Lonsec Research & Ratings - Operations Manager

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">We’re seeking a strategic and collaborative Operations Manager in Melbourne to optimise our processes and support the effective delivery of our products and services.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Lonsec</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lonsec is one of Australia’s leading investment research and insights providers, trusted by financial advisers, fund managers, and superannuation funds for our deep expertise, forward-thinking analysis, and powerful portfolio tools. Our mission is to drive smarter investment decisions and support the growth of the financial industry through cutting-edge research and actionable insights.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About The Role:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Operations Manager leads Lonsec’s Operations team and drives the optimisation of processes that support the delivery of our products and services. Working closely with teams across Research, Ratings, Sales, Legal and Data, this role coordinates a virtual operations network to streamline workflows, reduce risk, and improve business efficiency. Responsibilities span all core operational activities, including contract processing, pipeline coordination, renewals support, and report production.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities:</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and mentor the Operations team, supporting Research and Ratings while driving a culture of continuous improvement.</span></li>\n<li><span style=\"font-size: 12pt\">Oversee delivery schedules and collaborate with sector leads to ensure research outputs and contractual timelines are met.</span></li>\n<li><span style=\"font-size: 12pt\">Manage client contracting processes with Legal and Sales, and drive reporting and process optimisation.</span></li>\n<li><span style=\"font-size: 12pt\">Address data quality and system compliance issues in partnership with Data, Technology and Research teams, while owning key applications and related business processes.</span></li>\n<li><span style=\"font-size: 12pt\">Support product development and client engagement, provide operational insights, deliver management reporting, and help meet compliance obligations.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About You:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Tertiary (preferably post-graduate) qualifications in Business, Data, Computer Science, Information Technology or related discipline or equivalent comparable work experience</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated experience leading high‑performing Operations teams within fast‑paced and ideally regulated or financial‑services environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A track record of designing and delivering operational solutions and programs of work that align with business strategy and support organisational objectives.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong capability in building effective relationships and collaborating with internal teams, external suppliers, and clients to maximise business value.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven leadership strengths, fostering high performance, collaborative team culture, and client‑focused ways of working. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Well‑developed time‑management, communication, and stakeholder‑engagement skills, enabling coordination of complex responsibilities and successful delivery of operational processes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong commercial acumen paired with pragmatic problem‑solving abilities to analyse operational issues and implement effective resolutions</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ongoing flexible working arrangements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Family friendly work-life balance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Paid parental leave</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Volunteer and Study leave</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Genuinely open and supportive culture with an approachable executive team</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ongoing training and professional development</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Wellness program (including an annual wellness reimbursement for all staff to put towards health and wellness-related activities)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lonsec is an equal opportunity employer and are committed to creating an inclusive environment for all employees. We encourage applications from people belonging to groups underrepresented in Financial Services.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Working rights - You must hold current permanent and full-time working rights in Australia eg. Citizen or Permanent Resident</span></p>",
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