Customer Success Manager - (Spanish and English speaking)

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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Job Summary</span></span></p>\n<p><span style=\"font-size: 10pt\"><br></span></p>\n<p><span style=\"font-size: 10pt\">Praxis Tech Ltd is seeking a proactive, client-focused <span style=\"font-weight: bold\">Customer Success Manager (Spanish and English speaking)</span> to build and nurture strong relationships with our client portfolio. In this role, you will serve as the primary point of contact, ensuring customers effectively leverage our platform to achieve their business objectives. You will play a key role in driving client satisfaction, retention, and growth through strategic engagement and ongoing support.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span><span style=\"font-size: 10pt\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Build and maintain strong relationships with assigned client accounts.</span></li>\n<li><span style=\"font-size: 10pt\">Engage regularly with clients to understand their business needs, goals, and strategies.</span></li>\n<li><span style=\"font-size: 10pt\">Identify opportunities for clients to maximize the value of Praxis Tech’s software and services.</span></li>\n<li><span style=\"font-size: 10pt\">Deliver onboarding and training sessions to support effective platform adoption.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate product updates and coordinate training on new features.</span></li>\n<li><span style=\"font-size: 10pt\">Promote awareness of product capabilities, new releases, and service offerings.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure high levels of customer satisfaction through timely support and issue resolution.</span></li>\n<li><span style=\"font-size: 10pt\">Manage the end-to-end onboarding process for new clients, ensuring a seamless experience.</span></li>\n<li><span style=\"font-size: 10pt\">Act as a client advocate by gathering and sharing feedback with internal teams.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate cross-functionally to resolve client concerns efficiently.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Required Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proven experience in Customer Success, Account Management, or a related role.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and interpersonal skills, with the ability to build lasting client relationships.</span></li>\n<li><span style=\"font-size: 10pt\">Strong problem-solving skills and a proactive, solution-oriented mindset.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to understand and clearly explain technical software features.</span></li>\n<li><span style=\"font-size: 10pt\">Experience with client onboarding and delivering training sessions.</span></li>\n<li><span style=\"font-size: 10pt\">Strong customer focus with a commitment to delivering exceptional service.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Fluency in English and Spanish (written and spoken).</span></li>\n</ul>",
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