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Client Relations Specialist

Prismhr · Noida, Uttar Pradesh, 201302 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyPrismhr
TitleClient Relations Specialist
Normalized title-
Department / team-
LocationNoida, Uttar Pradesh, 201302
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-04-06 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Prismhr.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyPrismhr
Source733b02b5-fce4-48dc-824f-f0fbcd19fc64
ATS providerJazzHR / ApplyToJob

Description

Position Summary : The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates. Roles & Responsibilities : The essential functions include, but are not limited to the following : Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients  Run point on following client retention processes to retain at risk relationships  Work with internal teams, client, and agent to achieve a high rate of client retention  User set-up and training of our client facing web-based payroll and custom reporting software  Work proactively to facilitate solutions as challenges present themselves  Maintain open communication regarding clients with the necessary internal teams  Assist in the tracking and completion of team projects and initiatives  Review weekly reports to assist with client retention efforts Review monthly reports to analyze trends Track client repricing requests to ensure timely responses Analyze data and review procedures and policies to determine answers to clients’ questions File and maintain client records Coordinate the resolution of client issues Perform administrative support tasks, as needed, by the Client Relations team Process and prepare memos, correspondence, or other documents Schedule appointments and maintain and update appointment calendars Act as support for their respective region when team members are traveling Oversees the operational structural needs of the client to ensure data integrity Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments Escalate and resolve areas of concern, as raised by clients or internal departments Monitor company performance against service level agreements and flag potential issues Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives Assist with the execution of the service plans by evaluating progress of activities and service requests Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements Successfully manage client expectations in a fast-paced environment Introduce and drive adoption of new products and services to client Assist in announcing to clients, changes in compliance using various communication formats Act as part of a team to continually develop and create improved processes and procedures Performing annual deliverables client reviews Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered Knowledge, Skills, and Abilities : Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals Practice excellent communication (verbal and written) skills Strong organizational skills : Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills Able to juggle return calls and emails quickly and efficiently Detail oriented Be self-motivated, but able to also work alongside a team Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types Must be driven, hard-working and personable Critical thinking skills and a high level of emotional intelligence required General working knowledge of Microsoft Office if preferred Qualifications : High School graduate or equivalent required 4-year college degree or equivalent work experience preferred 2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all. As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy. PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. #LI-ML1

