2026 UK -Hall Manager

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    "heading": "2026 UK -Hall Manager",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><strong>Join our winning team of global superstars in summer 2026&#160;</strong></p><p>Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa &amp; UAE. &#8239;Students learn English or Spanish whilst immersing themselves in the local culture and surroundings.&#8239; Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.&#8239;&#160;&#8239;&#160;</p><p>From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand.&#8239; Our vision is to help our students succeed in a global community.&#8239; We love bringing our young learners from around the world together through a common language and building global connections.&#160;&#160;</p><p>_______________________________________________________________________________________&#160;</p><p><strong>Position Summary:&#160;</strong></p><p><strong>The Hall Manager&#160;</strong>is responsible for&#160;the efficient management of all&#160;facets&#160;of accommodation in Centre; this includes allocation (to regulatory standards of Welfare), damage inspections/reporting and&#160;accurate&#160;record keeping of occupants.&#160;</p><p><strong>Key Responsibilities:&#160;</strong></p><ul><li><p>Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact&#160;&#160;</p></li></ul><ul><li><p>Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations&#160;</p></li></ul><ul><li><p>To ensure the centre&#160;operates&#160;to the highest standards of relevant Health &amp; Safety, safeguarding, HR practices&#160;</p></li></ul><p><strong>Specific duties include:&#160;</strong></p><ul><li><p>To meet and greet students upon arrival and to show them to their accommodation&#160;</p></li></ul><ul><li><p>To provide site tours and orientation for&#160;new staff&#160;and students&#160;</p></li></ul><ul><li><p>To create welcome packs for groups&#160;</p></li></ul><ul><li><p>To&#160;establish&#160;a rota to ensure students are in their rooms and lights are out by 23.30 pm&#160;</p></li></ul><ul><li><p>To have ultimate responsibility for your hall in terms of safety and welfare duties&#160;</p></li></ul><ul><li><p>To carry out 24-hour duty on a rota basis with other managers&#160;</p></li></ul><ul><li><p>To deal with any complaints or problems relating to accommodation&#160;</p></li></ul><ul><li><p>To&#160;maintain&#160;&amp; submit weekly records of room allocations&#160;&#160;</p></li></ul><ul><li><p>To sell travel cards to clients and keep records of all income from travel cards (UCL Only)&#160;</p></li></ul><ul><li><p>To update notice boards in the Halls and taking boards down at the end of summer&#160;</p></li></ul><ul><li><p>To report any maintenance issues to the college staff&#160;</p></li></ul><ul><li><p>To ensure damages are kept to a minimum and to follow procedures for damage that has occurred&#160;</p></li></ul><ul><li><p>To ensure that standards of cleanliness are kept up by the college reporting complaints to the&#8239;Centre Manager&#160;</p></li></ul><ul><li><p>To ensure that an excellent working relationship is&#160;maintained&#160;with the university representative&#160;</p></li></ul><ul><li><p>To collect damage deposits on student arrivals&#160;</p></li></ul><ul><li><p>To carry out residential supervision duties, including meal and bedtime supervision&#160;</p></li></ul><ul><li><p>To&#160;assist&#160;with student lost key and accessing student&#8217;s rooms&#160;</p></li></ul><p><strong>Please be aware that the role may/will have different specifics suited to the needs of the specific Centre that may extend beyond these duties&#160;</strong></p><ul><li><p>Lost keys and damages&#160;</p></li></ul><ul><li><p>Assisting&#160;students with resolving issues with rooming / lost keys and cleaning&#160;</p></li></ul><ul><li><p>Liaising with the university staff&#160;regarding&#160;cleaning&#160;schedules&#160;and rooming lists&#160;</p></li></ul><ul><li><p>Ensuring student numbers are correct to ensure&#160;accurate&#160;rooming allocation&#160;</p></li></ul><ul><li><p>Rooming for staff and Group Leaders&#160;</p></li></ul><ul><li><p>Maintaining a professional relationship&#160;with&#160;the host provider&#160;</p></li></ul><ul><li><p>Responsible for collecting money for&#160;damages&#160;relating to the accommodation and lost keys&#160;</p></li></ul><ul><li><p>Updating notice boards and ensuring Embassy Summer signage&#160;is always visible&#160;</p></li></ul><ul><li><p>Being familiar with&#160;the&#160;accommodation layout and access points&#160;</p></li></ul><ul><li><p>Ensuring all rooming lists are up to date and accessible by senior&#160;management&#160;in a timely manner.&#160;</p></li></ul><p><strong>This role requires regular physical activity, including walking, lifting, and carrying stock to support daily operations.&#160;</strong><br>&#160;</p><p><strong>Organisational Compliance:&#160;</strong></p><p>The job holder will be expected to&#160;operate&#160;in accordance with&#160;the company&#8217;s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.&#160;</p><p>Employees&#160;are required to&#160;cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.&#160;</p><p></p><p><strong>Qualifications &amp; Training:</strong>&#160;</p><ul><li><p>Educated to A level or equivalent (Essential)&#160;&#160;</p></li></ul><ul><li><p>Valid First Aid Certificate (Desirable)&#160;</p></li></ul><ul><li><p>Safeguarding Level 1 and 2 (Desirable)&#160;&#160;<br>&#160;</p></li></ul><p><strong>Essential criteria:&#160;</strong></p><ul><li><p>Office/administration experience&#160;&#160;</p></li></ul><ul><li><p>Experience in a role involving organisation/logistics/travel&#160;&#160;</p></li></ul><ul><li><p>Ability to deal with complexity and resolve problems and issues&#160;&#160;</p></li></ul><ul><li><p>Ability to work under pressure, multitask, prioritise tasks and meet tight deadlines&#160;&#160;</p></li></ul><ul><li><p>A high degree of IT competency: Outlook &amp; MS Office (specifically Excel)&#160;&#160;</p></li></ul><ul><li><p>Excellent organisational and planning skills&#160;&#160;</p></li></ul><p></p><p><strong>Desirable criteria:&#8239;&#160;&#160;</strong></p><ul><li><p>Experience working with juniors&#160;&#160;</p></li></ul><ul><li><p>Excellent organisational and planning skills&#160;</p></li></ul><ul><li><p>Ability