Commercial Service Technician 1

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    "requisitionDescription": "<div><p><strong><span style='font-family:\"Aptos\",sans-serif;color:#414141;'>At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;background:white;'><strong><span style='font-family:\"Aptos\",sans-serif;color:#414141;'>If you&rsquo;re looking for a career where you&rsquo;re valued, supported, and set up to grow, we&rsquo;d love to meet you.</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;'>&nbsp;</p><p data-gid=\"9211\"><strong>Position Overview</strong><br data-gid=\"9213\">Maintains existing customer base by servicing customers&rsquo; needs that include mounting, dismounting, balancing and repairs on site and off site for customers.<br data-gid=\"9214\"><br data-gid=\"9215\"><br data-gid=\"9216\"><strong>Job Responsibilities</strong><strong>&nbsp;</strong><br data-gid=\"9217\">&bull;Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.</p><p data-gid=\"9211\">&bull;Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues</p><p data-gid=\"9211\">&bull;Ability to take on call and after hours calls.</p><p data-gid=\"9211\">&bull;Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up</p><p data-gid=\"9211\">&bull;Operate air compressor, impact gun, hub-cap hammer and other various machines and tools<br data-gid=\"9222\"><br data-gid=\"9223\">&bull;Tire work (retail and/or commercial, on and off site)</p><p data-gid=\"9211\">&bull;Mount and dismount, air pressure checks and repairs (fleet checks)</p><p data-gid=\"9211\">&bull;Ensures lug nuts are tightened to the proper torque specifications</p><p data-gid=\"9211\">&bull;Performs fleet inspections and properly documents.<br data-gid=\"9228\"><br data-gid=\"9229\">&bull;Completes all necessary training including TIA training and other requirements.<br data-gid=\"9231\"><br data-gid=\"9232\">&bull;Demonstrates over a 6-month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.<br data-gid=\"9234\"><br data-gid=\"9235\">&nbsp;How to check a bar code and explain the screen</p><p data-gid=\"9211\">&bull;Proficient at acquiring all pictures/documents required by accounts</p><p data-gid=\"9211\">&bull;Proper Procedures for a service call on side of the road (cones, flashers. parking, etc.)</p><p data-gid=\"9211\" data-pasted=\"true\">&bull;Performs other duties as assigned or needed</p><p data-gid=\"9211\"><br data-gid=\"9242\"><strong>Competencies and Skills&nbsp;</strong><br data-gid=\"9243\">&bull;Customer Service<br data-gid=\"9244\">&bull;Communication<br data-gid=\"9246\">&bull;Mechanical Skills<br data-gid=\"9247\">&bull;Computer Skills<br data-gid=\"9248\"><br data-gid=\"9249\"><br data-gid=\"9250\"><strong>Qualifications</strong>&ndash; <span style=\"font-size: 12px;\">Unless indicated otherwise, these are preferred</span></p><p data-gid=\"9211\">&nbsp;Must be 18 years of age (Required)<br data-gid=\"9251\">&bull;Valid Driver&rsquo;s License and Insurable Driving Record (Required)<br data-gid=\"9252\">&bull;High school diploma or equivalent<br data-gid=\"9254\">&bull;Ability to meet DOT driving requirements.</p><p data-gid=\"9256\">&nbsp;</p><p data-gid=\"9257\"><br data-gid=\"9258\"></p><p data-gid=\"9259\"><br data-gid=\"9260\"></p><p><br></p><p><br></p></div>\n",
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