Home › Companies › Epgr Fa Us6 Oraclecloud Com CX 1002 › Dual Rate Front Desk Clerk Level 1 (Full-Time; Varied Shift)
Dual Rate Front Desk Clerk Level 1 (Full-Time; Varied Shift)
Epgr Fa Us6 Oraclecloud Com CX 1002 · Cherokee, NC, United States; Harrah's Cherokee Casino Resort · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Title | Dual Rate Front Desk Clerk Level 1 (Full-Time; Varied Shift) |
| Normalized title | - |
| Department / team | Dual Rate Employee |
| Location | Cherokee, NC, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-18 / 2026-06-16 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Epgr Fa Us6 Oraclecloud Com CX 1002. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cherokee. | Open |
| Department jobs | Active postings in Dual Rate Employee. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Source | 8239c4b8-707a-457a-bbda-93e4568e798a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Dual Rate Front Desk Clerk
DIVISION: Hotel
DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk
GRADE: H9/15-Non-Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Supervisor, Front Desk; Shift Manager, Sunrise Hotel
SUPERVISES: NA
JOB SUMMARY:
Efficiently check-in/out guests. Supervise the operation of the Hotel Front Office to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Assist in monitoring and controlling daily revenues and expenses.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—FRONT DESK CLERK—LEVEL 1:
Perform guest registration and room assignments, accommodating special requests whenever possible
Pre-register block reservations
Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies
Anticipate and provide for VIP guest needs in advance of request
Learn and anticipate guest preferences and provide personalized service
Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests
Dispatch internal calls for Team Members and guests
Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner
Process group sales guests
Familiar with and execute the billing for multiple group types
Comp guest charges using reward credits
Request PCW comps from the host team when applicable
Responsible for a bank and the fast and accurate billing of guest charges
Proactive with incidents and issues, ensuring resolution with Team Members and guests
Review guest complaints
Resolve and recover guest complaints to their satisfaction
Informed about all property and brand events, initiatives, products, and services
Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability
“Suggest” products, services, and experiences to our guests
Troubleshoot all in-room movie/phone/billing problems
Cancel room reservations according to established procedures for Cherokee & Valley River properties
Display spotlight behaviors and Harrah’s Service Cycle training in every interaction
Maintain high standards of courtesy, hospitality, friendliness, and professionalism
Adhere to front desk metrics, including average check-in time and check-ins per hour
Balance drawer bank daily
Perform other tasks as assigned by the supervisor or manager
Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 2:
Must perform all duties and responsibilities of a Level 1 Front Desk Agent Assist with pre-keying groups and room tours Pre-key and check-in motorcoach buses and junket tours Sponsor and train new Team Members Stock and inventory kiosk supplies Troubleshoot, diagnose, and repair kiosk errors Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory Assist our very best guests by providing incredible guest service in our VIP welcome area Keep the VIP welcome area stocked and cleaned
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 3:
Must perform all duties and responsibilities of a Level 1 & 2 Front Desk Agent
Assist with special projects as requested
Participate in scheduled meetings as requested
Provide feedback to management as needed
Expedite various reports based on given time parameters and accuracy
Constantly monitor staff performance in all phases of service and job functions
Expedite lines and encourage the use of the ECIO kiosks
Provide follow-up phone calls to guest inquiries
Provide timely assistance to the front desk agents regarding guest disputes and issues
Assign stations to manage wait time effectively
Proactive with incidents and problems, ensuring resolution with Team Members and guests
Review guest complaints
Resolve and recover guest complaints to their satisfaction
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 4:
Must perform all duties and responsibilities of Levels 1, 2 & 3
Must be able to work the sunrise shift as their primary shift
Must be able to complete the Night Audit Checklist and all the technical components associated
Must be able to complete the nightly Flash Report
Must have knowledge of Office Products: Outlook, Word, and Excel
Must be able to work independently with little to no supervision
Must be able to walk a guest to an off-site property if needed due to an overbook status
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—SUPERVISOR:
Provide extraordinary levels of guest service for Front Office Services
Knowledge of every Front Office Position and is prepared to answer any Team Member’s questions concerning their job
Coordinate job activities with Housekeeping and Casino Marketing to oversee timely guest check-in/out, ensuring 100% guest satisfaction
Assign and oversee the duties of the guest service agents
Create a weekly schedule
Facilitate guest check-in and checkout in satellite areas away from the main front desk, such as Self-Check-In, VIP Welcome, and Concierge
Coordinate VIP arrivals, ensuring all arrangements have been made prior to arrival
Resolve guest problems/complaints in an effective, friendly, courteous, and professional manner to ensure guest satisfaction
Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Maintain knowledge of the hotel, community, and special events to provide guests with needed information accurately
Process discrepancy reports, rate variations, and credit reports
Coordinate package coupons with the marketing department
Supervise the day-to-day activities of the Front Desk
Ensure all Front Desk Clerks meet service standards
Troubleshoot all in-room movie/phone/billing problems
Cancel room reservation according to established procedures
Maintain supplies and inventory
Perform other tasks as assigned by the supervisor or manager
Adhere to regulatory, company, and department policies/procedures in an ethical manner
Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS:
A high school diploma or GED is required
An associate's degree from an accredited educational institution or related field is preferred One year of experience in a Front Desk is preferred
Must demonstrate the following essential knowledge and skills:
Must be able to lead and motivate others effectively
Ability to remain alert throughout the shift and remain calm during emergencies
Excellent interpersonal skills
Excellent oral and written communication skills
Strong interpersonal skills
Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Documented teamwork behaviors and attitudes
Self-starter; must work without close supervision
Ability to handle multiple priorities in a fast-paced environment
* Knowledge of LMS and Kronos
* Knowledge of Harrah's employment policies
*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist, and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to work in a small, shared office space
Must be able to lift up to 25 pounds and carry 5 pounds
Must be able to be on feet for an 8-hour shift
Must be physically mobile with reasonable accommodations
Must be able to operate in mentally and physically stressful situations
Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25
Full job record
| Job ID | 2f91a00f9fd2067ae3f0734c88b07700a5699821 |
| Org ID | 0b92de8c-251e-4ddb-9e08-b1c3ad03ae6b |
| Source ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Board ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Provider | oracle_hcm |
| Provider Job Key | 7023 |
| Title | Dual Rate Front Desk Clerk Level 1 (Full-Time; Varied Shift) |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Cherokee, NC, United States; Harrah's Cherokee Casino Resort |
| Department | Dual Rate Employee |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Cherokee |
| Salary Raw | Description Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Dual Rate Front Desk Clerk DIVISION: Hotel DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk GRADE: H9/15-Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Front Desk; Shift Manager, Sunrise Hotel SUPERVISES: NA JOB SUMMARY: Efficiently check-in/out guests. Supervise the operation of the Hotel Front Office to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Assist in monitoring and controlling daily revenues and expenses. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—FRONT DESK CLERK—LEVEL 1: Perform guest registration and room assignments, accommodating special requests whenever possible Pre-register block reservations Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies Anticipate and provide for VIP guest needs in advance of request Learn and anticipate guest preferences and provide personalized service Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests Dispatch internal calls for Team Members and guests Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner Process group sales guests Familiar with and execute the billing for multiple group types Comp guest charges using reward credits Request PCW comps from the host team when applicable Responsible for a bank and the fast and accurate billing of guest charges Proactive with incidents and issues, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction Informed about all property and brand events, initiatives, products, and services Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability “Suggest” products, services, and experiences to our guests Troubleshoot all in-room movie/phone/billing problems Cancel room reservations according to established procedures for Cherokee & Valley River properties Display spotlight behaviors and Harrah’s Service Cycle training in every interaction Maintain high standards of courtesy, hospitality, friendliness, and professionalism Adhere to front desk metrics, including average check-in time and check-ins per hour Balance drawer bank daily Perform other tasks as assigned by the supervisor or manager Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 2: Must perform all duties and responsibilities of a Level 1 Front Desk Agent Assist with pre-keying groups and room tours Pre-key and check-in motorcoach buses and junket tours Sponsor and train new Team Members Stock and inventory kiosk supplies Troubleshoot, diagnose, and repair kiosk errors Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory Assist our very best guests by providing incredible guest service in our VIP welcome area Keep the VIP welcome area stocked and cleaned JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 3: Must perform all duties and responsibilities of a Level 1 & 2 Front Desk Agent Assist with special projects as requested Participate in scheduled meetings as requested Provide feedback to management as needed Expedite various reports based on given time parameters and accuracy Constantly monitor staff performance in all phases of service and job functions Expedite lines and encourage the use of the ECIO kiosks Provide follow-up