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Home › Companies › 7847feec F565 4756 8ced 85251716fae1 19000101 000001 › Member Resolutions Specialist

Member Resolutions Specialist

7847feec F565 4756 8ced 85251716fae1 19000101 000001 · Cooper City, FL, US, Cooper City, FL · Active · $21–$25 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7847feec F565 4756 8ced 85251716fae1 19000101 000001
TitleMember Resolutions Specialist
Normalized title-
Department / team-
LocationCooper City, FL, United States
Work model-
Employment typeFull Time
Salary$21–$25 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-11-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7847feec F565 4756 8ced 85251716fae1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cooper City.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7847feec F565 4756 8ced 85251716fae1 19000101 000001
Sourcee3d70316-394e-4072-b2ae-0f54c8cf81f4
ATS providerADP Workforce Now Recruiting

Description

As a member of BrightStar Credit Union, you'll join a dynamic, purpose-driven organization with a culture that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. * What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions Essential Functions & Responsibilities Contact members by telephone and/or mail to identify and resolve repayment deficiencies, and establish proper loan and credit card repayment . Provide outstanding service to each internal and external member as defined by our Service Standards and Promises. Process post-charge-off, in-house collection activities Investigate misapplied payments and payroll deduction allocations. Performs other related duties as assigned. Maintain knowledge with B.S.A. Compliance training. Performance Measurements: Provide outstanding service to internal and external members as defined by our service standards and promises . Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments. Monitors and maintains assigned accounts through customer calls, account adjustments, small balance write-offs, customer reconciliation, and processing credit memos. Accountable for reducing delinquency for assigned accounts. Follow up delinquent accounts, and update and maintain accurate financial records, including accounting, receivables, and credit records. To maintain accurate and complete records of all collection and recovery activity. To ensure that collection activity is both within credit union policy and all relevant regulations. To identify and inform management of potential underwriting problems. Minimum Expectations of Knowledge and Skills: Experience: One to three years of similar or related experience. Education: A high school education or GED Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves extensive personal contact with others inside and outside the organization to obtain or provide information, build relationships, or solicit cooperation. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve greater confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Must be able to hear and speak clearly in person and by phone, must have personal computer skills, and must be able to sit for long periods of time . Compliance: Employees must ensure the credit union complies with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Departments Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Full job record

