Customer Care Professional - DCF - Bilingual

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    "jobTitle": "Customer Care Professional - DCF - Bilingual",
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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities&nbsp;for blind and visually-impaired working-aged individuals in Central Florida. Lighthouse Works also drives real business for real customers that supports and grows the rehabilitation training at Lighthouse Central Florida. </span></span></span></p>\n\n<h1><span style=\"display:block; font-size:18px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Basic Function:&nbsp;&nbsp; </span></strong></span></span></h1>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">We are seeking&nbsp;<strong>Customer Care Professionals</strong>&nbsp;to support the&nbsp;<strong>Florida Department of Children &amp; Families</strong>. This role involves assisting callers with inquiries related to SNAP benefits and Medicaid, including applications &amp; &nbsp;enrollment, case status, and general program information. The position can be fully remote, or onsite in our Orlando, FL contact center, or a hybrid of both.</span></span></span></p>\n\n<h1><span style=\"display:block; font-size:18px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Ideal Candidates</span></strong></span></span></h1>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">We&rsquo;re looking for enthusiastic individuals who:</span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Are passionate about helping families and supporting public service initiatives</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Have strong communication and problem-solving skills</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Are comfortable navigating sensitive topics with empathy and professionalism</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Thrive in a structured, performance-driven environment</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:18px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Essential Job Functions:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Answer inbound calls courteously and professionally</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Assist callers with SNAP &amp; Medicaid inquiries, including:</span></span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Case status updates</span></span></span></li>\n\t\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Program eligibility and application guidance</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Navigate multiple systems to process transactions and document interactions</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Meet or exceed performance metrics, including call handling time and customer satisfaction</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Maintain confidentiality and adhere to agency protocols</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Represent Lighthouse Works&rsquo; Core Values:&nbsp;Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence</span></span></span></li>\n</ul>\n",
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Lighthouse Works also drives real business for real customers that supports and grows the rehabilitation training at Lighthouse Central Florida. \\n\\nBasic Function:&nbsp;&nbsp; \\n\\nWe are seeking&nbsp;Customer Care Professionals&nbsp;to support the&nbsp;Florida Department of Children &amp; Families. This role involves assisting callers with inquiries related to SNAP benefits and Medicaid, including applications &amp; &nbsp;enrollment, case status, and general program information. The position can be fully remote, or onsite in our Orlando, FL contact center, or a hybrid of both.\\n\\nIdeal Candidates\\n\\nWe&rsquo;re looking for enthusiastic individuals who:\\n\\n\\n\\tAre passionate about helping families and supporting public service initiatives\\n\\tHave strong communication and problem-solving skills\\n\\tAre comfortable navigating sensitive topics with empathy and professionalism\\n\\tThrive in a structured, performance-driven environment\\n\\n\\nEssential Job Functions:\\n\\n\\n\\tAnswer inbound calls courteously and professionally\\n\\tAssist callers with SNAP &amp; Medicaid inquiries, including:\\n\\t\\n\\t\\tCase status updates\\n\\t\\tProgram eligibility and application guidance\\n\\t\\n\\t\\n\\tNavigate multiple systems to process transactions and document interactions\\n\\tMeet or exceed performance metrics, including call handling time and customer satisfaction\\n\\tMaintain confidentiality and adhere to agency protocols\\n\\tRepresent Lighthouse Works&rsquo; Core Values:&nbsp;Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence\\n\\nQualificationsEducation:\\n\\n\\n\\tHigh school diploma, GED, or equivalent required. \\n\\tAssociate or bachelor&#39;s degree or equivalent experience preferred.\\n\\n\\nExperience:\\n\\n\\n\\tCall center or customer service experience preferred\\n\\tComfort using basic computer systems and Microsoft applications\\n\\n\\nDemonstrated Knowledge and Skills:&nbsp;&nbsp; &nbsp; &nbsp;\\n\\nRequired: \\n\\n\\n\\tBilingual (English/Spanish) &ndash; Verbal &amp; Written\\n\\tStrong communication and active listening skills\\n\\tAbility to remain calm and courteous under pressure\\n\\tAttention to detail and accuracy\\n\\tTyping speed of 35+ WPM\\n\\n\\nPreferred:\\n\\n\\n\\tExperience working in a contact center or customer service role\\n\\tFamiliarity with SNAP and/or Medicaid programs or government services\\n\\n\\nPhysical Demands:\\n\\n\\n\\tProlonged sitting and standing for extensive periods.\\n\\tFrequent computer, keyboard, telephone, and other office equipment operation.\\n\\tOccasional reaching, stooping, crouching, or lifting up to 25 pounds.\\n\\n\\nRequirements:\\n\\n\\n\\tMust pass Level II background check.\\n\\n\",\"responsibilities\":\"Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities&nbsp;for blind and visually-impaired working-aged individuals in Central Florida. 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