Training & Development Manager - USA/LATAM Market

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    "region": "FL",
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  "detail": {
    "url": "https://scenicglobal.applytojob.com/apply/jobs/details/ps1wcdvphO?&",
    "heading": "Training & Development Manager - USA/LATAM Market",
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    "description_html": "<br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Calibri, sans-serif;\">Scenic</span></strong> started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.<br><br><b>TRAINING & DEVELOPMENT MANAGER – US/LATAM MARKET</b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Training & Development Manager is responsible for designing, developing, coordinating, and delivering training programs that support employee performance, service excellence, and business objectives across the US and LATAM organization. This role serves as the primary training resource for Reservations as well as supports learning and development initiatives across Sales, Marketing and Public Relations.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Working closely with department Team Leaders, subject matter experts, and the Training & Development Specialist, the Training & Development Manager identifies knowledge gaps, develops learning solutions, and delivers engaging training programs that improve employee effectiveness, sales performance, customer experience, and operational consistency while also providing training on new product developments (new ships, new destinations, new programming).</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Training & Development Manager will lead new hire onboarding, product launches, systems training, leadership development initiatives, and ongoing professional development programs while supporting quality assurance efforts through trend analysis, coaching recommendations, and performance improvement initiatives.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Essential Functions for this role: </b></span></span></span><ul><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Design, develop, and deliver training programs across the US organization.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitate new hire onboarding and ongoing employee development programs.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create and maintain training materials, job aids, reference guides, and learning resources.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the lead trainer for new products, systems, processes, and company initiatives.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Deliver instructor-led, virtual, and one-on-one training sessions for employees across multiple departments.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Partner with leaders and subject matter experts to identify training needs and develop effective learning solutions.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Measure training effectiveness through assessments, quality results, performance metrics, and participant feedback.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Analyze quality assurance trends and performance data to identify coaching and development opportunities.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Support coaching, performance improvement initiatives, and continuous learning across the organization.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate training records, reporting, and completion tracking.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Support organizational change initiatives through effective communication, training, and employee engagement.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Build positive working relationships with employees and leaders across departments.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Adhere to company policies, procedures, and workforce expectations.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Achieve established training, development, and performance objectives that support organizational success.</span></span></span></span></li></ul><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This job description is not designed to cover all of the comprehensive duties and responsibilities of the Training & Development Manager role.   Duties and responsibilities may change at any time with limited notice.<br> </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About YOU</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>Your skill set will include:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Positive, can-do attitude</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Reliable, self-motivated, and able to work independently</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for developing people and helping others succeed</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal, written, presentation, and interpersonal communication skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong facilitation, coaching, and relationship-building abilities</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Highly organized with strong time management and prioritization skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Exceptional problem-solving skills, accuracy, and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities in a fast-paced and evolving environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Quick learner with a desire to continuously improve and adapt to change</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Team-oriented, collaborative, and results-driven</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer skills, including Microsoft Office and learning technologies</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to analyze performance trends and identify development opportunities</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for delivering exceptional employee and customer experiences</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to work effectively with employees and leaders at all levels of the organization</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience creating and delivering training materials, presentations, and learning programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the travel, hospitality, cruise, or luxury service industry preferred</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>It is Desirable for You to Have:</i></span></span></span><br> <ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous experience in Training, Learning & Development, Quality Assurance, Coaching, or Contact Center Operations</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience facilitating instructor-led and virtual training programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience developing training content, job aids, and learning resources</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the Cruise Industry, Travel Industry, Hospitality Industry, or Luxury Service environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience supporting cross-functional training initiatives and organizational change programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Willingness to travel periodically to support training initiatives, meetings, conferences, and business needs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer and multi-system navigation skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with an ocean-cruising company; luxury travel experience preferred</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with Sabre flight software a plus</span></span></span></span><br> </li></ul><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Our Contact Center is open 7 days a week.   9:00am to 8:00pm EST Monday through Friday and Saturdays & Sundays (10:00am-6:00pm EST)</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  </span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Work Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.  </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Office location: </b>  4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. is an Equal Opportunity Employer.</span></span></span><br> ",
