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Assistant Field Operations Supervisor

CCCA6BCA98FD202E9E34478B0FA6F33A · Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA · Active · Paycom ATS

Job facts

FieldValue
CompanyCCCA6BCA98FD202E9E34478B0FA6F33A
TitleAssistant Field Operations Supervisor
Normalized title-
Department / teamHealth Care
LocationTampa, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-02 / 2026-06-06

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Linked records

CompanyCCCA6BCA98FD202E9E34478B0FA6F33A
Sourcefc0d1beb-1ba3-49f4-a8ed-3251eb580529
ATS providerPaycom ATS

Description

Description Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team. Strategic/Transformational Duties and Responsibilities Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner. Identifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare. Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Trains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period. Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs. Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment. When scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns; Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. Completes schedule coordination/changes. Monitors Samsara (vehicle camera system) to ensure necessary coaching is done. Monitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. Meets operational excellence standards and ensures a high level of patient care and customer service. Provides quality patient care utilizing thorough knowledge of protocols for all medical situations. Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care. Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest. Ensures operational excellence by meeting or exceeding the following metrics: Average on-task time for a total call from beginning to end is 60 minutes or less. Average hospital turnaround time is 20 minutes or less. Average response time is 15 minutes or less. Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement. Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses. Arrives for scheduled shift on time and ready to deploy. Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready. Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. Report observed issues or concerns related to field personnel to the Field Operations Supervisor. Performs other such duties as may be assigned by the Field Operations Supervisor. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Minimum of one year of service with TransCare High school diploma or equivalent Must be 21 years of age to meet auto insurance requirements. Possess current Florida EMT certification. Possess current Florida Class D driver’s license with acceptable driving history. Possess current CPR Certification. Maintain Hillsborough County PTC license. Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. Successful completion and current Emergency Vehicle Operators (EVOC) training and test. Successfully complete Supervisory training as required. Knowledge, Skills, and Abilities Knowledge of Florida Chapter 401. Knowledge of HIPPA requirements as it relates to patient confidentiality. Knowledge of the Baker Act as it relates to TransCare Transportation Services. Knowledge of EMS radio systems and codes. Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff. Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management. Knowledge of crisis intervention and stress response and methods to ensure personal well-being. Ability to act effectively in emergency and stressful situations. Knowledge of body substance isolation; understand basic medical-legal principles. Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient. Ability to understand and apply applicable policies and procedures. Ability to determine work priorities and ensure proper completion of work assignments. Ability to remain objective and discrete and exercise common sense at all times. Ability to utilize problem-solving techniques. Ability to work independently. Ability to establish and maintain effective working relationships with others. Ability to wear and maintain uniform. Physical Demands/Working Conditions Physical Requirements: Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations. Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression. Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment.  Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.  Occasional exposure to hazardous conditions and to blood/body fluids.  Employees regularly work outdoors. Travel : Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility. Hours : TransCare is open 365 days/year, 24 hours/day.  Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am – 8:00am).  Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am – 8:00am).  Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays.  Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Full job record

