Lead Solutions Architect

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">About mpathic.ai</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">mpathic is keeping humans safe in the AI era through automated tools and expert datasets that are rooted in psychology and powered by clinicians. </span><span style=\"font-family: Arial, sans-serif\">We are a Series A startup backed by Tier 1 investors including Foundry.vc and Next Frontier Capital.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Position Overview</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Your mission is to become the technical backbone of our go-to-market motion, partnering directly with Sales to win complex enterprise deals and translating customer needs into scalable, production-ready solutions.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">As our first Solutions Architect, you will operate as a true founding member of the GTM team. You will work side-by-side with our Head of Sales/AEs to drive technical discovery, shape solutions, and de-risk deals across AI safety, evaluation, safety monitoring and human-data workflows. </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is a highly customer-facing, pre-sales role. You will engage deeply with ML platform teams, safety/alignment leaders, and data organizations, helping them understand how mpathic integrates into their systems via APIs, human services, and our platform.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You will also define how Solutions Architecture works at mpathic: building the playbooks, demos, assets, and patterns that enable us to scale.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is a U.S.-based remote position. Candidates must reside in the United States. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Pre-Sales Technical Leadership</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Partner directly with the Head of Sales on technical discovery, deal strategy, and solution design across Enterprise and Commercial opportunities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Lead technical conversations with ML/AI platform teams, safety/alignment teams, and data leaders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own technical validation processes including architecture design, POCs, pilots, and security/technical evaluations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Translate ambiguous customer requirements into clear, executable solution architectures.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Solution Design &amp; Architecture</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Design end-to-end solutions that integrate mpathic’s platform, APIs, and services into customer AI/ML workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Advise customers on how to implement evaluation pipelines, human feedback loops, red teaming workflows, and annotation systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Architect integrations across APIs, data pipelines, and customer infrastructure.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Create reference architectures and reusable patterns for common customer use cases.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Hands-On Deal Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Build lightweight prototypes, scripts, or integrations to unblock deals when needed (e.g., API integrations, dashboard definitions, data flows).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customize demos and technical materials to reflect real customer environments and use cases.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support technical objections, security reviews, and procurement processes with confidence.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">0→1 Function Building</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Define the Solutions Architect role at mpathic, including engagement model, tooling, and success metrics.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Develop repeatable playbooks for discovery, technical validation, and solution design.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Create scalable assets such as demo environments, architecture diagrams, and integration templates.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Partner with Sales, Product, and Engineering to ensure tight alignment across the customer lifecycle.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Market Insight &amp; Cross-Functional Impact</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Act as the voice of the customer to Product and Engineering, shaping roadmap and prioritization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain deep knowledge of the AI ecosystem, particularly AI safety, evaluation, RLHF, and human-in-the-loop workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help refine positioning and messaging based on real customer interactions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Represent mpathic.ai in technical discussions with customers and at industry events.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Candidates must reside in the United States and be currently authorized to work in the United States on a full-time basis.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required Experience</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">7+ years of experience in Solutions Architecture, Sales Engineering, or similar customer-facing technical roles.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience as a first or early Solutions Architect at a startup, with a track record of building from zero-to-one.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong experience supporting enterprise SaaS sales, particularly API-first or platform products.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven success working with ML/AI platform teams, data organizations, or developer-focused buyers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience driving complex, technical, multi-stakeholder sales cycles.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with AI safety, evaluation, RLHF, red teaming, or human-in-the-loop data workflows.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Technical Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of APIs, system integrations, and modern SaaS architectures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfort working with data pipelines, analytics layers (e.g., tools like cube.dev), and ML/AI workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to build lightweight prototypes, integrations, or technical assets to support deals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with cloud environments and deploying or integrating technical solutions.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Skills &amp; Attributes</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customer-facing technical leader who enjoys being in the deal and influencing outcomes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong translator between technical teams and business stakeholders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfort operating in ambiguity and building structure from scratch.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High ownership mindset with a bias toward action.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Deep curiosity about AI safety, alignment, and high-quality human data systems.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Success Metrics</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Improved win rates and deal velocity through strong technical partnership with Sales.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Successful technical validation of enterprise opportunities (POCs, pilots, integrations).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High-quality solution designs that lead to successful customer adoption and expansion.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Repeatable technical playbooks for pre-sales and solution architecture.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong trust and credibility with customer technical stakeholders.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Why Join mpathic.ai?</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Shape the future of AI safety and human-centered model alignment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work directly with leading AI builders, enterprise innovators, and safety teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Define and build the Solutions Architecture function from the ground up.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Join a mission-driven team focused on enabling safer, more emotionally intelligent AI systems.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Compensation and Benefits</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Competitive base salary with uncapped earnings potential</span></li>\n<li><span style=\"font-size: 12pt\">Equity</span></li>\n<li><span style=\"font-size: 12pt\">Company-funded health, dental, and vision insurance</span></li>\n<li><span style=\"font-size: 12pt\">401k with 4% company match</span></li>\n<li><span style=\"font-size: 12pt\">Well-being programs</span></li>\n<li><span style=\"font-size: 12pt\">Flexible paid time off</span></li>\n<li><span style=\"font-size: 12pt\">Mission-driven work solving AI Safety challenges</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">IMPORTANT – How to Apply</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We can only accept and review applications via our direct official recruiting portal: https://mpathic2.bamboohr.com/careers, due to the abundance of 3rd party apps and automated agents. Only applications submitted directly by the applicant through our portal will be considered.</span></p>",
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