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    "requisitionDescription": "<div><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h3>About Hometown Health Center</h3><p>Hometown Health Center (HHC) is a Federally Qualified Health Center (FQHC) committed to providing high-quality, compassionate, and accessible care to our communities. We serve patients across multiple locations and service lines, including medical, dental, behavioral health, mobile services, and school-based health centers.</p><hr><h3>Position Summary</h3><p>The Practice Manager provides operational leadership and oversight for non-clinical practice functions across all HHC locations, including Palmyra, Dexter, and SBHC operations. This role ensures efficient day-to-day practice operations, exceptional patient access and experience, regulatory compliance, and alignment with HHC&rsquo;s mission as an FQHC.</p><p>Working collaboratively with executive leadership, clinical leaders, and support departments, the Practice Manager plays a critical role in ensuring operational excellence, strong team performance, and continuous improvement across sites.</p><hr><h3>Key Responsibilities</h3><p><strong>Operational Leadership</strong></p><ul><li>Lead and oversee front-end and non-clinical operations across medical, dental, behavioral health, mobile, and SBHC programs</li><li>Ensure consistent workflows while adapting to site-specific and community needs</li><li>Maintain a regular on-site leadership presence across assigned locations</li></ul><p><strong>Staff Supervision &amp; Development</strong></p><ul><li>Directly supervise and provide performance guidance for non-clinical operational staff, including but not limited to:<ul><li>Patient Specialists / Operations Leads</li><li>Patient Specialists</li><li>Referral Specialists</li><li>Health Information Management (HIM) Specialists</li><li>Community Health Workers (CHWs)</li><li>Other non-clinical practice roles as assigned</li></ul></li><li>Ensure adequate staffing coverage and participate in hiring, onboarding, performance management, and corrective action processes</li><li>Foster a culture of accountability, teamwork, compassion, and professional growth</li></ul><p><strong>Scheduling, Access &amp; Productivity</strong></p><ul><li>Oversee provider scheduling, template management, and clinic flow to optimize access, continuity of care, and productivity</li><li>Monitor access and productivity metrics and recommend staffing or workflow improvements</li></ul><p><strong>Practice Systems &amp; Continuous Improvement</strong></p><ul><li>Monitor operational performance indicators such as patient access, cycle time, referrals, and patient satisfaction</li><li>Identify workflow gaps and implement sustainable operational improvements</li><li>Support implementation of quality initiatives, system enhancements, and new service lines</li></ul><p><strong>Compliance &amp; Regulatory Support</strong></p><ul><li>Ensure compliance with HHC policies, HIPAA, OSHA, HRSA regulations, and the 19 HRSA Program Requirements</li><li>Support UDS, PCMH, ACO, MaineCare, SBHC, and other regulatory or grant-related requirements</li><li>Assist with patient complaint resolution and incident follow-up</li></ul><p><strong>Financial &amp; Administrative Oversight</strong></p><ul><li>Oversee timekeeping and payroll review for supervised staff</li><li>Support supply ordering, inventory oversight, and petty cash reconciliation</li><li>Collaborate with Revenue Cycle and Billing teams to address front-end operational issues</li><li>Partner with Information Systems to support EHR training for operational staff</li></ul><hr><h3>Qualifications</h3><p><strong>Experience</strong></p><ul><li>Minimum <strong>3&ndash;5 years of progressively responsible healthcare management experience</strong>, preferably in an FQHC, primary care, dental, or community health setting</li><li>Demonstrated experience supervising non-clinical staff across multiple locations</li><li>Experience with scheduling optimization, workflow improvement, and operational analytics preferred</li></ul><p><strong>Education</strong></p><ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, Public Health, or related field required</li><li>Equivalent combination of education and relevant experience may be considered</li><li>Community health or FQHC-specific experience preferred</li></ul><hr><h3>Why Join HHC?</h3><ul><li>Mission-driven organization serving diverse communities</li><li>Leadership role with meaningful impact on patient access and experience</li><li>Collaborative, team-oriented environment</li><li>Opportunity to shape and improve multi-site healthcare operations</li></ul><hr><p><strong>Hometown Health Center is an equal opportunity provider and employer. Hometown Health Center is a Federal Tort Claims Act (FTCA) deemed facility.</strong></p></div></div>\n",
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