Technical Support Engineer (Cloud / Linux)

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    "datePosted": "2026-04-29",
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    "description": "<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Technical Support Engineer (Cloud / Linux)</span></span></p>\n<p>📍 Tokyo, Japan (Remote / Hybrid)</p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgba(0, 0, 0, 0.9); font-size: 10pt\"><span style=\"font-size: 12pt\">Virtuozzo is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity.</span> </span></span></p>\n<p><span style=\"font-size: 12pt\">We are looking for an<span> </span><span style=\"font-weight: bold\">entry to mid-level Technical Support Engineer</span> to join our team in Japan. This role is ideal for candidates who want to build a career in<span> </span><span style=\"font-weight: bold\">IT, cloud technologies, and Linux systems in an international company</span>. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities:</span><br>• Provide technical support (L1/L2) to customers in Japan as well as globally<br>• Coordinate, troubleshoot, and resolve reported customer issues in collaboration with<br>customer technical teams and internal teams<br>• Perform analysis and evaluation of technical performance and reliability of products,<br>systems, and services based on customer requests<br>• Adhere to defined standards and quality measures, ensuring customer satisfaction and<br>managing communication in line with SLAs<br>• Maintain internal and external knowledge bases covering company products and<br>troubleshooting procedures<br><br></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Requirements:</span><br>• Japanese (Native or Effective Operational Proficiency)<br>• English (Upper-Intermediate level or higher)<br>• Strong communication and interpersonal skills<br>• Ability to remain calm and focused under pressure<br>• Strong motivation to grow as an IT professional, with a focus on advanced Linux<br>knowledge<br>• General understanding of OS architecture and Linux configuration<br>• Experience with operating system installation, configuration, upgrades, and<br>maintenance (Linux)<br>• Experience with networking and network services configuration<br>• Hands-on experience with troubleshooting and monitoring tools (considered a strong<br>advantage)<br>• Red Hat or LPI certifications (considered a strong advantage)</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">職務内容：<br>・日本およびグローバルの顧客に対するテクニカルサポート（L1/L2）の提供<br>・顧客の技術チームおよび社内チームと連携し、報告された問題の調整・トラブルシュー<br>ティング・解決を実施<br>・顧客からの要望に基づき、製品・システム・サービスの技術的パフォーマンスおよび信<br>頼性の分析・評価を実施<br>・定義された基準および品質指標に従い、顧客満足度を確保しつつ、SLA に準拠したコ<br>ミュニケーションを管理<br>・社内外向けのナレッジベース（製品情報およびトラブルシューティング手順）を維持・<br>更新<br>応募要件：<br>・日本語（ネイティブまたは業務上十分なレベル）<br>・英語（中級以上）<br>・高いコミュニケーション能力および対人スキル<br>・プレッシャー下でも冷静かつ集中して対応できる能力<br>・IT プロフェッショナルとして成長する強い意欲（特に高度な Linux 知識の習得）<br>・OS アーキテクチャおよび Linux 設定に関する基本的な理解<br>・OS（Linux）のインストール、設定、アップグレード、運用保守の経験<br>・ネットワークおよびネットワークサービス設定の経験<br>・トラブルシューティングおよび監視ツールの実務経験（あれば尚可）<br>・Red Hat または LPI 認定資格（あれば尚可）<br>・情報通信系の新卒や第二新卒も大歓迎</span></p>\n<p><br><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></p>\n<ul>\n<li>Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)</li>\n<li>Remote/hybrid work environment<br></li>\n<li>Health insurance and standard benefits</li>\n<li>Professional development support</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Who This Role Is For</span></span></p>\n<ul>\n<li>Candidates starting or early in their IT career</li>\n<li>Individuals motivated to grow into<span> </span><span style=\"font-weight: bold\">Linux and cloud specialists</span></li>\n<li>People who enjoy problem-solving and helping customers<br></li>\n<li>Please make sure you send a resume written in English, so our team can read it fully</li>\n</ul>",
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