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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><h2 data-start=\"214\" data-end=\"280\" data-pasted=\"true\"><br></h2><hr data-start=\"429\" data-end=\"432\"><h1 data-pasted=\"true\">Automotive Internet Parts Customer Service Representative</h1><h2>VIP Automotive Group of Long Island</h2><p>📍 Long Island, NY | Full-Time<br>🕘 Monday&ndash;Thursday | 9:00 AM &ndash; 5:00 PM<br>Friday | 9:00 AM &ndash; 3:00 PM<br>Weekends| 2 hours required remotely<br>(Some flexibility required during peak order volume periods)<br><br>Salary - $70,000 - $90,000 (inclusive of base &amp; commission and bonuses)</p><div contenteditable=\"false\"><hr></div><h2>Join One of Long Island&rsquo;s Leading Automotive Groups</h2><p>VIP Automotive Group of Long Island is actively hiring an experienced Automotive Internet Parts Customer Service Representative to support our growing OEM automotive e-commerce operations.</p><p>If you have dealership parts experience, automotive e-commerce knowledge, and strong customer service skills, this is an opportunity to join a stable, high-volume operation with long-term career growth potential.</p><p>At VIP Automotive Group, we are known for exceptional leadership, a customer-first culture, and promoting from within. We provide a professional environment where motivated employees can build rewarding long-term careers.</p><div contenteditable=\"false\"><hr></div><h1>Automotive Internet Parts Customer Service Representative Responsibilities</h1><p>As an Automotive Internet Parts Customer Service Representative, you will manage online automotive parts orders from start to finish while providing exceptional support to retail and wholesale customers.</p><h3>Daily Responsibilities Include:</h3><ul data-spread=\"false\"><li>Process and manage online automotive parts orders from order placement through fulfillment</li><li>Verify OEM part numbers, pricing, quantities, availability, and shipping information</li><li>Resolve customer concerns involving:<ul data-spread=\"false\"><li>Wrong parts</li><li>Damaged shipments</li><li>Lost packages</li><li>Delayed deliveries</li><li>Backorders</li></ul></li><li>Coordinate with warehouses, vendors, shipping carriers, and dealership teams</li><li>Handle cancellations, exchanges, refunds, reshipments, and order modifications</li><li>Support high-volume automotive e-commerce operations</li><li>Respond to customer inquiries via phone and email</li><li>Provide automotive parts quotes and product information</li><li>Assist Level 1 Customer Service Representatives with escalated or complex cases</li><li>Maintain detailed documentation of orders, customer communication, and resolutions</li><li>Deliver professional written communication in a fast-paced, email-heavy environment</li><li>Generate revenue through proactive customer follow-up and lead response efforts</li></ul><div contenteditable=\"false\"><hr></div><h1>Automotive Parts Experience Required</h1><p>This is NOT an entry-level customer service position.</p><p>Qualified candidates should have prior experience working in:</p><ul data-spread=\"false\"><li>Automotive dealership parts departments</li><li>OEM automotive parts operations</li><li>Automotive e-commerce parts sales</li><li>Online automotive parts fulfillment</li></ul><div contenteditable=\"false\"><hr></div><h1>Qualifications</h1><h3>Preferred Qualifications:</h3><ul data-spread=\"false\"><li>2+ years of automotive parts experience</li><li>OEM automotive parts knowledge strongly preferred</li><li>Experience with online order fulfillment and shipping workflows</li><li>Ability to multitask in a high-volume environment</li><li>Strong attention to detail and organizational skills</li><li>Excellent written and verbal communication skills</li><li>Experience handling customer escalations and problem resolution</li></ul><h3>Experience With The Following Systems Is A Plus:</h3><ul data-spread=\"false\"><li>Revolution Parts</li><li>CDK</li><li>Ship Station</li><li>Dealer management systems (DMS)</li><li>Automotive e-commerce platforms</li></ul><div contenteditable=\"false\"><hr></div><h1>Why Join VIP Automotive Group?</h1><p>✅ Established and growing automotive dealership group<br>✅ Stable Monday&ndash;Friday schedule<br>✅ Opportunity for advancement and internal growth<br>✅ Collaborative and professional work environment<br>✅ High-responsibility role with ownership and accountability<br>✅ Work with multiple OEM automotive brands<br>✅ Long-term career opportunity within a successful dealer group</p><div contenteditable=\"false\"><hr></div><h1>Apply Today</h1><p>If you are an experienced automotive parts professional looking for a career with growth potential, we encourage you to apply today.</p><p>VIP Automotive Group is an equal opportunity employer committed to creating an inclusive workplace for all employees.</p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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