Public Safety Communications Officer (911 Dispatcher)

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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong>STARTING RATE:</strong>&nbsp;$22.75 per hour</p><p><strong>HOME DEPARTMENT:&nbsp;</strong>Police Department</p><p><strong><u>POSITION SUMMARY:&nbsp;</u></strong></p><p>Dispatches appropriate police, fire, and/or EMS personnel; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; access to state and federal law enforcement databases; coordinates and performs a variety of dispatch functions on behalf of the 911 Communications Center and performs other related duties.</p><p id=\"isPasted\"><strong><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></strong></p><p>&bull; Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers to provide pre/post arrival instructions for medical, fire and police emergencies.</p><p>&bull; Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions and caller/patient updates.</p><p>&bull; Accesses and operates multiple confidential databases and programs to process information.</p><p>&bull; Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to neighboring fire, EMS and law enforcement agencies.</p><p>&bull; Updates and maintains contact information and lists for City departments, various police divisions and other local community emergency services</p><p>&bull; Monitoring and operating multiple job-related software programs on various computers that include but are not limited to Computer Aided Dispatching (CAD), a multiline non-emergency and 9-1-1 phone system, &amp; communicating on a multichannel emergency radio system.</p><p>&bull; Operates and assists in routine testing and maintenance of equipment including computers, radios and various communications devices; assists with routine maintenance and cleaning of the communications center including but not limited to: work stations, breakrooms, kitchen, storage rooms and common areas.</p><p>&bull; Communicating clearly both verbally and in writing; utilizing maps and other resource materials; prioritizing and task switching during high levels of activities; controlling stressful emergency situations calmly and concisely; acquiring and maintaining a working knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police, fire and EMS stations and districts; entering, retrieving, and compiling data from a variety of databases. Skill in typing and using computer systems.</p><p id=\"isPasted\"><strong><u>EDUCATION AND EXPERIENCE REQUIREMENTS:</u></strong></p><p>&bull; A High School Diploma or GED required.</p><p>&bull; Minimum of least 18 years of age.</p><p>&bull; One year (1) experience preferred in either an emergency dispatch center or closely related experience in fields such as: customer service, call centers or fast paced work environments.</p><p>&bull; Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision.</p><p id=\"isPasted\"><strong><u>CERTIFICATIONS AND LICENSES REQUIRED:</u></strong></p><p>&bull; Must possess a valid Texas Driver&rsquo;s license.</p><p>&bull; Licensed Public Safety Telecommunications from Texas Commission on Law Enforcement required within one year of employment.</p><p>&bull; TCIC/NCIC certification from Texas Department of Public Safety required within six months of employment.</p><p>&bull; CPR certification required within one year of employment.</p><p>&bull; Emergency Medical Dispatch Certification required within one year of employment.</p><p>&bull; Must show consistent progress throughout and complete all modules in allotted time frame of the City of Schertz&#39;s 9-1-1 Telecommunications Training program.</p><p>&bull; Must be a U.S. citizen at time of hire.</p><p style='--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\">To view the full Job Description and Police Department Hiring Standards, click the attachments.</strong></p><p style='--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\">Job Post Closing Date: Open Until Filled</strong></p></div></div></div></div></div></div>\n",
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