phone calls to guest inquiries Provide timely assistance to the front desk agents regarding guest disputes and issues Assign stations to manage wait time effectively Proactive with incidents and problems, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 4: Must perform all duties and responsibilities of Levels 1, 2 & 3 Must be able to work the sunrise shift as their primary shift Must be able to complete the Night Audit Checklist and all the technical components associated Must be able to complete the nightly Flash Report Must have knowledge of Office Products: Outlook, Word, and Excel Must be able to work independently with little to no supervision Must be able to walk a guest to an off-site property if needed due to an overbook status JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—SUPERVISOR: Provide extraordinary levels of guest service for Front Office Services Knowledge of every Front Office Position and is prepared to answer any Team Member’s questions concerning their job Coordinate job activities with Housekeeping and Casino Marketing to oversee timely guest check-in/out, ensuring 100% guest satisfaction Assign and oversee the duties of the guest service agents Create a weekly schedule Facilitate guest check-in and checkout in satellite areas away from the main front desk, such as Self-Check-In, VIP Welcome, and Concierge Coordinate VIP arrivals, ensuring all arrangements have been made prior to arrival Resolve guest problems/complaints in an effective, friendly, courteous, and professional manner to ensure guest satisfaction Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary Maintain knowledge of the hotel, community, and special events to provide guests with needed information accurately Process discrepancy reports, rate variations, and credit reports Coordinate package coupons with the marketing department Supervise the day-to-day activities of the Front Desk Ensure all Front Desk Clerks meet service standards Troubleshoot all in-room movie/phone/billing problems Cancel room reservation according to established procedures Maintain supplies and inventory Perform other tasks as assigned by the supervisor or manager Adhere to regulatory, company, and department policies/procedures in an ethical manner Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: A high school diploma or GED is required An associate's degree from an accredited educational institution or related field is preferred One year of experience in a Front Desk is preferred Must demonstrate the following essential knowledge and skills: Must be able to lead and motivate others effectively Ability to remain alert throughout the shift and remain calm during emergencies Excellent interpersonal skills Excellent oral and written communication skills Strong interpersonal skills Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Documented teamwork behaviors and attitudes Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment * Knowledge of LMS and Kronos * Knowledge of Harrah's employment policies *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist, and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to work in a small, shared office space Must be able to lift up to 25 pounds and carry 5 pounds Must be able to be on feet for an 8-hour shift Must be physically mobile with reasonable accommodations Must be able to operate in mentally and physically stressful situations Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7023 |
| Apply URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7023 |
| First Seen At | 2026-06-06 11:09:28Z |
| Last Seen At | 2026-06-16 10:48:27Z |
| Last Checked At | 2026-06-18 11:31:59Z |
| Last Changed At | 2026-06-18 11:31:59Z |
| Inactive At | 2026-06-18 11:31:59Z |
| Source Posted At | 2026-06-04 17:10:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epgr.fa.us6.oraclecloud.com|CX_1002/date=2026-06-16/2026-06-16T10-48-20-836Z-a9054b3f07a21cbc191e27e038b268acb572d47b4d1fe41ad4bf99a49ae86459.json |
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"ExternalDescriptionStr": "<p class=\"DefaultText\"><i><strong>Harrah’s Cherokee Casino Resort Position Description</strong></i></p><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>POSITION TITLE: </strong>Dual Rate Front Desk Clerk</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>DIVISION: </strong>Hotel</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>DEPARTMENT: </strong>Hotel Front Office, Hotel Tower IV Front Desk</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>GRADE: </strong>H9/15-Non-Exempt</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>BADGE TYPE/COLOR: </strong>Key--Blue</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>REPORTS TO: </strong>Supervisor, Front Desk; Shift Manager, Sunrise Hotel</span></p><p class=\"DefaultText\" style=\"margin-left: 2in; text-indent: -2in;\"><span style=\"font-size: 10pt;\"><strong>SUPERVISES: </strong>NA</span></p><p class=\"DefaultText\" style=\"margin-left: 1.5in; text-indent: 0.5in;\"><span style=\"font-size: 10pt;\"> </span></p><p class=\"DefaultText\" style=\"margin-left: 2in; text-indent: -2in;\"><span style=\"font-size: 10pt;\"><strong>JOB SUMMARY: </strong></span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Efficiently check-in/out guests. Supervise the operation of the Hotel Front Office to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Assist in monitoring and controlling daily revenues and expenses. </span></p><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—FRONT DESK CLERK—LEVEL 1:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Perform guest registration and room assignments, accommodating special requests whenever possible</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Pre-register