Customer Service Representative II (County Clerk)

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    "ExternalDescriptionStr": "<div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>Position Summary</strong></span></p><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">Works under general supervision to perform specialized clerical work involved in organizing,&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">analyzing, processing, and&nbsp;maintaining&nbsp;operating, financial, statistical, and other specialized reports and records&nbsp;pertaining to&nbsp;departmental functions.&nbsp;</span><br>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">Pay Grade:&nbsp;43&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">Salary Commensurate with Experience and Education&nbsp;</span></p><p style=\"margin: 0px; padding: 0px;\"><br>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>Minimum Qualifications</strong>&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\">&nbsp;</p><ul><li><span style=\"margin: 0px; padding: 0px;\">Four (4) years of experience in&nbsp;appropriate clerical, bookkeeping, data processing, or&nbsp;statistical work;&nbsp;AND&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">High school diploma or&nbsp;possess&nbsp;a GED; OR&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Three (3) years&nbsp;of experience in&nbsp;appropriate clerical, bookkeeping, data processing, or&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">statistical work; and one (1) year of college study (30 semester hours or 36 quarters).&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.&nbsp;</span><br>&nbsp;</li></ul></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>Duties and Responsibilities</strong>&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\">&nbsp;</p><ul><li><span style=\"margin: 0px; padding: 0px;\">Provides customer service by issuing and processing transactions related to motor vehicle&nbsp;applications, registrations, business tax and licenses, certificates, permits, and other&nbsp;such&nbsp;functions.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Registers and distributes various certificates, licenses, titles, and permits in person and/or by&nbsp;mail for various businesses.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Greets customers and answers questions concerning work functions, e.g., motor vehicle&nbsp;registration, business&nbsp;licenses&nbsp;and notary. Explains departmental policies and procedures.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Replaces or reissues lost or stolen plates, certificates,&nbsp;licenses&nbsp;or other documents applicable&nbsp;to departmental procedures.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Organizes all documents relating to licenses, certificates, vehicle title, and registration to&nbsp;provide legal support for the handling of such transactions.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ensures completion and accuracy of applications. Sorts, files, and&nbsp;maintains&nbsp;control records.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Operates office machines.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Develops, processes, and posts records and reports&nbsp;relative&nbsp;to business licenses and permits.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Collects fees and other required monetary charges related to department specific services and&nbsp;processes.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Balances cash drawers, calculates and records daily revenues received, and prepares daily&nbsp;reports as&nbsp;required&nbsp;for balance sheet, deposits for bank, etc.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Research&nbsp;records of Traffic Violation Bureau for late renewals.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Performs other related duties as&nbsp;required&nbsp;or directed.&nbsp;</span><br>&nbsp;</li></ul></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>KSAs</strong>&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\">&nbsp;</p><ul><li><span style=\"margin: 0px; padding: 0px;\">Knowledge of the laws and procedures applicable to&nbsp;Motor&nbsp;Vehicle Registration and Business Tax.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to research Register’s system for microfilmed certified&nbsp;copies.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Knowledgeable of departmental procedures and documents&nbsp;required&nbsp;for various applications.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to focus, apply attentive detail and multi-task.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to become proficient in Microsoft Word and Excel,&nbsp;familiarity with computerized databases.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Knowledgeable of Business English and math, and the ability to&nbsp;perform simple arithmetic computations.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to thoroughly communicate and explain laws and&nbsp;procedures to the public with courtesy and tact.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to plan, organize and&nbsp;maintain&nbsp;an even flow of work.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to express ideas clearly,&nbsp;concisely&nbsp;and effectively, verbally and in writing.&nbsp;</span></li><li><span style=\"margin: 0px; padding: 0px;\">Ability to resolve or avoid problematic situations.&nbsp;</span><br>&nbsp;</li></ul></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>Disclaimer</strong>&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are&nbsp;substantially related&nbsp;to potential job duties will be considered and&nbsp;<strong>will not</strong>&nbsp;automatically disqualify the candidate.&nbsp;</span></p><p style=\"margin: 0px; padding: 0px;\"><br>&nbsp;</p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\"><strong>Shelby County Resident Disclaimer&nbsp;</strong>&nbsp;</span></p></div><div style=\"margin: 0px; padding: 0px;\"><p style=\"margin: 0px; padding: 0px;\"><span style=\"margin: 0px; padding: 0px;\">All employees hired after September 1, 1986, must be residents of Shelby&nbsp;County&nbsp;and shall continue to&nbsp;reside&nbsp;in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.&nbsp;</span></p></div>",
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