Director of Clinical Operations

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    "location": {
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    "datePosted": "2026-05-30",
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    "description": "<p><span style=\"font-weight: bold\">Reserve Health | Charlotte, NC </span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">About Reserve Health</span></p>\n<p>Reserve Health is a dynamic, multi-service medical practice delivering high-quality, compliant, and patient-centered care across diverse and complex environments. Our footprint spans four distinct service lines:</p>\n<ul>\n<li><span style=\"font-weight: bold\">Correctional Healthcare</span></li>\n<li><span style=\"font-weight: bold\">Occupational Health</span> (serving first responders)</li>\n<li><span style=\"font-weight: bold\">Outpatient Mental Health</span></li>\n<li><span style=\"font-weight: bold\">Primary Care </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Position Overview</span></p>\n<p>We are seeking a high-energy, autonomous Director of Clinical Operations to serve as our primary frontline clinical leader. This is a field-based role designed for a seasoned clinician and executive who thrives on local leadership, site visits, and direct oversight.</p>\n<p><br></p>\n<p>Operating in close coordination with executive leadership, you will ensure clinical excellence, patient safety, and strict regulatory compliance across all four of our distinct service lines. We are looking for a true leader who hits the ground running—someone who already possesses strong healthcare leadership instincts and requires zero training on how to lead people, protocols, or clinical compliance.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Key Responsibilities</span><br></p>\n<p><span style=\"font-size: 14pt\">Field Leadership &amp; Operations </span></p>\n<ul>\n<li>Maintain a dominant, visible presence in the field across all clinic environments (Primary Care, Occupational, Mental Health, and Correctional facilities).</li>\n<li>Conduct routine on-site clinical audits, chart reviews, and direct observation of clinical workflows.</li>\n<li>Provide real-time coaching, mentorship, and performance feedback to on-site clinical staff.</li>\n</ul>\n<p><span style=\"font-size: 14pt\">Data-Driven Performance &amp; Resource Maximization</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Own the Numbers:</span> Actively interpret operational and clinical data to drive performance. We are looking for someone who moves the dial and implements active solutions, rather than letting data reports sit idle in an inbox.</li>\n<li><span style=\"font-weight: bold\">Resource Maximization:</span> Drive clinical productivity and operational efficiency across all sites, ensuring staffing and clinical resources are fully maximized without sacrificing quality of care.</li>\n<li><span style=\"font-weight: bold\">Retention &amp; Turnover Management:</span> Monitor team morale and workload distribution; proactively identify flight risks and implement engagement strategies to reduce staff turnover.</li>\n</ul>\n<p><span style=\"font-size: 14pt\">Continuous Compliance &amp; Clinical Standards</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Self-Directed Mastery:</span> Take sole responsibility for staying abreast of changing regulatory environments, evolving clinical standards of care, and relevant industry best practices. (Executive leadership will not be teaching you the fundamentals; you must be an investigative, self-directed learner.</li>\n<li>Ensure absolute compliance with OSHA, NCCHC (National Commission on Correctional Health Care), state, and federal healthcare regulations across all four service lines.</li>\n<li>Lead clinical incident investigations, conduct Root Cause Analysis (RCA), and swiftly implement corrective action plans.</li>\n</ul>\n<p><span style=\"font-size: 14pt\">Talent, Onboarding &amp; Workforce Performance</span></p>\n<ul>\n<li>Lead the clinical performance of providers support staff.</li>\n<li>Own the clinical onboarding process and execute competency-based training so new hires are integrated seamlessly.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">An Unwrapped, Self-Directed Leader:</span> You do not need to be taught how to lead people, handle conflict, or hold a team accountable. You are an investigative learner who independently stays ahead of clinical trends.</li>\n<li><span style=\"font-weight: bold\">An Action-Oriented Metric Mover:</span> You look at a spreadsheet or clinical dashboard and immediately build an action plan to fix gaps, optimize productivity, and improve results.</li>\n<li><span style=\"font-weight: bold\">Adaptable Operational Grit:</span> You can pivot effortlessly from the unique security protocols of a correctional facility to the corporate compliance needs of an occupational first-responder clinic.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Education:</span> Master’s degree in Nursing, PA Studies, Healthcare Administration, or a related clinical field.</li>\n<li><span style=\"font-weight: bold\">Licensure:</span> Active, unrestricted clinical license in North Carolina (RN, NP, or PA) is highly preferred to facilitate clinical supervision and chart reviews.</li>\n<li><span style=\"font-weight: bold\">Experience:</span> 5+ years of healthcare experience, with at least 2–3 years in a progressive leadership role (e.g., Clinical Manager, Regional Supervisor, or Director).</li>\n<li><span style=\"font-weight: bold\">Data &amp; Compliance Literacy:</span> Proven track record of leading metrics (productivity, utilization, or retention) and independently researching/applying state and federal regulations.</li>\n<li><span style=\"font-weight: bold\">Travel:</span> Must possess a valid driver’s license and the ability to travel frequently to clinics for on-site supervision.</li>\n</ul>",
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