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    "requisitionDescription": "<div><p>The primary responsibility of this position is to support the company&rsquo;s customers through business transactions. &nbsp; The Customer Care Representative will work closely with other NewAge team members both internally and externally in supporting sales functions and opportunities with NewAge Industries customers. &nbsp;This individual will also work closely with other NewAge departments acting as the liaison between these departments and the customer while using positive communication and cooperation.</p><p>&nbsp;</p><p><strong>Key Job Responsibilities:</strong></p><ul type=\"disc\"><li>Primarily responsible for business transactions using customer portals to include but not limited to: order entry, expedition, confirmation; contract review (quotations/pricing/availability), samples, advanced shipping notice; invoices; returns/exchanges and customer complaints</li><li>Supports customer requirements by overseeing the internal flow and completion of customer requests with a sense of urgency</li><li>Provides fundamental technical assistance to customers regarding NewAge and AdvantaPure products and applications for NewAge and AdvantaPure products</li><li>Enters and manages repeat custom orders to completion</li><li>Enters and manages Hose Assembly quotations and orders to completion</li><li>Maintains customers&rsquo; records in MRP and CRM systems (opening accounts, keeping existing account information current, etc.)&nbsp;</li><li>Follows-up on all quotes, tracks new opportunities and lost sales</li><li>Utilizes processes such as computer technology to multi-task in handling high volume of phone, fax, and email activities</li><li>Has a complete understanding of the customers&rsquo; business requirements</li><li>Subject matter expert of NewAge&rsquo;s and AdvantaPure&#39;s products, markets and competitors</li></ul><p><strong>&nbsp;</strong><strong></strong><strong>______________________________________________________________________</strong></p><p><strong>Education, Skills and Experience Requirements:</strong></p><ul type=\"disc\"><li>High school diploma or general education degree (GED), Associate&rsquo;s or Bachelor&rsquo;s degree a plus</li><li>2-3 years minimum customer service experience preferred</li><li>Experience working with customers and sales channels from various countries a plus</li><li>Strong team player and collaborator with all departments</li><li>Excellent multitasking, problem solving and organizational skills</li><li>Strong customer orientation and drive to effectively meet customer requirements</li><li>Excellent interpersonal and communication skills (via phone and email)</li><li>&nbsp;Proficient in MS Office including Word, Excel, PowerPoint&nbsp;</li></ul></div>\n",
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