Full job record

Job ID3077a3e47d5135d4abf642b5b22fc28c53671bc5
Org ID67a36b57-25b9-4724-bfb2-6fd29023cf4f
Source ID733b02b5-fce4-48dc-824f-f0fbcd19fc64
Board ID733b02b5-fce4-48dc-824f-f0fbcd19fc64
Providerjazzhr
Provider Job KeyWbdYhaW920
TitleClient Relations Specialist
Normalized Title—
Statusactive
Activeyes
Location TextNoida, Uttar Pradesh, 201302
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
Country—
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://prismhr.applytojob.com/apply/WbdYhaW920/Client-Relations-Specialist
Apply URLhttps://prismhr.applytojob.com/apply/WbdYhaW920/Client-Relations-Specialist
First Seen At2026-05-30 05:52:45Z
Last Seen At2026-06-06 10:44:53Z
Last Checked At2026-06-06 10:44:53Z
Last Changed At2026-05-30 05:52:45Z
Inactive At—
Source Posted At2026-04-06 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=prismhr/date=2026-06-06/2026-06-06T10-44-52-285Z-20388dd0d8b8b0990b7d9338e8af5d9e06adf1a28fa73996dff0437e2f6a70ba.json
Event Fields
{
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  "source_hash": "8e797a67b6fbcf3f2e50b51329bebaa882e4c12f4add372a5a6a75e94bcf4013",
  "last_changed_at": "2026-05-30T05:52:45.711Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
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    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:44:53.131Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Noida, Uttar Pradesh, 201302",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://prismhr.applytojob.com/apply/jobs/details/WbdYhaW920?&",
    "heading": "Client Relations Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://prismhr.applytojob.com/apply/WbdYhaW920/Client-Relations-Specialist",
    "description_html": "<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Position Summary : </span></span></span></span></b></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.</span></span></span></span></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Roles & Responsibilities : </span></span></span></span></b></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">The essential functions include, but are not limited to the following : </span></span></span></span></b></span></span></span></p><p></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Run point on following client retention processes to retain at risk relationships </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Work with internal teams, client, and agent to achieve a high rate of client retention </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">User set-up and training of our client facing web-based payroll and custom reporting software </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Work proactively to facilitate solutions as challenges present themselves </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Maintain open communication regarding clients with the necessary internal teams </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist in the tracking and completion of team projects and initiatives </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Review weekly reports to assist with client retention efforts</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Review monthly reports to analyze trends</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Track client repricing requests to ensure timely responses</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Analyze data and review procedures and policies to determine answers to clients’ questions</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">File and maintain client records</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Coordinate the resolution of client issues</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Perform administrative support tasks, as needed, by the Client Relations team</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Process and prepare memos, correspondence, or other documents</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Schedule appointments and maintain and update appointment calendars</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Act as support for their respective region when team members are traveling</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Oversees the operational structural needs of the client to ensure data integrity</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Escalate and resolve areas of concern, as raised by clients or internal departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Monitor company performance against service level agreements and flag potential issues</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist with the execution of the service plans by evaluating progress of activities and service requests</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Successfully manage client expectations in a fast-paced environment</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Introduce and drive adoption of new products and services to client</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist in announcing to clients, changes in compliance using various communication formats</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Act as part of a team to continually develop and create improved processes and procedures</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Performing annual deliverables client reviews</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered</span></span></span></span></span></span></span></span></li></ul><p></p><p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Knowledge, Skills, and Abilities :</span></span></span></span></b></span></span></p><p></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Practice excellent communication (verbal and written) skills</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational skills : Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Able to juggle return calls and emails quickly and efficiently</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Detail oriented</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Be self-motivated, but able to also work alongside a team</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Must be driven, hard-working and personable</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Critical thinking skills and a high level of emotional intelligence required</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">General working knowledge of Microsoft Office if preferred</span></span></span></span></span></span></span></li></ul><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Qualifications :</span></span></span></span></b></span></span></span></p><p></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">High School graduate or equivalent required</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">4-year college degree or equivalent work experience preferred</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus</span></span></span></span></p><p><span style=\\\"font-family:arial,helvetica,sans-serif; font-size:14px\\\">PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.</span></p>\n\n<p><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\"><strong>Diversity, Equity and Inclusion Program/Affirmative Action Plan:</strong><br />\nWe have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.<br />\n<br />\nEnsuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.<br />\n<br />\nAs a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.<br />\n<br />\nThe Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. </span></span></p>\n\n<p>Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.</p>\n\n<p><span style=\\\"font-size:12px\\\"><em><span style=\\\"font-family:arial,helvetica,sans-serif\\\">PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.</span></em></span></p>\n\n<p><span style=\\\"font-family:arial,helvetica,sans-serif; font-size:14px\\\">#LI-ML1</span></p>",
    "description_text": "Position Summary :\n The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.\n Roles & Responsibilities :\n The essential functions include, but are not limited to the following :\n Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients\n Run point on following client retention processes to retain at risk relationships\n Work with internal teams, client, and agent to achieve a high rate of client retention\n User set-up and training of our client facing web-based payroll and custom reporting software\n Work proactively to facilitate solutions as challenges present themselves\n Maintain open communication regarding clients with the necessary internal teams\n Assist in the tracking and completion of team projects and initiatives\n Review weekly reports to assist with client retention efforts\n Review monthly reports to analyze trends\n Track client repricing requests to ensure timely responses\n Analyze data and review procedures and policies to determine answers to clients’ questions\n File and maintain client records\n Coordinate the resolution of client issues\n Perform administrative support tasks, as needed, by the Client Relations team\n Process and prepare memos, correspondence, or other documents\n Schedule appointments and maintain and update appointment calendars\n Act as support for their respective region when team members are traveling\n Oversees the operational structural needs of the client to ensure data integrity\n Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments\n Escalate and resolve areas of concern, as raised by clients or internal departments\n Monitor company performance against service level agreements and flag potential