to deal with and resolve complex problems and issues&#160;</p></li></ul><ul><li><p>An excellent understanding of Excel&#160;&#160;</p></li></ul><ul><li><p>Excellent organisational and planning skills&#160;</p></li></ul><ul><li><p>Ability to work under pressure and meet tight deadlines&#160;</p></li></ul><p></p><p><strong>Personal Attributes:&#160;</strong></p><ul><li><p>Demonstrates the ability to form and&#160;maintain&#160;appropriate relationships&#160;and personal boundaries with children and young people&#160;</p></li></ul><ul><li><p>Demonstrates emotional resilience in working with challenging behaviours&#160;</p></li></ul><ul><li><p>Demonstrates a positive attitude to the use of authority and&#160;maintaining&#160;discipline&#160;</p></li></ul><ul><li><p>Demonstrates an exceptional level of attention to detail<br>&#160;</p></li></ul><p><strong>Working week:</strong></p><ul><li><p><strong>6 days* out&#8239;of 7 (1 day off per week)&#160;</strong></p></li></ul><ul><li><p><strong>All management roles are residential&#160;</strong></p></li></ul><p><br><strong>Remuneration:<br><br>Gross weekly pay: From &#163;778.57</strong><br><br>(Basic weekly pay:<strong> &#163;694.72 </strong>+ holiday pay:<strong> &#163;83.85</strong>)</p><div><br><strong>FREE Full board residential accommodation included</strong>",
    "description_text": "Join our winning team of global superstars in summer 2026\n Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa & UAE.  Students learn English or Spanish whilst immersing themselves in the local culture and surroundings.  Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.\n From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand.  Our vision is to help our students succeed in a global community.  We love bringing our young learners from around the world together through a common language and building global connections.\n _______________________________________________________________________________________\n Position Summary:\n The Hall Manager  is responsible for the efficient management of all facets of accommodation in Centre; this includes allocation (to regulatory standards of Welfare), damage inspections/reporting and accurate record keeping of occupants.\n Key Responsibilities:\n Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact\n Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations\n To ensure the centre operates to the highest standards of relevant Health & Safety, safeguarding, HR practices\n Specific duties include:\n To meet and greet students upon arrival and to show them to their accommodation\n To provide site tours and orientation for new staff and students\n To create welcome packs for groups\n To establish a rota to ensure students are in their rooms and lights are out by 23.30 pm\n To have ultimate responsibility for your hall in terms of safety and welfare duties\n To carry out 24-hour duty on a rota basis with other managers\n To deal with any complaints or problems relating to accommodation\n To maintain & submit weekly records of room allocations\n To sell travel cards to clients and keep records of all income from travel cards (UCL Only)\n To update notice boards in the Halls and taking boards down at the end of summer\n To report any maintenance issues to the college staff\n To ensure damages are kept to a minimum and to follow procedures for damage that has occurred\n To ensure that standards of cleanliness are kept up by the college reporting complaints to the Centre Manager\n To ensure that an excellent working relationship is maintained with the university representative\n To collect damage deposits on student arrivals\n To carry out residential supervision duties, including meal and bedtime supervision\n To assist with student lost key and accessing student’s rooms\n Please be aware that the role may/will have different specifics suited to the needs of the specific Centre that may extend beyond these duties\n Lost keys and damages\n Assisting students with resolving issues with rooming / lost keys and cleaning\n Liaising with the university staff regarding cleaning schedules and rooming lists\n Ensuring student numbers are correct to ensure accurate rooming allocation\n Rooming for staff and Group Leaders\n Maintaining a professional relationship with the host provider\n Responsible for collecting money for damages relating to the accommodation and lost keys\n Updating notice boards and ensuring Embassy Summer signage is always visible\n Being familiar with the accommodation layout and access points\n Ensuring all rooming lists are up to date and accessible by senior management in a timely manner.\n This role requires regular physical activity, including walking, lifting, and carrying stock to support daily operations.\n Organisational Compliance:\n The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.\n Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.\n Qualifications & Training:\n Educated to A level or equivalent (Essential)\n Valid First Aid Certificate (Desirable)\n Safeguarding Level 1 and 2 (Desirable)\n Essential criteria:\n Office/administration experience\n Experience in a role involving organisation/logistics/travel\n Ability to deal with complexity and resolve problems and issues\n Ability to work under pressure, multitask, prioritise tasks and meet tight deadlines\n A high degree of IT competency: Outlook & MS Office (specifically Excel)\n Excellent organisational and planning skills\n Desirable criteria:\n Experience working with juniors\n Excellent organisational and planning skills\n Ability to deal with and resolve complex problems and issues\n An excellent understanding of Excel\n Excellent organisational and planning skills\n Ability to work under pressure and meet tight deadlines\n Personal Attributes:\n Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people\n Demonstrates emotional resilience in working with challenging behaviours\n Demonstrates a positive attitude to the use of authority and maintaining discipline\n Demonstrates an exceptional level of attention to detail\n Working week:\n 6 days* out of 7 (1 day off per week)\n All management roles are residential\n Remuneration:\nGross weekly pay: From £778.57\n(Basic weekly pay: £694.72 + holiday pay: £83.85 )\n FREE Full board residential accommodation included",
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