></ul><h3 data-section-id=\"oyet3x\" data-start=\"3489\" data-end=\"3510\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Bonus Points For:</span></h3><ul data-start=\"3511\" data-end=\"3719\"><li data-section-id=\"ielxa\" data-start=\"3511\" data-end=\"3604\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Experience in millwork, fixtures, metal fabrication, refrigeration, or custom manufacturing</li><li data-section-id=\"k6mb00\" data-start=\"3605\" data-end=\"3664\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Experience supporting multi-site manufacturing operations</li><li data-section-id=\"1ctptxq\" data-start=\"3665\" data-end=\"3719\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Lean manufacturing or process improvement experience</li></ul><h2 data-section-id=\"1e31632\" data-start=\"3721\" data-end=\"3737\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Why Join JSI?</span></h2><ul data-start=\"3739\" data-end=\"4110\"><li data-section-id=\"z1ke0j\" data-start=\"3739\" data-end=\"3831\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Stable, growing manufacturing organization backed by LSI Industries</li><li data-section-id=\"fhnk1r\" data-start=\"3832\" data-end=\"3890\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Opportunity to make a visible impact within the business</li><li data-section-id=\"mjb2rm\" data-start=\"3891\" data-end=\"3949\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Collaborative leadership team and strong company culture</li><li data-section-id=\"1krs838\" data-start=\"3950\" data-end=\"4012\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Career growth opportunities within a multi-site organization</li><li data-section-id=\"9m7pke\" data-start=\"4013\" data-end=\"4060\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Competitive compensation and benefits package</li><li data-section-id=\"1b1achy\" data-start=\"4061\" data-end=\"4110\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Monday&ndash;Friday schedule with no overnight travel</li></ul><h2 data-section-id=\"q1txff\" data-start=\"4291\" data-end=\"4313\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Schedule &amp; Location</span></h2><ul data-start=\"4315\" data-end=\"4380\"><li data-section-id=\"ux6dnn\" data-start=\"4315\" data-end=\"4326\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Full-time</li><li data-section-id=\"uier7u\" data-start=\"4327\" data-end=\"4354\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Monday&ndash;Friday | Day Shift</li><li data-section-id=\"5b2sfk\" data-start=\"4355\" data-end=\"4380\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Onsite in Bangor, Maine</li></ul><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Benefits:</strong></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">401(k)</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Health insurance</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Dental insurance</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Vision insurance</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Paid time off</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>EEOC</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</span></p></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/955242?cid=428d4cb7-0a01-40c3-99ea-3da1a652f50e&ccId=19000101_000001&lang=en_US&locale=en_US",
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    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15980
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/313254e70f37bfd814b6ad3efcaceff84db29d9a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/5117b291-8add-4db1-a8a0-4c05042404adJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fbJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/313254e70f37bfd814b6ad3efcaceff84db29d9a/eventsJSON

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