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Source IDe3d70316-394e-4072-b2ae-0f54c8cf81f4
Board IDe3d70316-394e-4072-b2ae-0f54c8cf81f4
Provideradp_workforcenow
Provider Job Key582769
TitleMember Resolutions Specialist
Normalized Title—
Statusactive
Activeyes
Location TextCooper City, FL, US, Cooper City, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionFL
CityCooper City
Salary Raw21 To 25 (USD) Hourly
Salary Min21
Salary Max25
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7847feec-f565-4756-8ced-85251716fae1&ccId=19000101_000001&lang=en_US&type=JS&jobId=582769&jwId=9200789230612_1
First Seen At2026-05-31 18:57:15Z
Last Seen At2026-06-06 13:14:01Z
Last Checked At2026-06-06 13:14:01Z
Last Changed At2026-06-06 13:14:01Z
Inactive At—
Source Posted At2025-11-13 15:37:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;line-height:normal;background:white;'><span style='font-size: 14px; line-height: 115%; font-family: \"times new roman\", serif;' data-pasted=\"true\">As a member of BrightStar Credit Union, you&#39;ll join a dynamic, purpose-driven organization with a culture that focuses on its employees and members. &nbsp;We offer excellent benefits, advanced opportunities, and exceptional training. &nbsp;Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. &nbsp;As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. &nbsp;BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. &nbsp;Our work environment is fun, fast-paced, and service-oriented.<strong>*&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:normal;background:white;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;line-height:normal;background:white;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><span style=\"color: black;\">What we offer:</span></strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Medical, Dental, and Vision</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">401K Plan with Matching</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Tuition Reimbursement Program</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Supplemental Benefits</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Engagement Area</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Wellness Studio &amp; Gym</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Company Paid Life Insurance</span></li><li style='font-family: \"times new roman\", serif; font-size: 14px;'><span style=\"color: black;\">Health Savings Account with Company Contributions</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;line-height:normal;'><span style='font-size: 14px; font-family: \"times new roman\", serif; color: black;'><strong>Essential Functions &amp; Responsibilities</strong></span></p><ul style=\"list-style-type: disc;\"><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Contact members by telephone and/or mail to identify and resolve repayment deficiencies, and establish proper loan and credit card repayment<span style=\"color: black;\">.</span></li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Process post-charge-off, in-house collection activities</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Investigate misapplied payments and payroll deduction allocations.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">Performs other related duties as assigned.</span></li><li style='font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">Maintain knowledge with B.S.A. Compliance training.</span></li></ul></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">Performance Measurements:</span></strong></span></p><ul style=\"list-style-type: disc;\"><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Provide outstanding service to internal and external members as defined by our service standards and promises<span style=\"color: black;\">.</span></li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Monitors and maintains assigned accounts through customer calls, account adjustments, small balance write-offs, customer reconciliation, and processing credit memos.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Accountable for reducing delinquency for assigned accounts.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Follow up delinquent accounts, and update and maintain accurate financial records, including accounting, receivables, and credit records.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>To maintain accurate and complete records of all collection and recovery activity.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>To ensure that collection activity is both within credit union policy and all relevant regulations.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">To identify and inform management of potential underwriting problems.</span></li></ul></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">Minimum Expectations of Knowledge and Skills:</span></strong></span></p><ul style=\"list-style-type: disc;\"><ul style=\"list-style-type: disc;\"><li style='margin-right: 0in; font-family: \"times new roman\", serif; margin-top: 0in; margin-bottom: 8pt; font-size: 14px;'><span style=\"color: black;\"><strong>Experience:&nbsp;</strong>One to three years of similar or related experience.</span></li><li style='margin-right: 0in; font-family: \"times new roman\", serif; margin-top: 0in; margin-bottom: 8pt; font-size: 14px;'><span style=\"color: black;\"><strong>Education:&nbsp;</strong>A high school education or GED</span></li><li style='margin-right: 0in; font-family: \"times new roman\", serif; margin-top: 0in; margin-bottom: 8pt; font-size: 14px;'><span style=\"color: black;\"><strong>Interpersonal Skills:&nbsp;</strong>Courtesy, tact, and diplomacy are essential elements of the job. &nbsp;Work involves extensive personal contact with others inside and outside the organization to obtain or provide information, build relationships, or solicit cooperation.</span></li><li style='margin-right: 0in; font-family: \"times new roman\", serif; margin-top: 0in; margin-bottom: 8pt; font-size: 14px;'><strong><span style=\"color: black;\">Interpersonal Skills:</span></strong> Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve greater confidentiality and discretion, requiring diplomacy and tact in communication.</li><li style='margin-right: 0in; font-family: \"times new roman\", serif; margin-top: 0in; margin-bottom: 8pt; font-size: 14px;'><strong><span style=\"color: black;\">Other Skills:</span></strong><span style=\"color: black;\">&nbsp;</span>Must be able to hear and speak clearly in person and by phone, must have personal computer skills, and must be able to sit for long periods of time<span style=\"color: black;\">.</span></li></ul></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">Compliance: &nbsp;</span></strong></span><span style='font-family: \"times new roman\", serif; color: black; font-size: 14px;'>Employees must ensure the credit union complies with the Bank Secrecy Act and anti-money laundering policies and procedures. &nbsp;Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.</span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'><p><span style=\"color: black;\">In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Departments</span></p></li><li style='font-size: 14px; font-family: \"times new roman\", serif;'><p><span style=\"color: black;\">Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. &nbsp;Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.</span><br><br></p></li></ul></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">Physical Requirements: &nbsp;</span></strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. &nbsp;Reasonable accommodation may enable individuals with disabilities to perform essential functions. &nbsp;While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. &nbsp;The employee is frequently required to walk and reach with hands and arms. &nbsp;The employee must occasionally stand, stoop, kneel, and crouch. &nbsp;The employee may occasionally lift and move up to 10 pounds. &nbsp;Specific vision abilities required by this job include close vision and the ability to adjust focus.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><span style=\"color: black;\">Work Environment:</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-family: \"times new roman\", serif; color: black; font-size: 14px;'>The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. &nbsp;Reasonable accommodations may enable individuals with disabilities to perform essential functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-family: \"times new roman\", serif; color: black; font-size: 14px;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 12px;'><em><br></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;font-size:11.0pt;margin:0in;'><span style='font-family: \"times new roman\", serif; color: black; font-size: 12px;'><em>BrightStar Credit Union is an Equal Opportunity Employer. &nbsp;BrightStar Credit Union is a Drug-Free Workplace</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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}
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