Junior Operations Manager – Network & Performance (m/f/d)

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{
  "id": "2619572",
  "name": "Junior Operations Manager – Network & Performance (m/f/d)",
  "office": "München",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-30T11:58:56+00:00",
  "seniority": "experienced",
  "department": "Operations",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your Tasks",
      "value": "The Junior Operations Manager – Network & Performance is responsible mainly for managing and maintaining the operational performance of data-sourcing systems and service providers. This role ensures the smooth onboarding and performance monitoring of our Points Of Interest (Gas-/Wash stations, EV CPs), pricing and other data sources. It involves close collaboration with partners, support and our BI teams to resolve issues and therefore improve customer satisfaction.<br><br>You will be extending our ryd operations team, which operates with a collaborative mindset and also holds shared responsibility for fleet and payment performance. This structure encourages knowledge sharing and provides excellent cross-training opportunities.<br><br>The ideal candidate combines strong analytical skills, process-oriented thinking, and excellent communication abilities to support the company’s operations infrastructure and ensure reliable service for partners and customers.<br><br>Your Tasks<ul><li>Monitoring & Analysis: Monitor point of interest availability and track success rates to identify operational trends and performance bottlenecks.</li><li>Partner Management: Communicate effectively with partner support teams to report and resolve performance issues.</li><li>Onboarding & Configuration: Handle the end-to-end onboarding of energy stations, ensuring accurate configuration and smooth activation.</li><li>Data Quality: Perform regular data validation and quality checks to maintain up-to-date records of station status.</li><li>Cross-Functional Support: Support the monitoring of payment transaction flows and assist with Fleet operational tasks (e.g., B2B customer onboarding) when necessary.</li></ul>"
    },
    {
      "name": "Your Qualifications",
      "value": "<ul><li>Several years of experience in operations, energy management, or partner management ideally in energy, mobility.</li><li>You are profound in Excel / Google Sheets, Basic knowledge of SQL is an advantage, but not required.</li><li>You have a process-oriented way of thinking, strong problem-solving skills, and the ability to prioritize in a fast-paced environment.</li><li>Excellent communication and collaboration skills for working with internal teams and external partners.</li><li>Fluent English  and German (as 95% of our partners are located in the Germany) </li></ul>"
    },
    {
      "name": "Your Perks",
      "value": "<ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">#shapingryd is one of our values, as we believe that transforming from Start-up to Scaleup can only be achieved together.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">We trust that #bettertogether can only be achieved by you taking ownership from day one.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">We want to have our employees with us for the long haul. You get a permanent employment contract, competitive salary and a company pension scheme. </span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke). </span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme. Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">The professional and personal development of our Ryders matters to us. We recognise potential and enhance it. Join us and write your own success story.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Never Stop Learning! You will get a training budget per year that you can freely allocate to our professional development.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You want to work from anywhere for a change? With RydFlex you can work abroad for upto 6 weeks anywhere within the EU.</span></p></li></ul>"
    },
    {
      "name": "Contact",
      "value": "Marco Trione<br>HR Generalist<br><br><span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">ryd GmbH | Landsberger Str. 94 | 80339 Munich, Germany | </span><br style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><a href=\"http://ryd.one/\" style=\"color:inherit;text-decoration:underline;font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\">ryd.one</a><span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> |</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": null
}