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Quality Assurance Specialist

91aa851d Cd2a 465b A397 96db56405a15 19000101 000001 · Montclair, CA, US, Montclair, CA · Active · $32–$35 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company91aa851d Cd2a 465b A397 96db56405a15 19000101 000001
TitleQuality Assurance Specialist
Normalized title-
Department / team-
LocationMontclair, CA, United States
Work model-
Employment type-
Salary$32–$35 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-21 / 2026-06-21

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Company jobsActive postings from 91aa851d Cd2a 465b A397 96db56405a15 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Montclair.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company91aa851d Cd2a 465b A397 96db56405a15 19000101 000001
Source2706a8b4-480f-4703-97b3-610275becd3f
ATS providerADP Workforce Now Recruiting

Description

The OPARC Mission OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California. Title: QUALITY ASSURANCE SPECIALIST- PROGRAMS General Statement of Function: The Quality Assurance Specialist ensures the delivery of high-quality, person-centered services across all Oparc programs. This role supports the Chief Program Officer by coordinating quality assurance, regulatory compliance, and continuous quality improvement (CQI) efforts. The Specialist monitors program effectiveness, regulatory adherence, and service outcomes to ensure alignment with participant goals, regulatory standards, and Oparc’s organizational values. This position promotes risk mitigation, data-driven decision-making, and a culture of accountability and excellence. Quality Assurance & Program Monitoring Conduct routine and unannounced site visits, including community-based activities and outings. Observe and evaluate the implementation of daily schedules, planned activities, and staffing supports are as designed. Monitor adherence to person-centered planning principles and ensure meaningful participant engagement. Ensure participant goals remain individualized, relevant, and actively supported through program services. Evaluate staff-participant interactions to ensure dignity, respect, and appropriate support are consistently demonstrated. Identify service delivery gaps and recommend corrective actions and quality improvements. Compliance & Risk Management Ensure compliance with applicable regulatory and accreditation standards (e.g., CCL, DDS, CARF) and internal policies. Review program documentation for accuracy, completeness, and alignment with participant outcomes. Support preparation for audits, surveys, and accreditation reviews. Maintain centralized quality and compliance documentation to support regulatory and accreditation inquiries. Oversee incident management, trend analysis, and systemic risk assessments. Continuous Quality Improvement & Data Analysis Coordinate internal reviews, audits, and program evaluations across all programs. Track, trend, and analyze findings from site visits, audits, incidents, and reviews. Identify systemic issues, risks, and opportunities for improvement across programs. Lead and support the development and implementation of corrective and preventive action plans in collaboration with program leadership. Monitor and evaluate trend changes over time to assess the effectiveness of corrective and preventive actions, ensuring sustained improvement and accountability. Establish and maintain feedback loops that connect data analysis, action planning, and outcome evaluation. Contribute to the design, implementation, and continuous refinement of quality improvement initiatives. Collaboration, Coaching & Communication Collaborate with program leadership and direct support staff to implement quality improvement plans. Provide coaching, feedback, and guidance to staff and supervisors to support best practices and continuous improvement. Promote consistent communication, documentation, and record-keeping standards across programs. Translate quality, compliance, and performance data into clear, actionable insights for leadership. Elevate significant trends, gaps, and risk issues to the Chief Program Officer. Promote an organizational culture of continuous learning and improvement. Reporting & Quality Systems Management Compile and present quality, compliance, and performance data in clear monthly summaries and annual reports. Coordinate and maintain Oparc’s program quality systems, including internal reviews, audits, incident tracking, and corrective action plans. Inform leadership decision-making through timely, accurate quality reporting and analysis. Report on trend changes and the effectiveness of corrective actions, providing leadership with clear visibility into progress, risks, and outcomes. Qualifications High school diploma or GED required; Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred. Minimum of 2–3 years of experience in quality assurance, program oversight, compliance, or direct services in a human services setting. Knowledge of person-centered practices and service planning. Familiarity with state regulations and accreditation standards (CCL, DDS, CARF) preferred. Ability to work independently and conduct field-based evaluations with minimal supervision. Excellent communication and interpersonal skills. Strong attention to detail, critical thinking, and sound judgment. Demonstrated professionalism and ability to maintain confidentiality. Collaborative leadership style with the ability to influence and support change. Commitment to participant rights, dignity, and ethical service delivery. Strong organizational, analytical, and written communication skills with demonstrated follow-through. Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, SharePoint), Teams, and Canva. Valid California driver’s license have at least 2 years of driving experience, a clean driving record, reliable transportation, and current vehicle insurance Work Environment Frequent travel between program sites and community locations. Combination of office-based, program-based, and field-based work. Flexibility is required to accommodate program observations across varying schedules, including early mornings and evenings. Location: OPARC - Montclair, California Reports To: Chief Program Officer Schedule: Generally, Monday through Friday, 8:00 AM to 4:30 PM, including a 30-minute unpaid meal period. Flexibility is required, as early morning and evening hours may be necessary to meet program needs and observe services across varying schedules.