block reservations</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Anticipate and provide for VIP guest needs in advance of request </p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Learn and anticipate guest preferences and provide personalized service</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Dispatch internal calls for Team Members and guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Process group sales guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Familiar with and execute the billing for multiple group types</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Comp guest charges using reward credits</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Request PCW comps from the host team when applicable</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for a bank and the fast and accurate billing of guest charges</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Proactive with incidents and issues, ensuring resolution with Team Members and guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Review guest complaints</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Resolve and recover guest complaints to their satisfaction </span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Informed about all property and brand events, initiatives, products, and services</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">“Suggest” products, services, and experiences to our guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Troubleshoot all in-room movie/phone/billing problems</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Cancel room reservations according to established procedures for Cherokee & Valley River properties</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Display spotlight behaviors and Harrah’s Service Cycle training in every interaction</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Maintain high standards of courtesy, hospitality, friendliness, and professionalism</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Adhere to front desk metrics, including average check-in time and check-ins per hour</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Balance drawer bank daily</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Perform other tasks as assigned by the supervisor or manager</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Adhere to regulatory, departmental, and company policies/procedures in an ethical manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><a name=\"_Hlk180744415\">Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values </a></p></li></ul><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 2:</strong></span></p><ul style=\"padding-left: 24px;\"><li>Must perform all duties and responsibilities of a Level 1 Front Desk Agent </li><li>Assist with pre-keying groups and room tours</li><li>Pre-key and check-in motorcoach buses and junket tours</li><li>Sponsor and train new Team Members</li><li>Stock and inventory kiosk supplies</li><li>Troubleshoot, diagnose, and repair kiosk errors</li><li>Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP</li><li>Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory</li><li><span style=\"color: black;\">Assist our very best guests by providing incredible guest service in our VIP welcome area</span></li><li><span style=\"color: black;\">Keep the VIP welcome area stocked and cleaned</span></li></ul><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 3:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p>Must perform all duties and responsibilities of a Level 1 & 2 Front Desk Agent </p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Assist with special projects as requested</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Participate in scheduled meetings as requested</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Provide feedback to management as needed</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Expedite various reports based on given time parameters and accuracy</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Constantly monitor staff performance in all phases of service and job functions</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Expedite lines and encourage the use of the ECIO kiosks</span></span></p></li><li><p><span style=\"color: black;\">Provide follow-up phone calls to guest inquiries</span></p></li><li><p><span style=\"color: black;\">Provide timely assistance to the front desk agents regarding guest disputes and issues</span></p></li><li><p><span style=\"color: black;\">Assign stations to manage wait time effectively</span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Proactive with incidents and problems, ensuring resolution with Team Members and guests</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Review guest complaints</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Resolve and recover guest complaints to their satisfaction</span></span></p><p class=\"DefaultText\"> </p></li></ul><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 4:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p>Must perform all duties and responsibilities of Levels 1, 2 & 3</p></li><li><p>Must be able to work the sunrise shift as their primary shift</p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Must be able to complete the Night Audit Checklist and all the technical components associated</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Must be able to complete the nightly Flash Report</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Must have knowledge of Office Products: Outlook, Word, and Excel</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Must be able to work independently with little