issues\n Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives\n Assist with the execution of the service plans by evaluating progress of activities and service requests\n Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments\n Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements\n Successfully manage client expectations in a fast-paced environment\n Introduce and drive adoption of new products and services to client\n Assist in announcing to clients, changes in compliance using various communication formats\n Act as part of a team to continually develop and create improved processes and procedures\n Performing annual deliverables client reviews\n Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates\n Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered\n Knowledge, Skills, and Abilities :\n Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals\n Practice excellent communication (verbal and written) skills\n Strong organizational skills : Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills\n Able to juggle return calls and emails quickly and efficiently\n Detail oriented\n Be self-motivated, but able to also work alongside a team\n Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types\n Must be driven, hard-working and personable\n Critical thinking skills and a high level of emotional intelligence required\n General working knowledge of Microsoft Office if preferred\n Qualifications :\n High School graduate or equivalent required\n 4-year college degree or equivalent work experience preferred\n 2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus\n PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.\n Diversity, Equity and Inclusion Program/Affirmative Action Plan:\nWe have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.\nEnsuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.\nAs a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.\nThe Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.\n Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.\n PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.\n #LI-ML1",
    "jsonld_jobposting": {
      "url": "https://prismhr.applytojob.com/apply/WbdYhaW920/Client-Relations-Specialist",
      "@type": "JobPosting",
      "title": "Client Relations Specialist",
      "@context": "http://schema.org/",
      "datePosted": "2026-04-06",
      "description": "<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Position Summary : </span></span></span></span></b></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.</span></span></span></span></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Roles & Responsibilities : </span></span></span></span></b></span></span></span></p><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">The essential functions include, but are not limited to the following : </span></span></span></span></b></span></span></span></p><p></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Run point on following client retention processes to retain at risk relationships </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Work with internal teams, client, and agent to achieve a high rate of client retention </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">User set-up and training of our client facing web-based payroll and custom reporting software </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Work proactively to facilitate solutions as challenges present themselves </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Maintain open communication regarding clients with the necessary internal teams </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist in the tracking and completion of team projects and initiatives </span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Review weekly reports to assist with client retention efforts</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Review monthly reports to analyze trends</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Track client repricing requests to ensure timely responses</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Analyze data and review procedures and policies to determine answers to clients’ questions</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">File and maintain client records</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Coordinate the resolution of client issues</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Perform administrative support tasks, as needed, by the Client Relations team</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Process and prepare memos, correspondence, or other documents</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Schedule appointments and maintain and update appointment calendars</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Act as support for their respective region when team members are traveling</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Oversees the operational structural needs of the client to ensure data integrity</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Escalate and resolve areas of concern, as raised by clients or internal departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Monitor company performance against service level agreements and flag potential issues</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist with the execution of the service plans by evaluating progress of activities and service requests</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Successfully manage client expectations in a fast-paced environment</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Introduce and drive adoption of new products and services to client</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Assist in announcing to clients, changes in compliance using various communication formats</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Act as part of a team to continually develop and create improved processes and procedures</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Performing annual deliverables client reviews</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered</span></span></span></span></span></span></span></span></li></ul><p></p><p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Knowledge, Skills, and Abilities :</span></span></span></span></b></span></span></p><p></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Practice excellent communication (verbal and written) skills</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational skills : Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Able to juggle return calls and emails quickly and efficiently</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Detail oriented</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Be self-motivated, but able to also work alongside a team</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Must be driven, hard-working and personable</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">Critical thinking skills and a high level of emotional intelligence required</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">General working knowledge of Microsoft Office if preferred</span></span></span></span></span></span></span></li></ul><p></p><p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">Qualifications :</span></span></span></span></b></span></span></span></p><p></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">High School graduate or equivalent required</span></span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#242424;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\">4-year college degree or equivalent work experience preferred</span></span></span></span></span></span></span></li></ul><p><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#242424;\">2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus</span></span></span></span></p><p><span style=\\\"font-family:arial,helvetica,sans-serif; font-size:14px\\\">PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.</span></p>\n\n<p><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:arial,helvetica,sans-serif\\\"><strong>Diversity, Equity and Inclusion Program/Affirmative Action Plan:</strong><br />\nWe have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.<br />\n<br />\nEnsuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.<br />\n<br />\nAs a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.<br />\n<br />\nThe Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. </span></span></p>\n\n<p>Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.</p>\n\n<p><span style=\\\"font-size:12px\\\"><em><span style=\\\"font-family:arial,helvetica,sans-serif\\\">PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.</span></em></span></p>\n\n<p><span style=\\\"font-family:arial,helvetica,sans-serif; font-size:14px\\\">#LI-ML1</span></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "201302",
          "addressRegion": "Uttar Pradesh",
          "addressLocality": "Noida"
        }
      },
      "validThrough": "2026-07-05",
      "uniqueJobCode": "job_20260406105959_VKCBGQFWHOFFS1JA",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20170815132608_C4G9OIOGL3KJMIEF/logos/20220608211610_8909_5987_PHR_2019_14_JobPageBanner_F__1___1__1.png",
        "name": "PrismHR",
        "@type": "Organization",
        "sameAs": "http://www.prismhr.com"
      },
      "experienceRequirements": "Mid Level"
    }
  },
  "list_job": {
    "id": "WbdYhaW920",
    "title": "Client Relations Specialist",
    "detailUrl": "https://prismhr.applytojob.com/apply/jobs/details/WbdYhaW920?&"
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