Job ID300ccc2453421dc5f0c3e5800e718eca0c435e0e
Org ID1da4137c-26d8-488b-aa50-5e0ecd641e70
Source IDfc0d1beb-1ba3-49f4-a8ed-3251eb580529
Board IDfc0d1beb-1ba3-49f4-a8ed-3251eb580529
Providerpaycom
Provider Job Key162403
TitleAssistant Field Operations Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextCrisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA
DepartmentHealth Care
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityTampa
Salary RawDescription Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team. Strategic/Transformational Duties and Responsibilities Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner. Identifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare. Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Trains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period. Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs. Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment. When scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns; Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. Completes schedule coordination/changes. Monitors Samsara (vehicle camera system) to ensure necessary coaching is done. Monitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. Meets operational excellence standards and ensures a high level of patient care and customer service. Provides quality patient care utilizing thorough knowledge of protocols for all medical situations. Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care. Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest. Ensures operational excellence by meeting or exceeding the following metrics: Average on-task time for a total call from beginning to end is 60 minutes or less. Average hospital turnaround time is 20 minutes or less. Average response time is 15 minutes or less. Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement. Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses. Arrives for scheduled shift on time and ready to deploy. Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready. Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. Report observed issues or concerns related to field personnel to the Field Operations Supervisor. Performs other such duties as may be assigned by the Field Operations Supervisor. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Minimum of one year of service with TransCare High school diploma or equivalent Must be 21 years of age to meet auto insurance requirements. Possess current Florida EMT certification. Possess current Florida Class D driver’s license with acceptable driving history. Possess current CPR Certification. Maintain Hillsborough County PTC license. Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. Successful completion and current Emergency Vehicle Operators (EVOC) training and test. Successfully complete Supervisory training as required. Knowledge, Skills, and Abilities Knowledge of Florida Chapter 401. Knowledge of HIPPA requirements as it relates to patient confidentiality. Knowledge of the Baker Act as it relates to TransCare Transportation Services. Knowledge of EMS radio systems and codes. Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff. Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management. Knowledge of crisis intervention and stress response and methods to ensure personal well-being. Ability to act effectively in emergency and stressful situations. Knowledge of body substance isolation; understand basic medical-legal principles. Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient. Ability to understand and apply applicable policies and procedures. Ability to determine work priorities and ensure proper completion of work assignments. Ability to remain objective and discrete and exercise common sense at all times. Ability to utilize problem-solving techniques. Ability to work independently. Ability to establish and maintain effective working relationships with others. Ability to wear and maintain uniform. Physical Demands/Working Conditions Physical Requirements: Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations. Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression. Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment.  Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.  Occasional exposure to hazardous conditions and to blood/body fluids.  Employees regularly work outdoors. Travel : Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility. Hours : TransCare is open 365 days/year, 24 hours/day.  Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am – 8:00am).  Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am – 8:00am).  Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays.  Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=162403&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=162403&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
First Seen At2026-06-02 10:10:53Z
Last Seen At2026-06-06 09:58:09Z
Last Checked At2026-06-06 09:58:09Z
Last Changed At2026-06-02 10:10:53Z
Inactive At—
Source Posted At2026-06-01 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CCCA6BCA98FD202E9E34478B0FA6F33A/date=2026-06-06/2026-06-06T09-58-07-723Z-3c1eaf6811dbe3b414e8b9043a1048b20deda72a1c9afd14ff1bd43db1b256ba.json
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    "remoteType": "",
    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Position Summary</span></span></span></strong></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team.</span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Strategic/Transformational</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#ff0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Identifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.  </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. </span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Transactional/Administrative</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#ff0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Trains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">When scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns;</span></span></span></span>\n\t<ul style=\"list-style-type:disc;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. </span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Completes schedule coordination/changes. </span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitors Samsara (vehicle camera system) to ensure necessary coaching is done. </span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. </span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Meets operational excellence standards and ensures a high level of patient care and customer service. </span></span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Provides quality patient care utilizing thorough knowledge of protocols for all medical situations.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensures operational excellence by meeting or exceeding the following metrics:</span></span></span></span>\n\t<ul style=\"list-style-type:disc;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Average on-task time for a total call from beginning to end is 60 minutes or less.</span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Average hospital turnaround time is 20 minutes or less.</span></span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Average response time is 15 minutes or less. </span></span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Arrives for scheduled shift on time and ready to deploy.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.  </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Report observed issues or concerns related to field personnel to the Field Operations Supervisor.