Community Experience Coordinator - Washington Park or Riverside Park

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    "description": "<p><span style=\"color: rgb(0, 128, 128); font-size: 12pt; font-weight: bold\">Community Experience Coordinator</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\"><br>Want to know what the UEC is all about? Check out our </span><a href=\"https://www.urbanecologycenter.org/about/mission-vision-values\" target=\"_blank\" rel=\"noopener noreferrer\">mission, vision, and values</a><span style=\"color: rgb(34, 34, 34)\">. Or, visit our </span><a href=\"https://www.instagram.com/urbanecologycenter?utm_source=ig_web_button_share_sheet&amp;igsh=ZDNlZDc0MzIxNw==\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a><span style=\"color: rgb(34, 34, 34)\"> to see us find fun and share it!</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Compensation: </span>This position starts at $<span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif\">42,685 - $47,600</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-weight: bold\">Benefits:</span><br><span style=\"color: rgb(29, 28, 29)\">Our full-time employees receive 24 PTO days annually </span><span style=\"color: rgb(29, 28, 29); font-style: italic\">(29+ following Year 1 of employment)</span><span style=\"color: rgb(29, 28, 29)\"> plus 7 paid organizational holidays, medical/dental/vision insurance with above-average employer premium contributions, a 3% match on our 403(b) retirement plan, program registration and facility rental discounts, plus a strong commitment to work/life balance and great organizational culture. Additional benefits will be outlined in the hiring process.</span><br><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Home branch of Riverside Park or Washington Park (your interest will be indicated in an application question below)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Position Summary<br></span></p>\n<p><span style=\"font-size: 12pt\">As the Community Experience Coordinator, you provide the initial on-site connection between the Urban Ecology Center and community members visiting the branch and our green spaces. Guided by our niche in urban foundational nature-based educational experiences and ecological revitalization, this position focuses on a connection to space, staff, and each other.  You will provide exceptional customer service to all visitors; as the primary intake coordinator, you will implement all messaging priorities and support visitors in connecting to the UEC.  You will be the communications expert in all UEC programming, including private and public programs, development opportunities, volunteer opportunities, and facility rentals and events offerings. You will also support internal communications as it pertains to the on-site community experience, tracking and data management, and program registration.  In addition, the coordinator will ensure that all public spaces are clean and resourced/stocked to meet the goals of the on-site experience.  T<span style=\"font-weight: bold\">his is a NEW opportunity at the Urban Ecology Center, building on our team's great work to engage people in our mission at each of our branches.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">PRIMARY RESPONSIBILITIES</span><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\">Onsite Community Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Intake</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Warmly welcome and connect with all visitors </span></li>\n<li><span style=\"font-size: 12pt\">Communicate, connect, and orient visitors with experiences and opportunities in the branch and park</span></li>\n<li><span style=\"font-size: 12pt\">Support visitors in deepening their experience and relationship with the UEC to identify opportunities to engage and inspire repeat visits. </span></li>\n<li><span style=\"font-size: 12pt\">Answer questions, assist with wayfinding, and provide access to resources through strong in-person, written, and over-the-phone communication.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor and respond to the UEC branch phone and email inbox<br></span><br></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Communication &amp; Messaging</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Serve as the primary point of contact during open hours for visitor-related situations </span></li>\n<li><span style=\"font-size: 12pt\">Ensure current marketing materials are visible and available for visitors </span></li>\n<li><span style=\"font-size: 12pt\">Update and align daily communication and messaging based on department and organization goals and priorities </span></li>\n<li><span style=\"font-size: 12pt\">Evaluate and communicate public feedback, questions, and needs with internal teams</span></li>\n<li><span style=\"font-size: 12pt\">Provides safety and emergency communications relevant to the community experience to ensure visitor safety in the building and park.</span></li>\n<li><span style=\"font-size: 12pt\">Assists in the creation of wayfinding materials based on visitor feedback </span></li>\n<li><span style=\"font-size: 12pt\">Has deep knowledge of the neighborhood and community to connect visitors with local resources and organization<br><br></span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Administrative </span>\n<ul>\n<li><span style=\"font-size: 12pt\">Coordinate, record, and analyze visitation data and trends </span></li>\n<li><span style=\"font-size: 12pt\">Assist visitors in program registration and sign-in process </span></li>\n<li><span style=\"font-size: 12pt\">Order supplies for the branch CE team and operations, which includes hospitality, reception supplies, and community resources </span></li>\n<li><span style=\"font-size: 12pt\">Coordinate building opening and closing procedures  </span></li>\n<li><span style=\"font-size: 12pt\">Support safety coverage during open public hours</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate internally to ensure public spaces and resources are available, clean, and well-maintained</span></li>\n<li><span style=\"font-size: 12pt\">Identify and delegate ongoing or special projects to Community Experience Assistant(s) and volunteers  </span></li>\n<li><span style=\"font-size: 12pt\">Support projects identified by the Community Experience Manager related to public space visitor experience </span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">TEAM AND SUPERVISION</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">As a member of the Community Experience team, you will be supervised by the Community Experience Manager.