    "description_text": "Scenic started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.\n TRAINING & DEVELOPMENT MANAGER – US/LATAM MARKET\n The Training & Development Manager is responsible for designing, developing, coordinating, and delivering training programs that support employee performance, service excellence, and business objectives across the US and LATAM organization. This role serves as the primary training resource for Reservations as well as supports learning and development initiatives across Sales, Marketing and Public Relations.\n Working closely with department Team Leaders, subject matter experts, and the Training & Development Specialist, the Training & Development Manager identifies knowledge gaps, develops learning solutions, and delivers engaging training programs that improve employee effectiveness, sales performance, customer experience, and operational consistency while also providing training on new product developments (new ships, new destinations, new programming).\n The Training & Development Manager will lead new hire onboarding, product launches, systems training, leadership development initiatives, and ongoing professional development programs while supporting quality assurance efforts through trend analysis, coaching recommendations, and performance improvement initiatives.\n Essential Functions for this role: Design, develop, and deliver training programs across the US organization.\n Facilitate new hire onboarding and ongoing employee development programs.\n Create and maintain training materials, job aids, reference guides, and learning resources.\n Serve as the lead trainer for new products, systems, processes, and company initiatives.\n Deliver instructor-led, virtual, and one-on-one training sessions for employees across multiple departments.\n Partner with leaders and subject matter experts to identify training needs and develop effective learning solutions.\n Measure training effectiveness through assessments, quality results, performance metrics, and participant feedback.\n Analyze quality assurance trends and performance data to identify coaching and development opportunities.\n Support coaching, performance improvement initiatives, and continuous learning across the organization.\n Maintain accurate training records, reporting, and completion tracking.\n Support organizational change initiatives through effective communication, training, and employee engagement.\n Build positive working relationships with employees and leaders across departments.\n Adhere to company policies, procedures, and workforce expectations.\n Achieve established training, development, and performance objectives that support organizational success.\n This job description is not designed to cover all of the comprehensive duties and responsibilities of the Training & Development Manager role.   Duties and responsibilities may change at any time with limited notice.\n About YOU\n Your skill set will include: Positive, can-do attitude\n Reliable, self-motivated, and able to work independently\n Passion for developing people and helping others succeed\n Excellent verbal, written, presentation, and interpersonal communication skills\n Strong facilitation, coaching, and relationship-building abilities\n Highly organized with strong time management and prioritization skills\n Exceptional problem-solving skills, accuracy, and attention to detail\n Ability to manage multiple priorities in a fast-paced and evolving environment\n Quick learner with a desire to continuously improve and adapt to change\n Team-oriented, collaborative, and results-driven\n Strong computer skills, including Microsoft Office and learning technologies\n Ability to analyze performance trends and identify development opportunities\n Passion for delivering exceptional employee and customer experiences\n Ability to work effectively with employees and leaders at all levels of the organization\n Experience creating and delivering training materials, presentations, and learning programs\n Experience in the travel, hospitality, cruise, or luxury service industry preferred\n It is Desirable for You to Have:\n  Previous experience in Training, Learning & Development, Quality Assurance, Coaching, or Contact Center Operations\n Experience facilitating instructor-led and virtual training programs\n Experience developing training content, job aids, and learning resources\n Experience in the Cruise Industry, Travel Industry, Hospitality Industry, or Luxury Service environment\n Experience supporting cross-functional training initiatives and organizational change programs\n Willingness to travel periodically to support training initiatives, meetings, conferences, and business needs\n Strong computer and multi-system navigation skills\n Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail\n Experience with an ocean-cruising company; luxury travel experience preferred\n Experience with Sabre flight software a plus\n Our Contact Center is open 7 days a week.   9:00am to 8:00pm EST Monday through Friday and Saturdays & Sundays (10:00am-6:00pm EST)\n Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.\n Work Environment:\n This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.\n Office location:   4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021\n Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.\n Scenic Tours USA, Inc. is an Equal Opportunity Employer.",
    "jsonld_jobposting": {
      "url": "https://scenicglobal.applytojob.com/apply/ps1wcdvphO/Training-Development-Manager-USALATAM-Market",
      "@type": "JobPosting",
      "title": "Training & Development Manager - USA/LATAM Market",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-23",
      "description": "<br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Calibri, sans-serif;\">Scenic</span></strong> started as a small Australian coach tour company in 1986. It has since grown into a global travel leader, offering river cruises, ocean cruises, and tours to destinations worldwide. With a fleet of luxury vessels and a commitment to exceptional experiences, Scenic continues to redefine the travel industry.<br><br><b>TRAINING & DEVELOPMENT MANAGER – US/LATAM MARKET</b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Training & Development Manager is responsible for designing, developing, coordinating, and delivering training programs that support employee performance, service excellence, and business objectives across the US and LATAM organization. This role serves as the primary training resource for Reservations as well as supports learning and development initiatives across Sales, Marketing and Public Relations.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Working closely with department Team Leaders, subject matter experts, and the Training & Development Specialist, the Training & Development Manager identifies knowledge gaps, develops learning solutions, and delivers engaging training programs that improve employee effectiveness, sales performance, customer experience, and operational consistency while also providing training on new product developments (new ships, new destinations, new programming).