Customer Experience Specialist

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          "text": "<p><strong>Responsibilities&#xa0;</strong></p><ul><li><p>Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone&#xa0;</p></li></ul><ul><li><p>Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution&#xa0;</p></li></ul><ul><li><p>Develop and&#xa0;maintain&#xa0;expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen&#xa0;</p></li></ul><ul><li><p>Support partners and accounts with order management, sampling, marketing materials, and general&#xa0;account&#xa0;needs&#xa0;</p></li></ul><ul><li><p>Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives&#xa0;</p></li></ul><ul><li><p>Identify&#xa0;and surface recurring customer feedback or operational patterns that could inform product, marketing, or&#xa0;logistics&#xa0;decisions&#xa0;</p></li></ul><ul><li><p>Maintain&#xa0;accurate&#xa0;documentation, order records, and reporting on&#xa0;a timely&#xa0;basis&#xa0;</p></li></ul><ul><li><p>Represent BRG Skin with professionalism, discretion, and integrity in every interaction&#xa0;</p></li></ul>",
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          "text": "<p>Qualifications&#xa0;</p><ul><li><p>3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to&#xa0;a high level&#xa0;</p></li></ul><ul><li><p>Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications&#xa0;</p></li></ul><ul><li><p>Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage&#xa0;</p></li></ul><ul><li><p>Experience with CRM platforms and order management systems&#xa0;required&#xa0;</p></li></ul><ul><li><p>Highly organized with the ability to manage competing priorities without sacrificing quality&#xa0;</p></li></ul><ul><li><p>On-site position&#xa0;</p></li></ul>",
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          "text": "<p><strong>Customer Experience Specialist&#xa0;</strong></p><p><strong>La Palma,&#xa0;CA&#xa0; |&#xa0; Full-Time&#xa0; |&#xa0;&#xa0;Onsite&#xa0; |&#xa0; $50,000 - $60,000&#xa0;</strong></p><p>&#xa0;</p><p><strong>About BRG Skin</strong>&#xa0;</p><p>BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily&#xa0;ritual. Built on pharmaceutical-grade science and designed for a customer who&#xa0;doesn't&#xa0;compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard.&#xa0;&#xa0;</p><p>&#xa0;</p><p><strong>Position Summary&#xa0;</strong></p><p>The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint.&#xa0;</p>",
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