</span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Performs other such duties as may be assigned by the Field Operations Supervisor.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Required Competencies </span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Judgment </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Education and Experience</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Minimum of one year of service with TransCare</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma or equivalent </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Must be 21 years of age to meet auto insurance requirements.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Possess current Florida EMT certification.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Possess current Florida Class D driver’s license with acceptable driving history.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Possess current CPR Certification.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintain Hillsborough County PTC license. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Successful completion and current Emergency Vehicle Operators (EVOC) training and test.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Successfully complete Supervisory training as required.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Knowledge, Skills, and Abilities</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Florida Chapter 401.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of HIPPA requirements as it relates to patient confidentiality.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the Baker Act as it relates to TransCare Transportation Services.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of EMS radio systems and codes.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of crisis intervention and stress response and methods to ensure personal well-being.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to act effectively in emergency and stressful situations.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of body substance isolation; understand basic medical-legal principles.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to understand and apply applicable policies and procedures.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to determine work priorities and ensure proper completion of work assignments.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to remain objective and discrete and exercise common sense at all times. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to utilize problem-solving techniques.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to wear and maintain uniform.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Physical Demands/Working Conditions</span></span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Physical Requirements: </span></em></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. </span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Working Conditions: </span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Duties are performed primarily in a driving environment.  Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.  Occasional exposure to hazardous conditions and to blood/body fluids.  Employees regularly work outdoors.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Travel</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Hours</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: TransCare is open 365 days/year, 24 hours/day.  Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am – 8:00am).  Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am – 8:00am).  Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays.  Employee may be re-called to duty in the event of a declared disaster or emergency.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></span></em></span></span></p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Assistant Field Operations Supervisor\",\"identifier\":\"J13R58162403\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/162403\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-06-01\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Health CarePosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team.\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.\\n\\tIdentifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.  \\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tTrains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.\\n\\tAttends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs.\\n\\tServes as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.\\n\\tWhen scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns;\\n\\t\\n\\t\\tDocuments any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. \\n\\t\\tCompletes schedule coordination/changes. \\n\\t\\tMonitors Samsara (vehicle camera system) to ensure necessary coaching is done. \\n\\t\\tMonitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. \\n\\t\\tMeets operational excellence standards and ensures a high level of patient care and customer service. \\n\\t\\n\\t\\n\\tProvides quality patient care utilizing thorough knowledge of protocols for all medical situations.\\n\\tAssesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.\\n\\tMaintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.\\n\\tEnsures operational excellence by meeting or exceeding the following metrics:\\n\\t\\n\\t\\tAverage on-task time for a total call from beginning to end is 60 minutes or less.\\n\\t\\tAverage hospital turnaround time is 20 minutes or less.\\n\\t\\tAverage response time is 15 minutes or less. \\n\\t\\n\\t\\n\\tAccurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.\\n\\tCommunicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.\\n\\tCompletes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses.\\n\\tArrives for scheduled shift on time and ready to deploy.\\n\\tConducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready.\\n\\tMaintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.  \\n\\tMaintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.\\n\\tAdheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. \\n\\tReport observed issues or concerns related to field personnel to the Field Operations Supervisor.\\n\\n\\n\\n\\tPerforms other such duties as may be assigned by the Field Operations Supervisor.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tMinimum of one year of service with TransCare\\n\\tHigh school diploma or equivalent \\n\\tMust be 21 years of age to meet auto insurance requirements.\\n\\tPossess current Florida EMT certification.\\n\\tPossess current Florida Class D driver’s license with acceptable driving history.\\n\\tPossess current CPR Certification.\\n\\tMaintain Hillsborough County PTC license. \\n\\tSuccessful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. \\n\\tSuccessful completion and current Emergency Vehicle Operators (EVOC) training and test.\\n\\tSuccessfully complete Supervisory training as required.\\n\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of Florida Chapter 401.\\n\\tKnowledge of HIPPA requirements as it relates to patient confidentiality.\\n\\tKnowledge of the Baker Act as it relates to TransCare Transportation Services.\\n\\tKnowledge of EMS radio systems and codes.\\n\\tKnowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.\\n\\tPossess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management.\\n\\tKnowledge of crisis intervention and stress response and methods to ensure personal well-being.\\n\\tAbility to act effectively in emergency and stressful situations.\\n\\tKnowledge of body substance isolation; understand basic medical-legal principles.