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Home › Companies › 028bb7ba Aac2 46c6 Bf40 1457bde83a31 19000101 000001 › Senior Customer Service Representative

Senior Customer Service Representative

028bb7ba Aac2 46c6 Bf40 1457bde83a31 19000101 000001 · Philadelphia, PA, US, Philadelphia, PA; New Britain, PA, US, New Britain, PA · Active · $22–$25 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company028bb7ba Aac2 46c6 Bf40 1457bde83a31 19000101 000001
TitleSenior Customer Service Representative
Normalized title-
Department / team-
LocationPhiladelphia, PA, United States
Work model-
Employment typeFull Time
Salary$22–$25 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 028bb7ba Aac2 46c6 Bf40 1457bde83a31 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Philadelphia.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company028bb7ba Aac2 46c6 Bf40 1457bde83a31 19000101 000001
Source1e8201d3-3a68-4273-aeb1-9dd9de3af069
ATS providerADP Workforce Now Recruiting

Description

WHO ARE WE : BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Senior Customer Service Representative plays a key leadership and mentorship role within the Customer Service team. This individual is a subject matter expert in all aspects of customer service operations and serves as a resource for Customer Service Representatives (CSRs) and Account Managers in addressing complex inquiries and resolving escalated issues. The Senior CSR leads training sessions, mentors new team members, and ensures adherence to best practices while fostering a culture of safety and excellence. This role actively contributes to process improvements, supports knowledge sharing, and helps drive efficiencies in service delivery. In addition to performing all standard CSR duties, the Senior CSR takes initiative to identify trends, propose solutions, and support continuous improvement across the department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Resource for Customer Service Representatives and Account Managers when in-depth knowledge or extensive research is necessary. Subject matter expert on daily customer service duties and responsibilities. Lead and facilitate training sessions when necessary for new CSRs. Attend limited space trainings as the appointed department representative and disseminate the knowledge to the team. Mentor and support Customer Service Representative and new employees while exhibiting best practice models. Monitor OS Ticket with ability to correctly transfer tickets to other departments and/or assign within a department. Proactively examine ordering trends and looks for opportunities to gain margin through utilizing an alternative source or better buying practices. Suggest opportunities for enhancements in current practice or software. Brings forward any issues that arise with having identified (or given best effort to do so) root cause and recommendations for corrective actions. Perform all duties of a Customer Service Representative QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligence and detail oriented. Ability to manage multitasks, prioritize urgent scenarios and meet daily deadlines. Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES : No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 3 years previous experience in customer service at BlackHawk required. Experience in cutting tools, abrasives and MRO areas required. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS : None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _ 50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection. OTHER INFORMATION: BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment. BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) – Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to win money or prizes Tuition Reimbursement – after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

