Customer Care Advisor

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  "source_hash": "a193b99d554a1a2eaee620264f754f7bb0d28a585bf821c3c700c97fc6a414b9",
  "last_changed_at": "2026-05-30T05:42:06.355Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cardiff, South Glamorgan, CF10 1DY, United Kingdom",
    "city": "Cardiff",
    "region": "South Glamorgan",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:22.662Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cardiff, South Glamorgan, CF10 1DY, United Kingdom",
      "city": "Cardiff",
      "region": "South Glamorgan",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "234",
    "isRemote": null,
    "location": {
      "city": "Cardiff",
      "state": "South Glamorgan"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18901",
    "locationType": "2",
    "jobOpeningName": "Customer Care Advisor",
    "departmentLabel": "Customer Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cardiff",
      "state": "South Glamorgan",
      "postalCode": "CF10 1DY",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Ogi is Wales’s leading alternative broadband provider - on a mission to bring next generation full fibre technology right to the front doors of our homes and businesses.</p>\n<p><br></p>\n<p>Securing a multimillion-pound private investment back in 2021, we’ve grown our business over the last few years, opening four new offices across south Wales, creating hundreds of new highly skilled jobs, and</p>\n<p>supporting thousands of Welsh customers.</p>\n<p><br></p>\n<p>As we continue to grow, this is your opportunity to join a fast-paced, award-winning team – one that’s transforming Wales’s digital landscape today, in readiness for tomorrow.</p>\n<p><br></p>\n<p>Providing everyone with an outstanding service at every stage of their relationship with Ogi is central to the company’s ethos and success. Our Customer Care Advisors will have a track-record of providing industry-</p>\n<p>leading customer service to ensure that everyone receives an excellent service at every point of interaction with us. With a passion for ensuring that all details are right, your primary responsibility will be to care for customers as soon as they are signed up - enabling them to switch to us efficiently, managing complex issues</p>\n<p>and securing their retention. You will also help to ensure residents in Ogi build areas are satisfied with the quality of Ogi’s work, helping to drive sales.</p>\n<p><br></p>\n<p>Working closely with colleagues right across Ogi, you will be an advocate for the communities and customers we serve – and play a key role in building our general profile and performance as a business.</p>\n<p><br></p>\n<p>You will either be part of our Residential Contact Centre, our Customer resolution team or Customer Billing</p>\n<p>teams as part of one contact centre. </p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\">The Customer Care Advisor role will include, but not be limited to: </span></p>\n<p><span style=\"font-size: 14pt\">• Contributing to the company’s customer service strategy, bringing first-hand experience of dealing with customers to the centre of the approach. </span></p>\n<p><span style=\"font-size: 14pt\">• Delivering sector-leading customer services, working with the wider teams to avoid duplication and develop a seamless approach. </span></p>\n<p><span style=\"font-size: 14pt\">• Managing complex inbound, customer care issues across channels diligently and professionally – responding across a wide range of touchpoints from calls to emails to instant chat and social media.</span></p>\n<p><span style=\"font-size: 14pt\"> • Delivering proactive customer services across channels where issues are known to us – e.g., around a service outage in a specific area. </span></p>\n<p><span style=\"font-size: 14pt\">• Acting as a concierge for inbound B2C and B2B customer services for all parts of the company. </span></p>\n<p><span style=\"font-size: 14pt\">• Dealing directly with basic and recurring customer care swiftly, with a focus on resolving all incidents on first contact, first time.</span></p>\n<p><span style=\"font-size: 14pt\"> • Maintaining thorough and accurate customer records. </span></p>\n<p><span style=\"font-size: 14pt\">• Supporting social media customer engagement. </span></p>\n<p><span style=\"font-size: 14pt\">• Supporting customers with more complex technical issues. </span></p>\n<p><span style=\"font-size: 14pt\">• Supporting customers with specific complaints. </span></p>\n<p><span style=\"font-size: 14pt\">• Supporting other Sales/Marketing activities where appropriate including with opportunities to upsell services, and at events in local communities.</span></p>\n<p><span style=\"font-size: 14pt\">• Helping to provide bilingual service to customers according to demand. </span></p>\n<p><span style=\"font-size: 14pt\">• Managing complex inbound, customer care issues across channels diligently and professionally – responding across a wide range of touchpoints from calls to emails to instant chat and social media. </span></p>\n<p><span style=\"font-size: 14pt\">• Supporting the wider Care team with training and support - identifying learning gaps and providing these to the Customer Care &amp; Experience Manager to pick up and develop. </span></p>\n<p><span style=\"font-size: 14pt\">• Coordinating and managing customer-facing content for the website and social channels. </span></p>\n<p><span style=\"font-size: 14pt\">• Work with the Customer Care &amp; Experience Manager on internal policies and procedures and ensuring a smooth customer journey.</span></p>\n<p><br></p>\n<p>Next Steps?</p>\n<p><br>Please get in touch for a confidential chat. If you don't consider yourself ticking all the requirements but think you'd be a good fit for us, feel free to message us for a chat too.</p>\n<p><br></p>\n<p>By applying to this advert, you are giving Ogi the authority to hold and process your data in line with our privacy policy, which can be found on our website.</p>\n<p><br><br></p>\n<p><br></p>",
    "compensation": "26,227.50",
    "departmentId": "18901",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Care Advisor",
    "departmentLabel": "Customer Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://ogi.bamboohr.com/careers/234",
    "employmentStatusLabel": "Full-Time"
  }
}