\\n\\tAbility to physically restrain violent psychiatric patients and lift a stretcher with a patient.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to determine work priorities and ensure proper completion of work assignments.\\n\\tAbility to remain objective and discrete and exercise common sense at all times. \\n\\tAbility to utilize problem-solving techniques.\\n\\tAbility to work independently.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tAbility to wear and maintain uniform.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirements: \\n\\n\\n\\tUnimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. \\n\\n\\n\\n\\tPhysical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations.\\n\\tFine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression.\\n\\tVision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.\\n\\tHearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.\\n\\tSpeech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel.\\n\\n\\n \\n\\nWorking Conditions: Duties are performed primarily in a driving environment.  Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.  Occasional exposure to hazardous conditions and to blood/body fluids.  Employees regularly work outdoors.\\n\\nTravel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility.\\n\\nHours: TransCare is open 365 days/year, 24 hours/day.  Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am – 8:00am).  Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am – 8:00am).  Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays.  Employee may be re-called to duty in the event of a declared disaster or emergency.\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"Position Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.  In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team.\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.\\n\\tIdentifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.  \\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tTrains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.\\n\\tAttends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs.\\n\\tServes as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.\\n\\tWhen scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns;\\n\\t\\n\\t\\tDocuments any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. \\n\\t\\tCompletes schedule coordination/changes. \\n\\t\\tMonitors Samsara (vehicle camera system) to ensure necessary coaching is done. \\n\\t\\tMonitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. \\n\\t\\tMeets operational excellence standards and ensures a high level of patient care and customer service. \\n\\t\\n\\t\\n\\tProvides quality patient care utilizing thorough knowledge of protocols for all medical situations.\\n\\tAssesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.\\n\\tMaintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.\\n\\tEnsures operational excellence by meeting or exceeding the following metrics:\\n\\t\\n\\t\\tAverage on-task time for a total call from beginning to end is 60 minutes or less.\\n\\t\\tAverage hospital turnaround time is 20 minutes or less.\\n\\t\\tAverage response time is 15 minutes or less. \\n\\t\\n\\t\\n\\tAccurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.\\n\\tCommunicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.\\n\\tCompletes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses.\\n\\tArrives for scheduled shift on time and ready to deploy.\\n\\tConducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready.\\n\\tMaintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.  \\n\\tMaintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.\\n\\tAdheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. \\n\\tReport observed issues or concerns related to field personnel to the Field Operations Supervisor.\\n\\n\\n\\n\\tPerforms other such duties as may be assigned by the Field Operations Supervisor.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tMinimum of one year of service with TransCare\\n\\tHigh school diploma or equivalent \\n\\tMust be 21 years of age to meet auto insurance requirements.\\n\\tPossess current Florida EMT certification.\\n\\tPossess current Florida Class D driver’s license with acceptable driving history.\\n\\tPossess current CPR Certification.\\n\\tMaintain Hillsborough County PTC license. \\n\\tSuccessful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. \\n\\tSuccessful completion and current Emergency Vehicle Operators (EVOC) training and test.\\n\\tSuccessfully complete Supervisory training as required.\\n\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of Florida Chapter 401.\\n\\tKnowledge of HIPPA requirements as it relates to patient confidentiality.\\n\\tKnowledge of the Baker Act as it relates to TransCare Transportation Services.\\n\\tKnowledge of EMS radio systems and codes.\\n\\tKnowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.\\n\\tPossess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management.\\n\\tKnowledge of crisis intervention and stress response and methods to ensure personal well-being.\\n\\tAbility to act effectively in emergency and stressful situations.\\n\\tKnowledge of body substance isolation; understand basic medical-legal principles.\\n\\tAbility to physically restrain violent psychiatric patients and lift a stretcher with a patient.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to determine work priorities and ensure proper completion of work assignments.\\n\\tAbility to remain objective and discrete and exercise common sense at all times. \\n\\tAbility to utilize problem-solving techniques.\\n\\tAbility to work independently.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tAbility to wear and maintain uniform.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirements: \\n\\n\\n\\tUnimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. \\n\\n\\n\\n\\tPhysical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations.\\n\\tFine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression.\\n\\tVision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.\\n\\tHearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.\\n\\tSpeech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel.\\n\\n\\n \\n\\nWorking Conditions: Duties are performed primarily in a driving environment.  Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.  Occasional exposure to hazardous conditions and to blood/body fluids.  Employees regularly work outdoors.\\n\\nTravel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility.\\n\\nHours: TransCare is open 365 days/year, 24 hours/day.  Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am – 8:00am).  Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am – 8:00am).  Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays.  Employee may be re-called to duty in the event of a declared disaster or emergency.\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Health Care\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
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    "educationLevel": "High School",
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      "date": "2024-06-27T16:21:08.000Z",
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  "preview": {
    "jobId": 162403,
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    "jobTitle": "Assistant Field Operations Supervisor",
    "postedOn": "",
    "locations": "Crisis Center of Tampa Bay - Tampa, FL 33613",
    "remoteType": "",
    "description": "Position Summary\n\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexu...",
    "positionType": "Full Time"
  },
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