Account Manager

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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Account Manager serves as the primary point of contact for assigned customer accounts and manages the customer journey from project kickoff through order execution, shipment coordination, and post-shipment follow-up. This role combines customer relationship management, project coordination, order administration, and sales support to ensure projects are delivered accurately, on time, and in alignment with customer expectations and CFX business goals.</span></span></span></span></p>\n\n<p> </p>\n\n<p><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">MAJOR RESPONSIBILITIES</span></span></b></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learn and understand the CFX product portfolio and be prepared to discuss CFX products and services with internal and external customers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage assigned customer accounts by serving as the primary contact for customer communication, project updates, issue resolution, and day-to-day account support across multiple active projects.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Lead project coordination from kickoff through completion by defining scope, gathering project requirements, organizing research and architectural/construction documents, and aligning internal teams to customer expectations.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepare, review, and process key project transactions including quotes, bids, sales orders, change orders, pull documents, editable forms, and related account documentation with a high degree of accuracy and timeliness.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate cross-functionally with Drafting, Programming, Purchasing, Production, Shipping, Accounting, and other internal teams to keep projects moving, resolve obstacles, and support on-time execution.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Support pricing, estimating, and special order activity for assigned accounts, including custom items, restroom partitions, wainscot/window sill orders, rollout activity, and other customer-driven projects as assigned.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Conduct proactive customer follow-up before and after shipment, maintain clear records of communication and next steps, and escalate significant risks, scope changes, or service concerns to leadership as needed.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Partner with the Warranty Specialist on post-installation and service-related matters by routing warranty claims, supporting documentation gathering, and coordinating customer communication as needed, while leaving warranty ownership, coding, field service administration, and corrective action workflow with the Warranty Specialist. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide coverage for team members during PTO and assist with departmental priorities to ensure continuity of service and team success. </span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required to follow all company Safety Rules and Procedures. (including but not limited to PPE)</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required to maintain consistent and acceptable attendance according to the assigned schedule provided by the manager as well as the Team Member Handbook.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Meet departmental goals and defined key performance indicators (KPIs).</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Other duties as assigned.</span></span></span></span></li>\n</ul>",
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    "qualifications": "<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or GED required; associate degree or bachelor’s degree in business, project management, sales, or related field preferred.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">3+ years of experience in customer service, account management, project coordination, sales support, or related customer-facing role required.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Experience managing multiple customers, projects, or accounts simultaneously required.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with quotes, bids, sales order entry, purchasing requests, and ERP/order management systems preferred. </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Experience in manufacturing, millwork, construction support, restaurant, retail fixture, or facility-related environments preferred.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong ability to resolve customer issues, manage expectations, and escalate concerns appropriately.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Estimating, pricing, or project coordination experience preferred.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working cross-functionally with internal departments and external customers required.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work independently and as part of a team.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">SKILLS/COMPETENCIES</span></span></b></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong customer relationship management and communication skills.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organization, prioritization, and time management across many open projects and customer needs.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High attention to detail and accuracy in order processing, documentation, and follow-up.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to manage multiple deadlines and shifting priorities in a fast-paced environment.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong problem-solving and decision-making skills.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to de-escalate concerns and maintain professionalism under pressure.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Resourceful, proactive, and solutions-oriented mindset.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in INFOR/Visual or similar ERP system, Smartsheet, SharePoint, Microsoft Word, Excel, and Outlook.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to collaborate effectively across departments and demonstrate a “We Not Me” team mindset consistent with CFX values. </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Possesses the ability to understand and follow instructions.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work collaboratively and well with teammates.</span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p>Want to stand out? Take a quick 7–8 minute assessment after applying: https://go.cultureindex.com/p/cudNV0NOhqCA6BtZSC77 <br />\nIt helps us get to know you and moves your application along faster!</p>",
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