Full job record

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Org ID61a17377-8500-47f9-8e05-fb13a9b88da7
Source ID1e8201d3-3a68-4273-aeb1-9dd9de3af069
Board ID1e8201d3-3a68-4273-aeb1-9dd9de3af069
Provideradp_workforcenow
Provider Job Key550124
TitleSenior Customer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextPhiladelphia, PA, US, Philadelphia, PA; New Britain, PA, US, New Britain, PA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionPA
CityPhiladelphia
Salary Raw22.00 To 25.00 (USD) Annually
Salary Min22
Salary Max25
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=028bb7ba-aac2-46c6-bf40-1457bde83a31&ccId=19000101_000001&lang=en_US&type=JS&jobId=550124&jwId=9200949264297_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=028bb7ba-aac2-46c6-bf40-1457bde83a31&ccId=19000101_000001&lang=en_US&type=JS&jobId=550124&jwId=9200949264297_1
First Seen At2026-05-31 18:24:12Z
Last Seen At2026-06-06 19:37:28Z
Last Checked At2026-06-06 19:37:28Z
Last Changed At2026-06-06 19:37:28Z
Inactive At—
Source Posted At2026-05-04 13:59:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=028bb7ba-aac2-46c6-bf40-1457bde83a31|19000101_000001/date=2026-06-06/2026-06-06T19-37-26-299Z-850f00294261696adcce9a98825304d9b518d542a5857a18114bb65705cff9fc.json
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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-size: 16px;\">WHO ARE WE</span></strong><span style=\"font-size: 16px;\">: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 16px;\"><strong>We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.</strong></span></p><div>&nbsp;<div class=\"fr-view\"><p><br><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">SUMMARY: </span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">The Senior Customer Service Representative plays a key leadership and mentorship role within the Customer Service team. This individual is a subject matter expert in all aspects of customer service operations and serves as a resource for Customer Service Representatives (CSRs) and Account Managers in addressing complex inquiries and resolving escalated issues. The Senior CSR leads training sessions, mentors new team members, and ensures adherence to best practices while fostering a culture of safety and excellence. This role actively contributes to process improvements, supports knowledge sharing, and helps drive efficiencies in service delivery. In addition to performing all standard CSR duties, the Senior CSR takes initiative to identify trends, propose solutions, and support continuous improvement across the department.<br>&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Responsible for promoting culture of safety</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Resource for Customer Service Representatives and Account Managers when in-depth knowledge or extensive research is necessary.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Subject matter expert on daily customer service duties and responsibilities.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Lead and facilitate training sessions when necessary for new CSRs.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Attend limited space trainings as the appointed department representative and disseminate the knowledge to the team.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Mentor and support Customer Service Representative and new employees while exhibiting best practice models.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Monitor OS Ticket with ability to correctly transfer tickets to other departments and/or assign within a department.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Proactively examine ordering trends and looks for opportunities to gain margin through utilizing an alternative source or better buying practices.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Suggest opportunities for enhancements in current practice or software. Brings forward any issues that arise with having identified (or given best effort to do so) root cause and recommendations for corrective actions.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Perform all duties of a Customer Service Representative</li></ul><p style=\"margin-left:.25in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>QUALIFICATIONS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Excellent written and verbal communications skills utilizing phone, email and instant message.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Excellent critical thinking skills to analyze and solve problems.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Diligence and detail oriented.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Ability to manage multitasks, prioritize urgent scenarios and meet daily deadlines.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Experience in industrial field, B2B sales and/customer service.</li></ul><p style=\"margin-left:.5in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>SUPERVISORY RESPONSIBILITIES</strong>:</span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">No direct supervisory responsibility.&nbsp;</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>EDUCATION and/or EXPERIENCE:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">High school diploma or equivalent required.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Minimum 3 years previous experience in customer service at BlackHawk required.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Experience in cutting tools, abrasives and MRO areas required.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Experience with Microsoft office suite required.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong>:</span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">None required</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>WORK ENVIRONMENT:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Employee frequently lifts and/or moves up to _<u>50_</u> pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>PPE REQUIRED:&nbsp;</strong></span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>OTHER INFORMATION:</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>BENEFITS:</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Health Insurance BCBS of OK HDHP</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">HSA with Employer match (must meet criteria)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Dental and Vision Insurance</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">401K Plan and Company Match</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">FSA (Full FSA, Limited FSA, and Dependent FSA)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Company paid Long Term and Short-Term Disability</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Company paid basic Life Insurance and AD&amp;D/</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Supplemental life and AD&amp;D/Dependent life</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ancillary Critical Illness Insurance (Wellness Rider Included)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ancillary Accident Insurance (Wellness Rider Included)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Ancillary Hospital Indemnity</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Employee Assistance Program (EAP) &ndash; Includes concierge services and travel assistance.</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Paid Time Off</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Holiday Paid Time Off</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Gym Reimbursement</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Quarterly Wellness challenge with a chance to win money or prizes</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 14px;\">Tuition Reimbursement &ndash; after 1 year of employment</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>*BlackHawk Industrial is an Equal Opportunity Employer</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.</span></strong></p></div></div></div></div></div>\n",
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          "stringValue": "22.00 To 25.00 (USD) Annually"
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    "requisitionTitle": "Senior Customer Service Representative",
    "clientRequisitionID": "2438",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "nameCode": {
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
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}
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