Journey Guide - Mii amo

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">At Mii Amo we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you&rsquo;ll ever find! Come join us!</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u><strong>How you will enjoy your day</strong></u><strong>: &nbsp;</strong>Handle reservations for Mii amo guests for rooms and services. &nbsp; Will be involved in all aspects of the Spa&#39;s treatment &amp; service scheduling. &nbsp; Responsible for providing both Mii amo destination guests &amp; Enchantment Resort guests with courteous and efficient treatment scheduling assistance. &nbsp;Will handle initial phone contact for the itinerary scheduling process and continues working with guest&rsquo;s until arrival. &nbsp;Must be knowledgeable of the facility and property, the surrounding area and the Spa itself. &nbsp;Responsible for making, changing and canceling Spa appointments accurately.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Work Performed:</u></strong></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Answer all phone calls within 3 rings and uses guest name at least three times. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Take destination guest reservations.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Schedule spa reservations for guests using guest name at every opportunity.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Explain and describe in detail Spa treatments, packages, services and facilities available.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain a pleasant phone voice when addressing guests, visitors, co-workers and managers. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Read communications boards, logs, memos and e-mail messages prior to beginning shift.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Handle guests concerns courteously, offer solutions, and follow through on all schedule changes &amp; requests by guest until there is a satisfactory conclusion.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain a safe, fully stocked, clean and neat work area.</li><li style=\"font-family: arial, sans-serif; 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font-size: 14px;\">Knowledge of current promotions and/or discounts available.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Work with groups as necessary for spa reservations.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Serve as backup to Front Desk Coordinators as required and regular attendance at crossover meetings as assigned by manager or supervisor.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Other duties as assigned.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Supervision Exercised:</u></strong> None</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Supervision Received:</u>&nbsp;</strong>Reservations Manager and Reservations Supervisor</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Responsibilities and Authorities:</u></strong></span></p><ol><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Responsible for maintaining confidentiality of Mii amo information at all times.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Requires independent decision making</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Large amount of communication and coordination with other departments.</li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Minimum Requirements:</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">High school education or equivalent work experience. &nbsp;Some college preferred. &nbsp;Prior guest relations training in spa, hotel/resort or other customer service industry desired. &nbsp; Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.&nbsp; &nbsp;Computer skills required.<br><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u><strong>Physical Requirements:</strong></u></span></p><p><span style=\"font-family: arial, sans-serif; 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