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Item Exception Processing Specialist

Ad5d0a72 3ccd 46ca A5ff 6262052ecdd1 19000101 000001 · Dunn, NC, US, Dunn, NC · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAd5d0a72 3ccd 46ca A5ff 6262052ecdd1 19000101 000001
TitleItem Exception Processing Specialist
Normalized title-
Department / team-
LocationDunn, NC, United States
Work modelOn Site
Employment typePart Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Ad5d0a72 3ccd 46ca A5ff 6262052ecdd1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Dunn.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAd5d0a72 3ccd 46ca A5ff 6262052ecdd1 19000101 000001
Source0de7f45f-38ab-4551-93a5-5a76d8cbd53a
ATS providerADP Workforce Now Recruiting

Description

SUMMARY The Item Exceptions Processing Specialist supports daily exception processing activities for both consumer and commercial banking operations. This role is responsible for handling transactional tasks such as return item processing, unposted item repair, and posted exception resolution for DDA and savings accounts. Additional duties include reviewing stop payment suspect reports, processing daily chargebacks, and managing death notification entries. This position is considered essential and requires on-site presence or secure VPN access during inclement weather or emergency situations to ensure continuity of operations. Schedule: Part Time ESSENTIAL FUNCTIONS Process return items and unposted items, including unauthorized and Federal Reserve returns. Handle chargeback items and follow special instructions for chargeback processing. Review and return stop payment suspects as directed by branch instructions. Balance general ledger (GL) accounts, including: FED Returns Clearing GL DDA/Savings Unposted GL Special Handling GL Review and correct ACH exception items by updating account numbers or types in Horizon XE. Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase. Verify company ID numbers and check for missing customer notices on all new stop payments. Receive and process Stop Pay Release Forms with customer authorization signatures. Review incoming Death Notification Entries (DNEs) in accordance with established procedures. Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned. Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages. Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff. Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank’s BCP (Business Continuity Plan). Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed. Complete all required annual compliance training courses. Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act. Uphold all levels of the Bank’s Service Excellence standards. Perform additional duties as assigned. GENERAL QUALIFICATIONS Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. 1-2 years of experience in banking or financial operations. Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation Knowledge and experience in FIS Horizon will be a plus Strong attention to detail and analytical skills Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full job record

Job ID311b4a136169cc061fc684fd93222d0dea44cbe0
Org ID88443ee4-5f02-4779-9e64-a875725da17c
Source ID0de7f45f-38ab-4551-93a5-5a76d8cbd53a
Board ID0de7f45f-38ab-4551-93a5-5a76d8cbd53a
Provideradp_workforcenow
Provider Job Key619547
TitleItem Exception Processing Specialist
Normalized Title—
Statusactive
Activeyes
Location TextDunn, NC, US, Dunn, NC
Department—
Team—
Employment Typepart_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNC
CityDunn
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad5d0a72-3ccd-46ca-a5ff-6262052ecdd1&ccId=19000101_000001&lang=en_US&type=JS&jobId=619547&jwId=9201169790725_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad5d0a72-3ccd-46ca-a5ff-6262052ecdd1&ccId=19000101_000001&lang=en_US&type=JS&jobId=619547&jwId=9201169790725_1
First Seen At2026-05-31 18:16:32Z
Last Seen At2026-06-06 13:04:33Z
Last Checked At2026-06-06 13:04:33Z
Last Changed At2026-06-06 13:04:33Z
Inactive At—
Source Posted At2026-05-14 14:24:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><p><br></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-right:22.0pt;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>SUMMARY</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-top:0in;margin-right:22.0pt;margin-left:.25in;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'>The Item Exceptions Processing Specialist supports daily exception processing activities for both consumer and commercial banking operations. This role is responsible for handling transactional tasks such as return item processing, unposted item repair, and posted exception resolution for DDA and savings accounts. Additional duties include reviewing stop payment suspect reports, processing daily chargebacks, and managing death notification entries. This position is considered essential and requires on-site presence or secure VPN access during inclement weather or emergency situations to ensure continuity of operations.</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'>Schedule: Part Time&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-top:0in;margin-right:22.0pt;margin-left:.25in;line-height:100%;'><strong><em><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;color:#C00000;'>&nbsp;</span></em></strong></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-right:22.0pt;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>ESSENTIAL FUNCTIONS</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-right:22.0pt;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><ul style=\"list-style-type: disc;\" id=\"isPasted\"><li><span style='font-family:\"Arial\",sans-serif;'>Process return items and unposted items, including unauthorized and Federal Reserve returns.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Handle chargeback items and follow special instructions for chargeback processing.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Review and return stop payment suspects as directed by branch instructions.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Balance general ledger (GL) accounts, including:</span><ol style=\"list-style-type: circle;\"><li><span style='font-family:\"Arial\",sans-serif;'>FED Returns Clearing GL</span></li><li><span style='font-family:\"Arial\",sans-serif;'>DDA/Savings Unposted GL</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Special Handling GL</span></li></ol></li><li><span style='font-family:\"Arial\",sans-serif;'>Review and correct ACH exception items by updating account numbers or types in Horizon XE.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Verify company ID numbers and check for missing customer notices on all new stop payments.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Receive and process Stop Pay Release Forms with customer authorization signatures.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Review incoming Death Notification Entries (DNEs) in accordance with established procedures.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank&rsquo;s BCP (Business Continuity Plan).</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Complete all required annual compliance training courses.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Uphold all levels of the Bank&rsquo;s Service Excellence standards.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Perform additional duties as assigned.</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:13px;\">&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-right:22.0pt;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>GENERAL QUALIFICATIONS</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-top:0in;margin-right:22.0pt;margin-left:.25in;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><strong><span style=\"font-size:13px;\">Knowledge &amp; Experience</span></strong><span style=\"font-size:13px;\">: &nbsp;These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. &nbsp;Individual abilities may result in some deviation from these guidelines.</span></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-top:0in;margin-right:22.0pt;margin-left:.25in;line-height:100%;'><strong><span style='font-size:13px;line-height:100%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse: collapse; border: none; width: 98%; margin-right: calc(2%);\" id=\"isPasted\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>High school diploma or general education degree (GED); or the equivalent combination of education and experience.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>1-2 years of experience in banking or financial operations.&nbsp;</span></li><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation</span></li><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Knowledge and experience in FIS Horizon will be a plus</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Strong attention to detail and analytical skills</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Excellent organizational and time management skills - ability to work with minimal supervision.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.</span></li></ul></div></td></tr></tbody></table><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:13px;color:red;\">&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><strong><span style=\"font-size:13px;\">Physical Demands/Work Environment: </span></strong><span style=\"font-size:13px;\">Vision, hearing, speech, dexterity, visual concentration. &nbsp;A valid driver&rsquo;s license is required. &nbsp;Must have the ability to stand, walk, sit and use hands and fingers. &nbsp;Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. &nbsp;The environment is a professional office with standard office equipment.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><em><span style=\"font-size:13px;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></em></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><strong><span style=\"font-size:13px;\">Cognitive Requirements:</span></strong><span style=\"font-size:13px;\">&nbsp; Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations&rsquo; environment. &nbsp;Must be able to pay close attention to detail and be able to work as a member of a team. &nbsp;Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations&rsquo; situations. &nbsp;Must have the ability to exercise discretion as well as appropriate judgments when necessary.</span></p><p style='margin:0in;margin-bottom:.0001pt;text-align:justify;font-size:16px;font-family:\"Tahoma\",sans-serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;&nbsp;</span></p><p><br></p></div></div>\n",
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    "requisitionTitle": "Item Exception Processing Specialist",
    "clientRequisitionID": "3523",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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