After Sales Technical Support Advisor

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  "list_job": {
    "id": "842",
    "isRemote": null,
    "location": {
      "city": "Toronto",
      "state": "Ontario"
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    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M1L2P3",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-18",
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    "description": "<p>Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.<br>As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.<br>The Technical Support and Field Service Specialist role is key to delivering expert technical support and resolving equipment issues for local customers. You will provide cost-effective solutions, conduct impactful training seminars, collaborate with internal teams to drive product and process improvements, and ensure smooth commissioning of Armstrong equipment at project sites.</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Key Accountabilities:</span></span><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Support</span><br>•    Provide excellent technical support in an office-based environment or, at times, on-site for local customers.<br>•    Assist customers with problematic equipment and offer cost-effective solutions.<br>•    Respond to customer technical inquiries and provide support online or on-site.<br>•    Conduct on-site training seminars for regional representatives and customers.<br>•    Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Coordination &amp; Process Improvement</span><br>•    Perform additional departmental assignments as required.<br>•    Collaborate with internal teams and vendors to enhance products and processes.<br>•    Initiate corrective action, Root cause and Field service reports when necessary.<br>•    Implement recommendations to improve methods and reduce cycle times.</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">What We’re Looking For</span></span></p>\n<p><br>To thrive in this role, you should bring:<br><span style=\"font-weight: bold\">Education &amp; Experience</span><br>•    University degree in electrical or building controls/automation with a minimum of 3 years’ experience in the related field. Alternatively, an HVAC diploma/degree or five (5) years of HVAC/Controls industry experience will be considered.<br>•    At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.<br>•    Experience in technical support and/or customer service. Public speaking and training experience are assets.<br><br></p>\n<p><span style=\"font-weight: bold\">Technical Skills</span><br>•    Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.<br>•    Familiarity with building automation communication protocols such as BACnet and Modbus is required.<br>•    Experience with Tridium Niagara and wireless networking is a definite asset.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Soft Skills</span><br>•    Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.<br>•    Creative problem-solving skills and ability to conduct root cause analysis.<br>•    Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.<br>•    Strong team-oriented leadership skills with a proactive, action-driven approach.<br>•    Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.<br>•    Excellent communication skills with the ability to engage in open and authentic discussions in all situations.<br></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://armstrongfluidtechnology.bamboohr.com/careers/842",
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