Dental Front Desk Representative

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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong><em>PRIMARY FUNCTIONS:</em></strong> Under the supervision of the Dental Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintaining records and accounts.&nbsp;Promoting&nbsp;Neighborhood Health&nbsp;services by consulting, gathering information, and evaluating patient needs.</p><p>&nbsp;</p><p>Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.</p><p>&nbsp;</p><p><strong>DUTIES/ RESPONSIBILITIES:&nbsp;</strong>(<strong><em>Essential Functions:</em></strong><em>&nbsp;Duties and responsibilities noted with bullets are considered to be the essential functions of the job).</em></p><ul><li>Greets patients, families, and visitors in a courteous, friendly, and professional manner.</li><li>Effectively utilizes the Electronic Medical Record (EMR) to register&nbsp;new patients&nbsp;and updates existing patient demographics by collecting detailed patient information including personal and financial information.</li><li>Verifies patient eligibility and or insurance coverage prior to the visit.</li><li>Verifies method of payment for service (Medicaid, Medicare, private insurance, etc.); Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.</li><li>Informs patient of their outstanding balance noted in the EMR, collect said balance, and issue receipts when payment are collected.</li><li>Exercises utmost diplomacy and tact to provide excellent customer service for patients; problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.</li><li>Call and remind patient of his/her appointment; inform patient of any outstanding balance and remind patient that dental appointments are prepaid.</li><li>Work closely with&nbsp;Dentist and Dental Assistants&nbsp;to ensure smooth patient flow and cut down on waiting time.</li><li>Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.</li><li>Attends scheduled staff meeting and other meetings as needed.</li><li>Adheres to Neighborhood Health Policies and Procedure.&nbsp;</li><li>HIPAA compliance.</li></ul><p>&nbsp;</p><p><strong>Dental Specific Duties:</strong></p><ul><li>Verify patient&rsquo;s file in the Dental program is current with EMR and verify that correct billing type is assigned.</li><li>Complete New Patient check-in: have patient complete health history form, new patient registration, scan into dental record and alert patient&rsquo;s account as to type of dental chart is assigned.</li><li>Manage routing slip for start and end of day reporting verifying completed treatment with Electronic Dental record.</li><li>Verify that dental claims are completed correctly before HL7 checkout procedures.</li><li>Keep records of and follow up on dental referrals for patients who need specialized treatment.</li><li>Complete reports monthly reports for Ryan White program.</li></ul><p>&nbsp;</p><p><strong>OTHER DUTIES:</strong></p><ul><li>Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.</li><li>May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.</li><li>Must be able to rotate between different locations.</li><li>Able to work on the weekend or evening hours if needed.</li><li>Able to work under minimal supervision.</li><li>Employee&nbsp;will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.</li><li>Other duties as assigned.&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:</strong></p><ul><li>High school graduate/GED with a minimum of 2 years&rsquo; experience in the medical field answering phones, setting appointments and handling patients questions and/or complaints.</li><li>Ability to relate to patients, through familiarity with medical terminology and triage procedure.</li><li>Demonstrated ability to build and maintain good customer rapport.</li><li>Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.</li><li>Experience with information technology, electronic health records, medical records &amp; dental records, culturally diverse populations and care of underserved populations.</li><li>&nbsp;Knowledge of local health care environment. &nbsp;</li><li>Ability to speak read and write in English or Spanish preferred.</li></ul><p>&nbsp;</p></div></div></div></div></div></div></div>\n",
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