Dedicated Services Coordinator - Customer Experience

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board&rsquo;s endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we&rsquo;ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement.</div><p><br></p><p>We are currently seeking a professional and reliable Dedicated Service Coordinator for our Home Office in the Orlando area. The Dedicated Service Coordinator is responsible for supporting an assigned division through completing the department&#39;s functions. This role is a specialized position focusing on internal customer service to maintain a high level of satisfaction. &nbsp;This position will work cross-functionally with regional and local leaders as well as home office support teams and will coordinate with those teams as required. &nbsp;The purpose of this position is to provide strategic operational support, feedback, direction, and guidance to the team and divisions that they support.</p><p><strong>Responsibilities Include:</strong></p><ul type=\"disc\"><li>Attend to internal customer service issues and ensure effective and long-term problem resolution.</li><li>Perform assignments associated with department projects as directed by Sentry&rsquo;s leadership team.</li><li>Support divisions retention efforts by completing tasks and coordinating resolution.</li><li>First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.&nbsp;</li><li>Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.</li><li>Assist in identifying ways of improving efficiency to streamline processes and enhance the customers&#39; experience.</li><li>Single point of contact for the region &ndash; triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.</li></ul><p><strong>Applicants Must:</strong><em><strong>&nbsp;</strong></em></p><ul type=\"disc\"><li>Have previous Office or administrative experience</li><li>Be professional, organized and self-motivated</li><li>Possess strong written and verbal communication skills</li><li>Have a proficiency with Microsoft Office and general computer skills</li></ul><p>&nbsp; <strong>Benefits and Compensation:</strong></p><ul type=\"disc\"><li>Salary commensurate with experience and qualifications</li><li>Training and Support provided&nbsp;</li><li>Comprehensive benefits package</li><li>Work-life balance</li></ul><p>Sentry Management, Inc. is an equal opportunity employer</p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.15.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.15.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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