Skagway Rafting Assistant Manager

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    "location": {
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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Hike &amp; Float Rafting Assistant Manager</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">TIMEFRAME</span>: March/April - October 2026</p>\n<p><span style=\"font-weight: bold\">QUALIFICATIONS</span>: Valid Real ID, <span style=\"font-size: 15px\">Wilderness First Responder (Required - available to receive on site), </span><span style=\"font-size: 15px\">CPR/First Aid (Required), Swift Water Rescue (Required - available to receive on site)</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 12pt\">The Assistant Manager plays a key role in supporting the day-to-day operations of the Hike &amp; Float program, working closely with the Skagway Rafting Manager to ensure everything runs smoothly. In addition to leadership and guiding responsibilities, the Assistant Manager shares various administrative tasks with the manager. These include creating the daily schedule, approving timesheets, coordinating and participating in raft and gear maintenance, and handling disciplinary matters as needed.</span></p>\n<p><span style=\"font-size: 12pt\">While this is a general overview, the position encompasses a wide range of duties and requires flexibility, leadership, and strong organizational skills.</span></p>\n<p><span style=\"font-size: 12pt\">The Hike &amp; Float Assistant Manager reports directly to the Hike &amp; Float Manager.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">REQUIREMENTS</span> </span></p>\n<ul>\n<li><span style=\"font-size: 15px\"><span>2+ years guiding, rafting </span><span>preferred</span><span>. </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Prior management experience is helpful.</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Prior leadership and tourism experience </span><span>is </span><span>helpful</span><span>. </span><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be able to </span><span>lift up</span><span> to </span><span>8</span><span>0 pounds repeatedly throughout each day</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be able to carry loads over uneven ground</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must </span><span>possess</span> <span>a strong</span><span> work ethic</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be punctual</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be organized</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must have </span><span>a great</span><span>, positive attitude</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be comfortable speaking to large groups of people</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be willing to work 40+ hours a week throughout the entire season.</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must currently </span><span>have or </span><span>be willing to obtain </span><span>Wilderness First Responder and Swift Water Rescue certification</span><span>s.</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Must be willing</span><span> and able to </span><span>acquire</span> <span>a Skagway</span><span> chauffer’s permit once onsite</span><span>.</span><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 15px\"> </span><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">SITE RELATED JOB DUTIES</span> </span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Help to run a safe, </span><span>efficient</span><span> and high-quality program</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Split office duties with the <span><span style=\"font-size: 12pt\">Rafting </span></span></span><span>Manager</span><span>.  </span><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Provide input for <span style=\"font-size: 12pt\">Rafting </span></span><span>M</span><span>anager’s weekly reports to Skagway office</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Be positive and outgoing when dealing with guides and guests</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Responsible for ensuring that all guides follow the policies and procedures outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct team management</span><span>.</span><span>  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Immediately address any performance or safety issues with guides as they occur and report to the site manager</span><span>.  </span><span>  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Ensure that the </span><span>program</span><span> is ready and up to </span><span>operating </span><span>standards for</span> <span>the start of</span><span> the season</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Ensure that all guides are portraying a professional image to guests and provide top level customer service</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>In the case of an emergency, coordinate guides to ensure that procedures are accurately followed, and that communication is constant, paperwork is correctly filled out and collected</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Ensure all emergency response equipment is correctly stationed, complete, and up to date</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Relay </span><span>the</span> <span>performance and progress of all guides</span><span> to the <span style=\"font-size: 12pt\">Rafting</span> Manager</span><span>.</span><span>  </span><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Assist</span><span> with providing continu</span><span>al</span><span> training opportunities for guides throughout the season</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Attend weekly meetings as requested</span><span>.  </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Taking inventory of gear and regularly </span><span>maintaining</span><span> the programs gear.</span><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Together with the <span style=\"font-size: 12pt\">Rafting</span></span><span> Manager</span><span>, coordinate </span><span>breakdown of the program at the end of the season. </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Other duties as dictated by daily needs</span><span>.</span></span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">OFFICE RELATED JOB DUTIES (please note that many of these are shared responsibilities):</span> </span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Assist in scheduling and leading program and guide meetings/evaluations. </span></li>\n<li><span style=\"font-size: 15px\">Weekly meeting with <span style=\"font-size: 12pt\"><span>Rafting</span></span> Manager, Operations and/or Skagway Program Manager. </span></li>\n<li><span style=\"font-size: 15px\">Time sheets and payroll – assist with employee timecard verifications. </span></li>\n<li><span style=\"font-size: 15px\">Monitor guide hours/overtime for balanced scheduling. </span></li>\n<li><span style=\"font-size: 15px\">Assist in organizing guide appreciation events: dinners and activities, etc. </span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\">The above is a list of general responsibilities and is not comprehensive.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">WORKLOAD</span> </span></p>\n<ul>\n<li><span style=\"font-size: 15px\">40+ hours a week – may be more or less depending on time of season </span></li>\n<li><span style=\"font-size: 15px\">40% site management </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\">30% guide development/ administration </span></li>\n<li><span style=\"font-size: 15px\">30% field time/active guiding </span></li>\n<li><span style=\"font-size: 15px\">Division of hours will vary throughout the season based on program needs (start-up, break-down, training, etc.). </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">ADDITIONAL JOB RESPONSIBILITIES</span></p>\n<p><span>Employees may be called on to share driving responsibilities with other programs and guide different variations of the Hike &amp; Float Tour. We offer a Hike &amp; Float Scenic drive which is the normal four-hour tour with an added drive up the Klondike Highway into Canada afterwards. We also run a Scenic River Float tour which is just the float portion of the tour, no hiking involved. You may also be required to assist in other office duties not listed. </span><span> </span></p>\n<p><br></p>\n<p><strong>PROFESSIONALISM</strong></p>\n<p><span>All employees represent the company, whether at the docks, on tour, or off the clock. AMG/CG expects everyone to conduct themselves professionally and exemplify the behavior associated with our quality guide service. Given our small Alaskan community, any inappropriate behavior can quickly damage your reputation and reflect negatively on the company.</span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">LIVING SPACE AND RENT STRUCTURE  </span></p>\n<p><span>Employee </span><span>housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect other and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team. </span><span> </span></p>\n<p><span>Additional Notes</span><span> </span><span> </span></p>\n<ul>\n<li>Managers and Assistant Managers do not pay rent.</li>\n<li><span>Pets - No pets are allowed within company housing.</span></li>\n</ul>\n<p><br></p>\n<p><strong>TRAVEL AND LOGISTICS</strong></p>\n<p><span style=\"font-size: 15px\">Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps. </span><span style=\"font-size: 15px\"> </span></p>",
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