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Supervisor, Customer Support

Eclz Fa Us2 Oraclecloud Com CX 3001 · Toronto, ON, Canada; Toronto ON, Toronto, ON, CA · Hybrid · Deleted · $35–$38 / hour · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEclz Fa Us2 Oraclecloud Com CX 3001
TitleSupervisor, Customer Support
Normalized title-
Department / teamStreaming Support
LocationToronto, ON, Canada
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$35–$38 / hour
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-03

Related slices

PageWhat it containsOpen
Company jobsActive postings from Eclz Fa Us2 Oraclecloud Com CX 3001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Toronto.Open
Department jobsActive postings in Streaming Support.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEclz Fa Us2 Oraclecloud Com CX 3001
Source9e30663c-92af-444c-bd7f-65369f21612c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Notified is adding a Supervisor, Customer Support to the Support team in Toronto. Location/Shift : Our expectation at this time is you will work from our office, located at 155 University Avenue, on Tuesday, Wednesday and Thursday with flexibility to work from home on Monday and Friday. The shift will be Monday - Friday, 1:00 p.m. – 10:00 p.m. ET. On in-office days, you will start your shift on-site at 1:00 p.m. and there may be flexibility to end your shift from home, at management’s discretion. Job Summary: Supervisor, Customer Support is primarily responsible for monitoring and ensuring the accurate and timely execution of all service tickets and tasks by specialists each day. Supervisors are expected to step in and help with the queue during peak periods, and to act as an escalation point for issues and tickets at risk of failing to meet accurate or timely execution. They will also aid in creating and helping to implement the strategy to successfully support our customers (Clients, Partners and/or Attendees) as well as being the liaison between the Customer Support Team, Managers and Directors, and other internal teams including Sales, Product, IT, Customer Experience and Service Delivery. This includes driving up individual and team performance, as well as ensuring all processes are applied and understood by specialists daily. This position is responsible for making sure our customers have access to the right support resources to make them successful. The ultimate goal is to ensure our employees are capable of and self-sufficient in delivering exceptional customer experience using Notified platforms. Essential Duties: Responsible for ensuring the success of all levels of Customer Support Specialists, globally Responsible for participating in creating and supporting the customer journey and support processes necessary to deliver exceptional customer service. Monitor ticket queues to ensure client SLAs are appropriately met daily. Escalate emergencies to Mgrs. and Directors or act as owner in their absence. Work closely with Notified Technical Teams on platform escalations, bugs and enhancements. Assist in tracking the status of defects as well as workarounds and provide insight into prioritization needs to Notified Product Teams and 3 rd party vendors along with Managers. Act as liaison between Customer Support and Sales, Product, IT, Customer Success and Service Delivery teams as necessary. Manage client escalations and conduct initial resolution of issues escalated by Customer Support Specialists, Sales and Services Delivery Teams. Work with Managers. on the remediation process with customers impacted by Support issues and help ensure all relevant parties are kept informed. Track and report on the needs of the desk, helping to define the criteria for the team’s successful execution, escalating recurring issues with a focus on issue prevention. Act as incident commander in the absence of Director, Customer Support, Sr. Manager, Customer Support and Manager, Solutions Assist Managers, Senior Managers and Directors in tracking and utilizing data to drive performance across KPIs. Coach and manage the performance of team members to ensure accuracy, productivity and that customer service skills are continually improving. Minimum Qualifications: Bachelor’s Degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for education requirements. 4 years of professional experience required. 1 year of management experience preferred. Advanced computer skills in Microsoft Office. Experience in fast-paced customer service environments. Exceptional verbal and written communication. Can communicate in both business and technical terms. Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $35.00 to $38.00 CAD per hour. Do not meet every single requirement? At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role. Learn more at https://www.notified.com/ and follow us on LinkedIn , Instagram and X . #LI-SB1 #LI-HYBRID

