Customer Experience Operations Lead

{
  "content_hash": "c35c2301f898769c407a2a2551822f93e88503e638a05d946c0efbe553fc62a7",
  "source_hash": "4eb33150c49c89dd6cd488531e0dd9b6a9a72d1746680ed78f25af7dc96142fd",
  "last_changed_at": "2026-05-31T17:54:11.855Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Plano, TX, Plano, TX, United States",
    "city": "Plano",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:13:09.838Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Plano, TX, Plano, TX, United States",
      "city": "Plano",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "3e5aee6e-f3b8-4e01-b4ff-65049d061d50",
  "Title": "Customer Experience Operations Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "1e2c8c13-4cf5-467b-976f-93d39b3ac385",
      "Address": {
        "City": "Plano",
        "Line1": null,
        "Line2": null,
        "State": {
          "Code": "TX",
          "Name": "Texas"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": null
      },
      "Coordinates": {
        "Latitude": 33.019695,
        "Longitude": -96.697586
      },
      "DisplayName": false,
      "LocalizedName": "Plano, TX",
      "SourceOfTruth": 0,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": null
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-06T19:53:04.226Z",
  "JobCategoryName": "Operations",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "Job Purpose: The Customer Experience Operations Lead will serve as the central owner of the end-to-end customer experience across all Securus products and services. This is a highly visible role, both internally and externally, responsible for ensuring customer satisfaction, retention, and service excellence across high-profile and at-risk accounts. \n \nThis position acts as the connective tissue across departments, identifying gaps in service delivery, driving alignment, and leading coordinated remediation efforts. The role requires strong operational awareness, executive presence, and the ability to lead without authority to ensure issues are resolved completely, not just addressed at a surface level.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO005048"
}