to no supervision</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Must be able to walk a guest to an off-site property if needed due to an overbook status</span></span></p></li></ul><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—SUPERVISOR:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Provide extraordinary levels of guest service for Front Office Services</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Knowledge of every Front Office Position and is prepared to answer any Team Member’s questions concerning their job</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Coordinate job activities with Housekeeping and Casino Marketing to oversee timely guest check-in/out, ensuring 100% guest satisfaction</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Assign and oversee the duties of the guest service agents</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Create a weekly schedule </span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Facilitate guest check-in and checkout in satellite areas away from the main front desk, such as Self-Check-In, VIP Welcome, and Concierge</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Coordinate VIP arrivals, ensuring all arrangements have been made prior to arrival</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Resolve guest problems/complaints in an effective, friendly, courteous, and professional manner to ensure guest satisfaction</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Maintain knowledge of the hotel, community, and special events to provide guests with needed information accurately</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Process discrepancy reports, rate variations, and credit reports </span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Coordinate package coupons with the marketing department</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Supervise the day-to-day activities of the Front Desk</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ensure all Front Desk Clerks meet service standards</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Troubleshoot all in-room movie/phone/billing problems</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Cancel room reservation according to established procedures</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Maintain supplies and inventory</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Perform other tasks as assigned by the supervisor or manager</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Adhere to regulatory, company, and department policies/procedures in an ethical manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values </p></li></ul><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>MINIMUM QUALIFICATIONS:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">A high school diploma or GED is required </span></p></li><li>An associate's degree from an accredited educational institution or related field is preferred</li><li><p>One year of experience in a Front Desk is preferred</p></li></ul><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>Must demonstrate the following essential knowledge and skills:</strong></span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to lead and motivate others effectively</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ability to remain alert throughout the shift and remain calm during emergencies</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Excellent interpersonal skills</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Excellent oral and written communication skills</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Strong interpersonal skills </span></p></li><li><p>Proficient in the use of <span class=\"ilad\">Windows-based</span> office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook</p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Documented teamwork behaviors and attitudes</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Self-starter; must work without close supervision</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ability to handle multiple priorities in a fast-paced environment</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>*</strong>Knowledge of LMS and Kronos</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>*</strong>Knowledge of Harrah's employment policies</span></p></li></ol><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"> *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire</span></p><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:</strong></span></p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to stoop, bend, reach, kneel, twist, and grip items</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to respond to visual and aural cues</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to read, write, speak, and understand English</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to work in a small, shared office space </span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to lift up to 25 pounds and carry 5 pounds</span></p></li><li><p class=\"DefaultText\"><a name=\"_Hlk181088570\"><span style=\"font-size: 10pt;\">Must be able to be on feet for an 8-hour shift</span></a></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be physically mobile with reasonable accommodations</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to operate in mentally and physically stressful situations</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</span></p></li></ol><p class=\"DefaultText\"> </p><p class=\"DefaultText\"> </p><p class=\"DefaultText\"><span style=\"font-size: 8pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25</span></p>",
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