Temporary Help Desk Technician I

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    "city": "Jackson",
    "region": "TN",
    "country": "United States",
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    "url": "https://external-brandhouseco.icims.com/jobs/26551/temporary-help-desk-technician-i/job",
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    "title": "Temporary Help Desk Technician I",
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    "datePosted": "2026-03-26T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Temporary Help Desk Technician I serves as the initial point of contact for store and corporate users seeking guidance or technical assistance with computer systems, software, hardware, and other IT-related issues. This role is responsible for providing prompt, courteous, and effective support to resolve routine technical problems and escalate complex issues to the next tier of support.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Respond promptly to requests from store and corporate users, providing information and assisting in resolving technical issues.</li>\n <li>Accurately document all incidents and requests, ensuring regular updates are communicated as necessary.</li>\n <li>Escalate unresolved problems to Help Desk Technician II within established service level agreements.</li>\n <li>Identify user training needs and deliver appropriate training to store and corporate personnel.</li>\n <li>Maintain consistent communication with users regarding operational and production system issues.</li>\n <li>Assist in coordinating the resolution of Point-of-Sale application and software system issues affecting production.</li>\n <li>Provide support to systems and programming teams when required.</li>\n <li>Assist in troubleshooting and resolving technical problems related to computer operations equipment for stores and corporate offices.</li>\n <li>Participate in cross-training activities with immediate supervisors and peers to ensure preparedness for temporary reassignment or advancement due to extended absences or business needs.</li>\n <li>Fulfill departmental requirements, including providing administrative notifications during periods of illness, vacation, or educational leave.</li>\n <li>Develop and maintain service level agreements in collaboration with various user departments and business units.</li>\n <li>Consistently perform at or above the organization’s established Information Technology performance standards.</li>\n <li>Demonstrate a commitment to Kirkland’s core values in all professional interactions.</li>\n <li>Perform additional duties as assigned to support departmental and organizational objectives.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>High school diploma required.</li>\n <li>Preferred: Bachelor’s degree in computer science, business administration, or related field, or equivalent relevant work experience.</li>\n <li>1–2 years of technical experience.</li>\n <li>1–2 years of experience in a customer service-oriented role.</li>\n <li>A suitable combination of education, experience, and training that demonstrates the ability to fulfill the key responsibilities of this position will be considered.</li>\n <li>Willingness and ability to work flexible shifts.</li>\n <li>Familiarity with all hardware and software currently used by the store and corporate offices.</li>\n <li>Proficiency in operating support tools.</li>\n <li>Exceptional written and verbal communication skills.</li>\n <li>Ability to communicate effectively with individuals of varying skill levels.</li>\n <li>Proficient with Microsoft Office applications.</li>\n <li>Ability to work at a computer for extended periods of time</li>\n</ul>",
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          "addressRegion": "TN",
          "streetAddress": "431 Smith Lane",
          "addressCountry": "US",
          "addressLocality": "Jackson",
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    "validThrough": "2027-03-26T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Kirkland's, Inc.",
      "@type": "Organization",
      "sameAs": "www.kirklands.com"
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    "occupationalCategory": "The Brand House Collective"
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