IT Service Desk Specialist

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Skopje, 1000, Macedonia",
    "city": "Skopje",
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:29:19.369Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
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      "city": "Skopje",
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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  "list_job": {
    "id": "49",
    "isRemote": null,
    "location": {
      "city": "Skopje",
      "state": null
    },
    "atsLocation": {
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    "departmentId": "18555",
    "locationType": "2",
    "jobOpeningName": "IT Service Desk Specialist",
    "departmentLabel": "Delivery",
    "employmentStatusLabel": "Full-Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Skopje",
      "state": null,
      "postalCode": "1000",
      "addressCountry": "Macedonia"
    },
    "datePosted": "2025-09-03",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
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    "description": "<p>As an IT Service Desk Specialist, you’ll be at the heart of our support team, ensuring clients receive prompt, friendly, and efficient help with their daily IT needs.</p>\n<p><br></p>\n<p>Key responsibilities</p>\n<ul>\n<li><span style=\"font-size: 12pt\">Basic troubleshooting of hardware (desktops, laptops, printers, peripherals)</span></li>\n<li><span style=\"font-size: 12pt\">Basic software installation, configuration, and support (<span style=\"color: rgb(33, 33, 33); font-size: 12pt\">resetting Outlook, setting up VPN, etc.)</span></span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with office productivity suites</span></li>\n<li><span style=\"font-size: 12pt\">Password resets, account unlocks, and basic Active Directory operations</span></li>\n<li><span style=\"font-size: 12pt\">Email configuration and troubleshooting</span></li>\n<li><span style=\"font-size: 12pt\">Network connectivity troubleshooting</span></li>\n<li><span style=\"font-size: 12pt\">Remote desktop support tools</span></li>\n<li><span style=\"font-size: 12pt\">Ticketing systems  </span></li>\n<li><span style=\"font-size: 12pt\">Mobile device support </span><br></li>\n</ul>\n<p><br></p>\n<p>Requirements</p>\n<ul>\n<li>Strong communication skills and a customer-first mindset</li>\n<li>Basic IT knowledge and troubleshooting ability</li>\n<li>Problem-solving skills with attention to detail</li>\n<li>Ability to stay calm and helpful in fast-paced situations</li>\n<li>Fluent in English</li>\n</ul>\n<p><br></p>\n<p>Working hours </p>\n<ul>\n<li>Monday to Friday </li>\n<li>Working in shifts as part of L1 team covering 24/5</li>\n</ul>\n<p><br></p>\n<p>What we offer</p>\n<ul>\n<li>Full-time employment</li>\n<li>Working from home possibility</li>\n<li>Private health insurance</li>\n<li>Monthly Gym membership</li>\n<li>Access to education and professional improvement</li>\n<li>Working with great people in a culture that supports both autonomy and collaboration</li>\n<li>Office perks: great location, modern equipment unlimited coffee &amp; tea, fruits, spacious lounge area</li>\n<li>Team building activities</li>\n</ul>\n<p><br></p>\n<p>We’re looking for motivated people who want to grow, collaborate, and make a real impact. Apply and grow with us.</p>",
    "compensation": null,
    "departmentId": "18555",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Service Desk Specialist",
    "departmentLabel": "Delivery",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://synergi.bamboohr.com/careers/49",
    "employmentStatusLabel": "Full-Time"
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