Consumer Service Manager (m/w/d)

{
  "content_hash": "2d029e1b20df4d520ed4679f7dd9411a642e5fea0ae6bf731740abe9011a7a79",
  "source_hash": "313f1aee698bd7be7af99095327c62261ebffaec8d438dc98609bb866c22096d",
  "last_changed_at": "2026-06-09T07:58:56.648Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hürth",
    "city": null,
    "region": null,
    "country": "Hürth",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T07:58:52.946Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Hürth",
      "city": null,
      "region": null,
      "country": "Hürth",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Hürth"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "id": "2660885",
  "name": "Consumer Service Manager (m/w/d)",
  "office": "Hürth",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-08T10:47:58+00:00",
  "seniority": "experienced",
  "department": "05 Operations",
  "occupation": "import_and_export_administration",
  "subcompany": "IronMaxx Logistic & Services GmbH & Co. KG",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "#BEcomeMAXX",
      "value": "Are you passionate about helping customers and resolving issues efficiently? At IronMaxx, \"The Impossible is possible\" is more than a motto—it's how we operate. As Consumer Service Manager, you will ensure that customer inquiries, complaints, and order-related issues are handled quickly, professionally, and with a strong focus on customer satisfaction."
    },
    {
      "name": "Ready to perform? Your tasks with MAXXimum focus",
      "value": "<strong>Consumer Service Operations<br></strong><ul><li>Manage and process customer tickets using Greyhound</li><li>Handle customer inquiries, complaints, returns, and escalations across all service channels</li><li>Investigate and resolve customer issues in a timely and solution-oriented manner</li><li>Ensure professional communication with consumers and external partners</li><li>Monitor ticket resolution times and service quality standards</li></ul><strong>Order & Complaint Management</strong><ul><li>Process customer complaints and product claims in accordance with internal procedures</li><li>Transfer and maintain customer orders and relevant data within SAP systems</li><li>Coordinate order corrections, replacements, refunds, and returns</li><li>Work closely with Logistics, Warehouse, E-Commerce, and Quality teams to resolve customer issues</li><li>Ensure accurate documentation of all customer cases and actions taken</li></ul><strong>Process Improvement & Reporting</strong><ul><li>Identify recurring customer issues and support the implementation of corrective actions</li><li>Maintain accurate customer records and case documentation</li><li>Support reporting on ticket volumes, complaint trends, and service performance</li></ul>"
    },
    {
      "name": "Your skillset - as strong as our protein",
      "value": "<ul><li>2+ years of experience in Consumer Service, Customer Support, Customer Care, or a similar role</li><li>Experience working with ticketing systems (Greyhound experience is a plus)</li><li>Experience with SAP or other ERP systems</li><li>Strong organizational skills and attention to detail</li><li>Solution-oriented mindset and strong problem-solving abilities</li><li>Excellent communication skills and a customer-focused approach</li><li>Business-fluent German and English; additional languages are a plus</li></ul>"
    }
  ],
  "occupationCategory": "logistics_and_transportation",
  "recruitingCategory": "Permanent Position"
}