</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Training & Development Manager will lead new hire onboarding, product launches, systems training, leadership development initiatives, and ongoing professional development programs while supporting quality assurance efforts through trend analysis, coaching recommendations, and performance improvement initiatives.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Essential Functions for this role: </b></span></span></span><ul><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Design, develop, and deliver training programs across the US organization.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitate new hire onboarding and ongoing employee development programs.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create and maintain training materials, job aids, reference guides, and learning resources.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the lead trainer for new products, systems, processes, and company initiatives.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Deliver instructor-led, virtual, and one-on-one training sessions for employees across multiple departments.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Partner with leaders and subject matter experts to identify training needs and develop effective learning solutions.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Measure training effectiveness through assessments, quality results, performance metrics, and participant feedback.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Analyze quality assurance trends and performance data to identify coaching and development opportunities.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Support coaching, performance improvement initiatives, and continuous learning across the organization.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate training records, reporting, and completion tracking.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Support organizational change initiatives through effective communication, training, and employee engagement.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Build positive working relationships with employees and leaders across departments.</span></span></span></span></li><li class=\"isselectedend\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Adhere to company policies, procedures, and workforce expectations.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Achieve established training, development, and performance objectives that support organizational success.</span></span></span></span></li></ul><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This job description is not designed to cover all of the comprehensive duties and responsibilities of the Training & Development Manager role.   Duties and responsibilities may change at any time with limited notice.<br> </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About YOU</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>Your skill set will include:</i></span></span></span><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Positive, can-do attitude</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Reliable, self-motivated, and able to work independently</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for developing people and helping others succeed</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal, written, presentation, and interpersonal communication skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong facilitation, coaching, and relationship-building abilities</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Highly organized with strong time management and prioritization skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Exceptional problem-solving skills, accuracy, and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities in a fast-paced and evolving environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Quick learner with a desire to continuously improve and adapt to change</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Team-oriented, collaborative, and results-driven</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer skills, including Microsoft Office and learning technologies</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to analyze performance trends and identify development opportunities</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Passion for delivering exceptional employee and customer experiences</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to work effectively with employees and leaders at all levels of the organization</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience creating and delivering training materials, presentations, and learning programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the travel, hospitality, cruise, or luxury service industry preferred</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><i>It is Desirable for You to Have:</i></span></span></span><br> <ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Previous experience in Training, Learning & Development, Quality Assurance, Coaching, or Contact Center Operations</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience facilitating instructor-led and virtual training programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience developing training content, job aids, and learning resources</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience in the Cruise Industry, Travel Industry, Hospitality Industry, or Luxury Service environment</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience supporting cross-functional training initiatives and organizational change programs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Willingness to travel periodically to support training initiatives, meetings, conferences, and business needs</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Strong computer and multi-system navigation skills</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Ability to manage multiple priorities while maintaining exceptional guest experience and attention to detail</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with an ocean-cruising company; luxury travel experience preferred</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\">Experience with Sabre flight software a plus</span></span></span></span><br> </li></ul><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Our Contact Center is open 7 days a week.   9:00am to 8:00pm EST Monday through Friday and Saturdays & Sundays (10:00am-6:00pm EST)</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Please note:  This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  </span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Work Environment:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">This is a HYBRID schedule so shifts Monday through Thursday are in the office; Friday through Sunday are remote workdays.  Home-based office environment must be quiet with no outside noise or interruptions.  </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Office location: </b>  4000 Hollywood Blvd.  Suite 625-S   Hollywood, FL 33021</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. offers very attractive compensation package including a competitive salary and rich benefits package including Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.</span></span></span><br><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours USA, Inc. is an Equal Opportunity Employer.</span></span></span><br> ",
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