Call Center Operator (29729)

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    "description": "<p><span style=\"font-family:Calibri,sans-serif\"><strong><u>Per Diem Positions at Ampla Health </u>&nbsp;29729</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">This is an unbenefited position that includes a 10% incentive on hourly wage.&nbsp;</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>General Purpose</strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The Call Center Operator is responsible for providing exceptional customer service and support to patients by telephone. This role manages inbound and outbound calls, schedules appointments, updates patient information, verifies insurance coverage, and assists patients with accessing services while ensuring accurate documentation in the Electronic Health Record (EHR).</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Essential Duties &amp; Responsibilities</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Answer and manage high volumes of inbound and outbound calls in a professional and timely manner.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assist patients and callers by providing information, resolving inquiries, or directing calls to the appropriate department.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Complete patient registration and update demographic information in the EHR.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Document phone notes and patient interactions accurately within the EHR.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Schedule, reschedule, and cancel patient appointments as needed.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Verify insurance coverage, Medicare/Medi-Cal eligibility, managed care plans, and other program benefits.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Inform patients of co-pays, share of cost, and other financial responsibilities.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Verify pharmacy and other clinical information related to patient visits.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain daily EHR worklists and follow established communication protocols.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Research issues, identify solutions, and provide excellent customer service.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Perform other duties as assigned.</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Qualifications</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">High School Diploma or GED required.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Medical Assistant Certificate required.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Minimum typing speed of 40 WPM.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficiency in Microsoft Word and basic computer applications.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to navigate electronic health records and multiple computer systems.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Bilingual in English/Spanish, English/Punjabi, or English/Hmong preferred.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong customer service, organizational, and problem-solving skills.</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Qualities &amp; Characteristics</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Professional, positive, and team-oriented attitude.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong commitment to customer service and patient satisfaction.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintains confidentiality and high ethical standards.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Adaptable, dependable, and eager to learn.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Supports the mission and values of Ampla Health.</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Working Conditions &amp; Physical Requirements</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Primarily office-based environment with extensive telephone and computer use.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Must be able to communicate effectively by phone and in person.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to lift up to 40 pounds and push up to 100 pounds (on wheels).</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Requires adequate vision, hearing, and manual dexterity to perform job duties.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to sit, stand, bend, kneel, reach, and move throughout the workday.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">May be exposed to contagious or infectious diseases in a healthcare setting.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n",
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