</span></li>\n<li><span style=\"font-size: 12pt\">Though all of our teams work together in some capacity, you will most frequently collaborate with the Community Experience team across all three branches, the Community Programs team, and the Facilities team.</span></li>\n<li><span style=\"font-size: 12pt\">In this role, you may support many organizational circles and committees, including Employee Engagement, Equity, Dignity, and Justice, Safety, or other related initiatives.</span></li>\n<li><span style=\"font-size: 12pt\">All UEC team members should expect interaction with volunteers, members, and youth participants.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ORGANIZATIONAL SUPPORT</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">All team members of the Urban Ecology Center work a minimum of 1-2 weekend or evening events each year. Our events are a great way to engage with our communities and see our mission in action; examples include Urban Candlelight Hike and Autumn Celebration. Some roles may have increased responsibility for event leadership.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">KNOWLEDGE, SKILLS, AND ABILITIES</span><br></p>\n<p><span style=\"font-size: 12pt\">Skills and Abilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Collaborates: </span>You </span><span style=\"font-size: 12pt\">build partnerships and work collaboratively with others to meet shared objectives.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Communicates effectively</span>: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Reliability/action-oriented: </span>Deliver on commitments and act with a clear sense of ownership.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Interpersonal savvy: </span>Relate openly and comfortably with diverse groups of people while</span><br><span style=\"font-size: 12pt\">recognizing the value that different perspectives and cultures bring to an organization.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Adaptability</span>: You recognize individual control of self and actions; you rebound from setbacks and adversity.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Addresses conflict: </span>You courageously address conflict by caring personally and challenging directly (radical candor).</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Growth mindset: </span> You demonstrate a commitment to ongoing learning and professional development and are willing to incorporate feedback into the ways you approach work.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Values differences: </span>You recognize the value that different perspectives and cultures bring to an organization. </span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(32, 33, 36); font-weight: bold\">Organizational savvy:</span><span style=\"color: rgb(32, 33, 36)\"> maneuvering comfortably through complex policy, process, and people-related organizational dynamics; is sensitive to how people and organizations function. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Relationship Stewardship (Individuals/Community):</span> the ability to build, maintain, and nurture positive and productive relationships with others; taking responsibility for connections and fostering them to achieve shared results and mutual benefit. </span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(32, 33, 36); font-weight: bold\">Data Management</span><span style=\"color: rgb(32, 33, 36)\">: Ensures accurate and consistent tracking, organization, and analysis of program and constituent data; maintains systems in a way that enhances organizational insight and usability.</span></span></li>\n<li><span style=\"font-size: 12pt\">You can demonstrate strong cultural competency and commitment to equity, dignity, and justice.</span></li>\n<li><span style=\"font-size: 12pt\">You have an affinity for the Urban Ecology Center's mission, vision, and values.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Experience, Education, and Certifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">3 years of professional work experience is required; nonprofit experience is recommended.</span></li>\n<li><span style=\"font-size: 12pt\">An associate’s degree or equivalent education experience is highly preferred;  relevant work experience is a great alternative. </span></li>\n<li><span style=\"font-size: 12pt\">Experience utilizing the Google platform, fundraising/CRM software, and graphic design/communication platforms such as Canva or S’more is recommended.</span></li>\n<li><span style=\"font-size: 12pt\">First Aid/CPR Certification is required (UEC will provide training as needed).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">WORKING CONDITIONS, LOCATIONS, AND OTHER REQUIREMENTS</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Schedule: This is a full-time, non-exempt role working a standard 40-hour week from Tuesday to Saturday, with occasional alternating Saturdays/Mondays. The schedule will reflect the center's open hours, which may fluctuate seasonally.</span></li>\n<li><span style=\"font-size: 12pt\">Condition &amp; Location: Works from the branch front desk to greet all visitors during open hours.  Branch lobbies are lively and engaging.  Open desk spaces are available during non-public hours.</span></li>\n<li><span style=\"font-size: 12pt\">Physical Requirements: Sitting for prolonged periods, typing on a computer keyboard, lifting objects of 25 pounds or less</span></li>\n<li><span style=\"font-size: 12pt\">Equipment Used: Computer equipment, CRM/fundraising software, Google software.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The Urban Ecology Center is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.</span></p>\n<p><br></p>",
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