Service Technician - London Area

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  "workplace_type": "on_site",
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    "atsLocation": {
      "city": "London",
      "state": null,
      "country": "United Kingdom",
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    "departmentId": "18493",
    "locationType": "1",
    "jobOpeningName": "Service Technician - London Area",
    "departmentLabel": "Service & Installation: Region 4",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-29",
    "atsLocation": {
      "city": "London",
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      "country": "United Kingdom",
      "countryId": "222"
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">In particular, we are interested in identifying new technicians based in London and surrounding areas.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls.  Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. In addition to your standard 40-hour working week, you will also be required to work 12 Saturdays and 12 Sundays each calendar year. These weekend shifts are scheduled in advance and set out within a published rota.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.  Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business.  This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter &amp; Classeq brands and our valued customers in line with agreed service levels and targets. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Main accountabilities</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Day to day activities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage all on-site installation, diagnosis, repairs, and maintenance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Diagnose errors and technical problems and determine appropriate solutions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Produce timely and detailed service reports</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Document processes and follow company standard procedures and protocols</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate with the technical team and share information across the organisation</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Evaluate customer requirements and make appropriate recommendations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Taking ownership and responsibility for the delivery of the agreed goals and targets:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Response times</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">First-time fix</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Customer satisfaction</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Stock management</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Productivity</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Effective teamwork</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Skill &amp; experience required:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As technicians will be working with single and 3 phase equipment - electrical competence is essential</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent written and verbal communication</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong analytical and problem-solving skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to troubleshoot, test, repair, and service technical equipment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent organisation and computer skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with mobile tools and apps</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven field service experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Direct experience in the warewash and/or catering industry is highly desirable</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ideal person to suit this role:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to manage time and work under pressure to tight deadlines</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to manage the demands of numerous tasks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to adapt quickly in a rapidly changing environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Keen for new experiences, responsibility, and accountability</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Capability to coach customers in the effective use and maintenance of equipment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reliable, tolerant and determined</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Willing to undertake further training to fulfill the requirements of the role</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Pays great attention to H&amp;S protocols</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Is diligent in complying with reporting requirements</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Hours of work &amp; benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 12 per calendar year based on a rota</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive salary and potential for overtime</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Company van (with use privately) including fuel card</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comprehensive and ongoing training</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">33 days annual leave - including bank holidays (increasing with length of service)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Pension &amp; Life Assurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">TELUS employee assistance plan and discount scheme</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Salary Sacrifice - Electrical Car Scheme</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Staff events</span><br><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">*Winterhalter is an Equal Opportunities employer*</span></p>",
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