Customer Success Manager

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    "datePosted": "2026-03-31",
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    "description": "<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHO ARE WE? </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our vision is to transform human behaviour into actionable intelligence.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">SQREEM is a leading </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Cognitive AI company</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> specializing in delivering </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Behavioral Intelligence</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, a transformative approach to understanding, mapping, and predicting human behavior.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Using our proprietary </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Cognitive AI model</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">actionable intelligence</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> that businesses rely on to make smarter, more precise decisions.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our innovative technology powers </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ONE</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The result is the world’s largest library of privacy-first, </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">non-PII, GDPR-compliant intent and demographic signals</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, including ID-free cohorts that meet the highest global privacy and security standards, such as </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">HIPAA, COPPA, GDPR</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, and </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ISO-27001</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHAT WILL YOU BE DOING?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role goes beyond traditional account management. The CSM acts as a </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">strategic operator</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You are the bridge between </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">platform capability and real-world results</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">How will YOU contribute to the Team? </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">1. Drive Customer Outcomes &amp; Platform Adoption</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own the success of assigned accounts by ensuring customers:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Launch campaigns successfully within the platform</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Understand how to translate audience intelligence into activation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Increase spend and usage over time</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You will guide customers from insight → activation → optimization → scale. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">2. Act as a Strategic Advisor to Customers</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support customers in:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Audience strategy and persona development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">PMP deal structuring and activation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Campaign optimization and performance interpretation</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is not support—it’s consultative enablement.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">3. Manage Customer Health &amp; Retention</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor and act on key indicators:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Platform usage and engagement</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Campaign activity and spend trends</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Frequency of logins and workflow completion</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proactively intervene before churn risk appears.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">4. Drive Revenue Expansion Within Accounts</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify and execute opportunities to grow:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Campaign budgets</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Platform usage across teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">New use cases (CTV, programmatic, cross-channel activation)</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The goal is to turn customers into long-term growth partners.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">5. Partner Cross-Functionally</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Sales → for upsell and expansion opportunities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Product → to relay customer feedback</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Platform team → to ensure campaign success</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You are the voice of the customer internally. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Success Metrics</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customer retention rate</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Growth in customer spend (expansion revenue)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Platform adoption and usage rates</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Time to first campaign activation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customer satisfaction (CSAT / NPS)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHO ARE WE LOOKING FOR? </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">3–7 years in Customer Success, Account Management, or Programmatic Media</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of DSPs, PMPs, and media activation workflows</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to translate data into actionable insights</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience managing agency or brand relationships</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Highly proactive, structured, and commercially minded</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHY THIS ROLE MATTERS</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">OUR ETIQUETTE </span></p>\n<p><span style=\"font-size: 12pt\">We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values: </span></p>\n<ul>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Innovation &amp; Agility</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Teamwork &amp; Collaboration</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Data Integrity &amp; Ethics</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Results driven performance</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Human by design</span></li>\n</ul>\n<p><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people.</span></p>\n<p><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">PERSONAL ATTRIBUTES</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality</span></li>\n<li><span style=\"font-size: 12pt\">Understand what it means to deliver excellence.</span></li>\n<li><span style=\"font-size: 12pt\">Good sense of humor and ability to stay calm under pressure.</span></li>\n<li><span style=\"font-size: 12pt\">Well-organised with excellent communication and time management skills.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHAT CAN WE OFFER YOU </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Social work environment </span></li>\n<li><span style=\"font-size: 12pt\">Flexible working arrangements </span></li>\n<li><span style=\"font-size: 12pt\">Mentorship programs </span></li>\n<li><span style=\"font-size: 12pt\">Remote working support across multiple markets</span><span style=\"font-size: 12pt\">  </span></li>\n<li><span style=\"font-size: 12pt\">We are a team of passionate experts. We are not just leading this industry; we are defining it.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Please send us your resume in English to </span><span style=\"font-size: 12pt; font-weight: bold\">[email protected]</span></p>",
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