Full job record

Job ID2e6d27dc2821cccc7e4bc777849a2de9df59d0e1
Org ID708ed083-3d39-4412-bd9d-5218a63cb1c8
Source ID9e30663c-92af-444c-bd7f-65369f21612c
Board ID9e30663c-92af-444c-bd7f-65369f21612c
Provideroracle_hcm
Provider Job Key215160
TitleSupervisor, Customer Support
Normalized Title—
Statusdeleted
Activeno
Location TextToronto, ON, Canada; Toronto ON, Toronto, ON, CA
DepartmentStreaming Support
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryCanada
RegionON
CityToronto
Salary Rawpay range for this position is anticipated between $35.00 to $38.00 CAD per hour
Salary Min35
Salary Max38
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://eclz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Notifiedjobs/job/215160
Apply URLhttps://eclz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Notifiedjobs/job/215160
First Seen At2026-05-31 18:04:46Z
Last Seen At2026-06-03 11:29:47Z
Last Checked At2026-06-06 11:30:44Z
Last Changed At2026-06-06 11:30:44Z
Inactive At2026-06-06 11:30:44Z
Source Posted At2026-05-29 14:59:36Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=eclz.fa.us2.oraclecloud.com|CX_3001/date=2026-06-03/2026-06-03T11-29-45-300Z-aec6c9a9b5d74a199257021281c2f5480b1465a7f6a2125ded1f850fc35484b5.json
Event Fields
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Parsed Structured
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Extensions
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    "ExternalDescriptionStr": "<p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.notified.com/\"><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt; line-height: 108%;\">Notified</span></span></a><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt; line-height: 108%;\">&nbsp;</span></span><span style=\"color: rgb(17, 17, 17); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt; line-height: 108%;\">is adding a Supervisor, Customer Support to the Support team in Toronto.&nbsp;</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"color: rgb(17, 17, 17); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt; line-height: 108%;\"><strong>Location/Shift</strong>:&nbsp;</span></span><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">Our expectation at this time is you will work from our office, located at 155 University Avenue, on Tuesday, Wednesday and Thursday with flexibility to work from home on Monday and Friday. The shift will be Monday - Friday, 1:00 p.m. – 10:00 p.m. ET. On in-office days, you will start your shift on-site at 1:00 p.m. and there may be flexibility to end your shift from home, at management’s discretion.</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\"><strong>Job Summary:</strong> Supervisor, Customer Support is primarily responsible for monitoring and ensuring the accurate and timely execution of all service tickets and tasks by specialists each day. Supervisors are expected to step in and help with the queue during peak periods, and to act as an escalation point for issues and tickets at risk of failing to meet accurate or timely execution. They will also aid in creating and helping to implement the strategy to successfully support our customers (Clients, Partners and/or Attendees) as well as being the liaison between the Customer Support Team, Managers and Directors, and other internal teams including Sales, Product, IT, Customer Experience and Service Delivery. This includes driving up individual and team performance, as well as ensuring all processes are applied and understood by specialists daily.&nbsp;</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">This position is responsible for making sure our customers have access to the right support resources to make them successful. The ultimate goal is to ensure our employees are capable of and self-sufficient in delivering exceptional customer experience using Notified platforms.&nbsp;</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\"><strong>Essential Duties:</strong></span></span></p><ul style=\"padding-left: 48px;\"><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\">Responsible for ensuring the success of all levels of Customer Support Specialists, globally</p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Responsible for participating in creating and supporting the customer journey and support processes necessary to deliver exceptional customer service.&nbsp;</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Monitor ticket queues to ensure client SLAs are appropriately met daily. Escalate emergencies to Mgrs. and Directors or act as owner in their absence.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Work closely with Notified Technical Teams on platform escalations, bugs and enhancements.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Assist in tracking the status of defects as well as workarounds and provide insight into prioritization needs to Notified Product Teams and 3<sup>rd</sup> party vendors along with Managers.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Act as liaison between Customer Support and Sales, Product, IT, Customer Success and Service Delivery teams as necessary.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Manage client escalations and conduct initial resolution of issues escalated by Customer Support Specialists, Sales and Services Delivery Teams.&nbsp;</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Work with Managers. on the remediation process with customers impacted by Support issues and help ensure all relevant parties are kept informed.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Track and report on the needs of the desk, helping to define the criteria for the team’s successful execution, escalating recurring issues with a focus on issue prevention.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\">Act as incident commander in the absence of Director, Customer Support, Sr. Manager, Customer Support and Manager, Solutions&nbsp;</p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Assist Managers, Senior Managers and Directors in tracking and utilizing data to drive performance across KPIs.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Coach and manage the performance of team members to ensure accuracy, productivity and that customer service skills are continually improving.&nbsp;</span></span></p></li></ul><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 5.15pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\"><strong>Minimum Qualifications:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 9.4pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Bachelor’s Degree from an accredited college or university required. Equivalent work experience in a<strong>&nbsp;</strong>similar position may be substituted for education requirements.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">4 years of professional experience required.&nbsp;</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">1 year of management experience preferred.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Advanced computer skills in Microsoft Office.</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Experience in fast-paced customer service environments.&nbsp;</span></span></p></li><li><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 109%;\">Exceptional verbal and written communication.&nbsp; Can communicate in both business and technical terms.</span></span></p></li></ul><p style=\"line-height: 109%; margin-bottom: 0.0001pt; margin-right: 9.35pt; margin-top: 0in;\">&nbsp;</p><p style=\"color: black; font-family: Calibri; font-size: 11pt; margin: 0in;\"><span style=\"background-color: white;\">Compensation will be commensurate with experience.&nbsp; The hiring pay range for this position is anticipated between $35.00 to $38.00 CAD per hour.</span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\">Do not meet every single requirement?&nbsp;</p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.&nbsp;&nbsp;</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">Learn more at&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.notified.com/\"><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">https://www.notified.com/</span></span></a><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\"> and follow us on&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/notified/mycompany/\"><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">LinkedIn</span></span></a><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">,&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/notifiedcareers/\"><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">Instagram</span></span></a><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\"> and&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://x.com/notified\"><span style=\"color: rgb(7, 79, 106); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">X</span></span></a><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">.&nbsp;</span></span></p><p style=\"line-height: 108%; margin: 9.4pt 9.55pt 0.0001pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">#LI-SB1</span></span><br><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 108%;\">#LI-HYBRID</span></span></p>",
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/2e6d27dc2821cccc7e4bc777849a2de9df59d0e1?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/708ed083-3d39-4412-bd9d-5218a63cb1c8JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/9e30663c-92af-444c-bd7f-65369f21612cJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/2e6d27dc2821cccc7e4bc777849a2de9df59d0e1/eventsJSON

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