Service Advisor - Heavy

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    "requisitionDescription": "<div><div><div><div><div><p data-pasted=\"true\">Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician&rsquo;s time, invoicing work orders, and communicating quotes, job status and scheduling. &nbsp;</p><p>The position is exempt and is expected to follow a standard work schedule of 7:00 a.m. to 4:30 p.m.</p><p>We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!<br><br><br>Responsibilities:</p><ul type=\"disc\"><li>Assigns jobs and work areas to Service Technicians according to their skills and knowledge.&nbsp;</li><li>Seeks customer feedback proactively, anticipates problems, and responds promptly.&nbsp;</li><li>Assists the Service Manager in quoting, estimating, and delivering CVA&rsquo;s (service contracts) for upcoming jobs coming into the service department.&nbsp;</li><li>Responds and follows up to employee issues and concerns.&nbsp;</li><li>Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.&nbsp;</li><li>Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager&#39;s role in their absence).&nbsp;</li><li>Advises the Service Manager of all customer complaints.&nbsp;</li><li>Assists the team in the implementation of Contamination Control Guidelines.&nbsp;</li><li>Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.&nbsp;</li><li>Exhibits technical and product knowledge on all equipment sold within the dealership&rsquo;s area of responsibility.&nbsp;</li><li>Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.&nbsp;</li><li>Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.&nbsp;</li><li>Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.&nbsp;</li><li>Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts.&nbsp;</li><li>Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.&nbsp;</li><li>Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.</li><li>Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.</li><li>Communicates with and coaches employees on assignments, providing technical expertise as needed.</li><li>Works within and promotes the vision, mission, and values of BMC.</li><li>Performs other duties as assigned.</li></ul><p>Qualifications:</p><ul type=\"disc\"><li>A High school and/or technical school education or equivalent combination of experience, training, and/or education required.</li><li>Previous Heavy Equipment experience is preferred.</li><li>Strong customer service skills&nbsp;</li><li><span data-teams=\"true\" data-pasted=\"true\">Strong proficiency in efficiently navigating <span style=\"font-size: inherit;\">computer and business applications</span></span></li><li>Solid understanding of construction equipment, systems, and service requirements</li><li>Excellent oral and written communication skills&nbsp;</li><li>Strong time management skills with the ability to effectively multitask in a fast-paced service environment<br><br></li></ul><p>As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:&nbsp;</p><ul><li>10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution</li><li>Health Insurance &ndash; 3 plan options</li><li>Health Savings Account &ndash; Employer contribution up to $1,300/year&nbsp;</li><li>Dependent Care Flex Spending Account</li><li>Dental Insurance &ndash; 2 plan options&nbsp;</li><li>Vision Insurance</li><li>Basic Life/AD&amp;D and Supplemental Life Insurance</li><li>Employer-paid Short-Term Disability Coverage &ndash; 60% of base pay/salary</li><li>Long-Term Disability Coverage&nbsp;</li><li>Maternity / Paternity Benefits</li><li>Holidays</li><li>Paid Time Off (PTO)</li><li>401(K) Plan</li><li>Employee Assistance Program (EAP) &ndash; including Health Coaching&nbsp;</li><li>SmartDollar &ndash; employer-paid financial planning program&nbsp;</li><li>Legal Shield/ID Shield products&nbsp;</li><li>Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization<br>&nbsp;&nbsp;</li></ul><p>EOE/Vet/Disability</p><p>#LI-Onsite</p></div></div></div></div></div>\n",
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