Full job record

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TitleQuality Assurance Specialist
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CountryUnited States
RegionCA
CityMontclair
Salary Raw32 To 34.56 (USD) Hourly
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First Seen At2026-06-16 11:34:18Z
Last Seen At2026-06-21 11:41:29Z
Last Checked At2026-06-21 11:41:29Z
Last Changed At2026-06-21 11:41:29Z
Inactive At
Source Posted At2026-06-15 17:52:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>The OPARC Mission</u></strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>Title:&nbsp;</u></strong><strong>QUALITY ASSURANCE SPECIALIST- PROGRAMS</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>General Statement of Function:</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The Quality Assurance Specialist ensures the delivery of high-quality, person-centered services across all Oparc programs. This role supports the Chief Program Officer by coordinating quality assurance, regulatory compliance, and continuous quality improvement (CQI) efforts. The Specialist monitors program effectiveness, regulatory adherence, and service outcomes to ensure alignment with participant goals, regulatory standards, and Oparc&rsquo;s organizational values. This position promotes risk mitigation, data-driven decision-making, and a culture of accountability and excellence.</span></p><p style=\"margin-left:.25in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Quality Assurance &amp; Program Monitoring</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Conduct routine and unannounced site visits, including community-based activities and outings.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Observe and evaluate the implementation of daily schedules, planned activities, and staffing supports are as designed.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Monitor adherence to person-centered planning principles and ensure meaningful participant engagement.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensure participant goals remain individualized, relevant, and actively supported through program services.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Evaluate staff-participant interactions to ensure dignity, respect, and appropriate support are consistently demonstrated.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Identify service delivery gaps and recommend corrective actions and quality improvements.</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Compliance &amp; Risk Management</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensure compliance with applicable regulatory and accreditation standards (e.g., CCL, DDS, CARF) and internal policies.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Review program documentation for accuracy, completeness, and alignment with participant outcomes.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Support preparation for audits, surveys, and accreditation reviews.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Maintain centralized quality and compliance documentation to support regulatory and accreditation inquiries.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Oversee incident management, trend analysis, and systemic risk assessments.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Continuous Quality Improvement &amp; Data Analysis</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Coordinate internal reviews, audits, and program evaluations across all programs.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Track, trend, and analyze findings from site visits, audits, incidents, and reviews.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Identify systemic issues, risks, and opportunities for improvement across programs.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Lead and support the development and implementation of corrective and preventive action plans in collaboration with program leadership.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Monitor and evaluate trend changes over time to assess the effectiveness of corrective and preventive actions, ensuring sustained improvement and accountability.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Establish and maintain feedback loops that connect data analysis, action planning, and outcome evaluation.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Contribute to the design, implementation, and continuous refinement of quality improvement initiatives.</li></ul></div><p style=\"margin-left:.25in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Collaboration, Coaching &amp; Communication</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Collaborate with program leadership and direct support staff to implement quality improvement plans.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Provide coaching, feedback, and guidance to staff and supervisors to support best practices and continuous improvement.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Promote consistent communication, documentation, and record-keeping standards across programs.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Translate quality, compliance, and performance data into clear, actionable insights for leadership.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Elevate significant trends, gaps, and risk issues to the Chief Program Officer.</li></ul><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Promote an organizational culture of continuous learning and improvement.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Reporting &amp; Quality Systems Management</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Compile and present quality, compliance, and performance data in clear monthly summaries and annual reports.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Coordinate and maintain Oparc&rsquo;s program quality systems, including internal reviews, audits, incident tracking, and corrective action plans.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Inform leadership decision-making through timely, accurate quality reporting and analysis.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Report on trend changes and the effectiveness of corrective actions, providing leadership with clear visibility into progress, risks, and outcomes.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Qualifications</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">High school diploma or GED required; Bachelor&rsquo;s degree in Human Services, Social Work, Psychology, or a related field preferred.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Minimum of 2&ndash;3 years of experience in quality assurance, program oversight, compliance, or direct services in a human services setting.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Knowledge of person-centered practices and service planning.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Familiarity with state regulations and accreditation standards (CCL, DDS, CARF) preferred.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability to work independently and conduct field-based evaluations with minimal supervision.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Excellent communication and interpersonal skills.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Strong attention to detail, critical thinking, and sound judgment.</li></ul></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Demonstrated professionalism and ability to maintain confidentiality.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Collaborative leadership style with the ability to influence and support change.</li><li style=\"margin-left: 0in; 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font-size: 14px; font-family: arial, sans-serif;\">Frequent travel between program sites and community locations.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Combination of office-based, program-based, and field-based work.</li><li style=\"margin-left: 0in; font-size: 14px; font-family: arial, sans-serif;\">Flexibility is required to accommodate program observations across varying schedules, including early mornings and evenings.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Location:</strong> OPARC - Montclair, California<br><strong>Reports To:</strong> Chief Program Officer&nbsp;</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Schedule:&nbsp;</strong>Generally, Monday through Friday, 8:00 AM to 4:30 PM, including a 30-minute unpaid meal period. Flexibility is required, as early morning and evening hours may be necessary to meet program needs and observe services across varying schedules.</span></p></div></div></div></div>\n",
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}
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