TxDMV - Credentialing Specialist (Statewide)

SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Classification: (0173) License & Permit Specialist III Telework may be available based on TxDMV operational needs. The selected candidate must live within a 1-hour commuting distance to a TxDMV Regional Service Center. See locations here . GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Performs Complex (journey-level) credentialing work in support of the Texas Department of Motor Carrier Division (MCD) Credentialing Section. Work involves receiving and reviewing Credentialing applications, ensuring compliance with applicable state statutes, rules, regulations, policies and procedures; communicating with external and internal customers; and approving and issuing credentials. May train others in areas of responsibility related to the issuance of Motor Carrier Credentials. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Receives and reviews Intra Operating Authority and Unified Carrier Registration applications, re-registrations, renewals and necessary supporting documentation. Inputs Credentialing applications, payments, and required technical data to issue credentials in the Motor Carrier Credentialing System (MCCS) and National Unified Carrier Credentialing System (UCR). Maintains records associated with Credentials, applications and fee payments. Assembles, examines and approves documents necessary for the issuance of credentials. Provides administrative and technical assistance related to the issuance of credentials and the use of MCCS and UCR to the agency staff, government and elected officials. Answers questions, provides training in the use of MCCS and UCR and the issuance of credentials and related laws, rules, policies and procedures. Provides interpretations and clear explanations of laws, rules, policies and procedures relating to credentials and the use of MCCS and UCR to internal and external customers. Works with external agencies including Federal, State and local transportation agencies and State and local law enforcement agencies to provide for the proper issuance of credentials. Approves or denies credential applications based on laws, rules, policies and procedures. Works with applicants to correct deficiencies in applications with the goal of satisfying all existing credentialing requirements. Provides or conducts efforts including group or one on one training to internal and external customers related to the issuance of credentials and the use of MCCS and UCR. An essential function of this job is the ability to participate and be engaged during the assigned course schedule and to successfully complete the required training. Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Employees are required to report to the office as directed. Performs other job-related duties as assigned KNOWLEDGE, SKILLS, ABILITIES Working Knowledge of: Applicable laws, rules and regulations Help desk environments Proficient skill in: Use of proper business telephone etiquette, internal communications, teamwork strategies, and maintaining a professional image in the workplace Researching and gathering information Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved. Evaluating and interpreting complex information. Maintaining effective working relationships with internal and external customers. The use of standard office equipment. Ability to: Handle multiple simultaneous assignments with competing priorities. Other Attributes: Shows initiative and action beyond what is required to improve products or services; is self- starting and completes assignments independently in a timely manner without constant supervision. Accommodates change and is open to and supportive of innovative ideas, new technologies and change initiatives that help provide safe, effective and efficient work processes. Collaborates and cooperates with others and builds effective working relationship with internal and external stakeholders to accomplish organizational goals. ADDITIONAL INFORMATION Job offer and continuation of employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. MILITARY EMPLOYMENT PREFERENCE If selected for the position the following must be provided for proof of veterans’ preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612. SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Classification: (0173) License & Permit Specialist III Telework may be available based on TxDMV operational needs. The selected candidate must live within a 1-hour commuting distance to a TxDMV Regional Service Center. See locations here . GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Performs Complex (journey-level) credentialing work in support of the Texas Department of Motor Carrier Division (MCD) Credentialing Section. Work involves receiving and reviewing Credentialing applications, ensuring compliance with applicable state statutes, rules, regulations, policies and procedures; communicating with external and internal customers; and approving and issuing credentials. May train others in areas of responsibility related to the issuance of Motor Carrier Credentials. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Receives and reviews Intra Operating Authority and Unified Carrier Registration applications, re-registrations, renewals and necessary supporting documentation. Inputs Credentialing applications, payments, and required technical data to issue credentials in the Motor Carrier Credentialing System (MCCS) and National Unified Carrier Credentialing System (UCR). Maintains records associated with Credentials, applications and fee payments. Assembles, examines and approves documents necessary for the issuance of credentials. Provides administrative and technical assistance related to the issuance of credentials and the use of MCCS and UCR to the agency staff, government and elected officials. Answers questions, provides training in the use of MCCS and UCR and the issuance of credentials and related laws, rules, policies and procedures. Provides interpretations and clear explanations of laws, rules, policies and procedures relating to credentials and the use of MCCS and UCR to internal and external customers. Works with external agencies including Federal, State and local transportation agencies and State and local law enforcement agencies to provide for the proper issuance of credentials. Approves or denies credential applications based on laws, rules, policies and procedures. Works with applicants to correct deficiencies in applications with the goal of satisfying all existing credentialing requirements. Provides or conducts efforts including group or one on one training to internal and external customers related to the issuance of credentials and the use of MCCS and UCR. An essential function of this job is the ability to participate and be engaged during the assigned course schedule and to successfully complete the required training. Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Employees are required to report to the office as directed. Performs other job-related duties as assigned KNOWLEDGE, SKILLS, ABILITIES Working Knowledge of: Applicable laws, rules and regulations Help desk environments Proficient skill in: Use of proper business telephone etiquette, internal communications, teamwork strategies, and maintaining a professional image in the workplace Researching and gathering information Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved. Evaluating and interpreting complex information. Maintaining effective working relationships with internal and external customers. The use of standard office equipment. Ability to: Handle multiple simultaneous assignments with competing priorities. Other Attributes: Shows initiative and action beyond what is required to improve products or services; is self- starting and completes assignments independently in a timely manner without constant supervision. Accommodates change and is open to and supportive of innovative ideas, new technologies and change initiatives that help provide safe, effective and efficient work processes. Collaborates and cooperates with others and builds effective working relationship with internal and external stakeholders to accomplish organizational goals. ADDITIONAL INFORMATION Job offer and continuation of employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. MILITARY EMPLOYMENT PREFERENCE If selected for the position the following must be provided for proof of veterans’ preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612. MINIMUM REQUIREMENTS Education Graduation from an accredited two-year college. Experience and education may be substituted for one another. Experience Two (2) years%27 experience in customer service, permitting, or work related to the issuance of credentials for Motor Carriers. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. ADDITIONAL INFORMATION TRAVEL May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offer and continuation of employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. MILITARY EMPLOYMENT PREFERENCE If selected for the position the following must be provided for proof of veterans’ preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612. MINIMUM REQUIREMENTS Education Graduation from an accredited two-year college. Experience and education may be substituted for one another. Experience Two (2) years%27 experience in customer service, permitting, or work related to the issuance of credentials for Motor Carriers. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. ADDITIONAL INFORMATION TRAVEL May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . Job offer and continuation of employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. MILITARY EMPLOYMENT PREFERENCE If selected for the position the following must be provided for proof of veterans’ preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.

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