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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong><u>Meet REVOLVE:&nbsp;</u></strong><p><em>REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit <a target=\"_blank\" rel=\"noopener noreferrer\" data-fr-linked=\"true\" href=\"//www.revolve.com\">www.revolve.com</a>.</em></p><p>At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. &nbsp;With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. &nbsp;It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. &nbsp;In return, we promise to keep REVOLVE a company where inspired people will always thrive. &nbsp;</p><p><br></p><p>To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.</p><p>Are you ready to set the standard for Premium apparel?</p><p><br></p><p><strong><u>Main purpose of the Customer Service Representative role:</u></strong></p><p>This is a full-time role for a candidate who will be answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided.&nbsp;</p><p><br></p><p><strong><u>Major Responsibilities:</u></strong></p><p>Essential Duties and Responsibilities include the following. &nbsp;Other duties may be assigned.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Answering inbound telephone calls and providing excellent customer support</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Responsible for researching and resolving complaints to ensure customer retention and satisfaction</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Follow up on all written correspondence and escalate to customer service manager on duty as necessary</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction&nbsp;</p><p><br></p><p><strong><u>Required Competencies:</u></strong></p><p>To perform the job successfully, an individual should demonstrate the following competencies:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;Fluent in both English and Spanish</span></p><p><span style=\"white-space:pre;\">&bull; &nbsp;&nbsp;</span>Ability to work in a team environment</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;</span>Ability to give and receive honest and direct feedback</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong customer orientation with desire and willingness to help</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong verbal and written communication skills</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of apparel construction and fabrication and various fashion categories</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work required overtime when business needs warrant</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Schedule flexibility as shifts can change based on needs of our customers&nbsp;</p><p><br></p><p><strong><u>Remote Work Requirements:&nbsp;</u></strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work autonomously in a virtual environment</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Must be reachable and available by telephone, email, and instant message during work hours</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to meet set productivity standards on an ongoing basis</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)&nbsp;</p><p><br></p><p><strong><u>Minimum Qualifications:</u></strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp; Fluent in both English and Spanish</span></p><p><span style=\"white-space:pre;\">&bull;<span style=\"white-space:pre;\" id=\"isPasted\">&nbsp; &nbsp;&nbsp;</span></span>Experience with Microsoft word and excel</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>High School Diploma</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Type 50+ words per minute&nbsp;</p><p><br></p><p><strong><u>Preferred Qualifications:</u></strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1+ years in Customer Service, help desk or call center experience</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Type 60+ words per minute</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Working knowledge of website navigation&nbsp;</p><p><br></p><p>A successful candidate works well in a dynamic environment with minimal supervision. &nbsp;At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.&nbsp;</p><p><br></p><p id=\"isPasted\">For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.</p><p>A reasonable estimate of the current base hourly/salary range is $20.00/per hour to $24.00/per hour.</p><p><br></p><p>ATTENTION:</p><p>After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.</p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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