Product Support Representative (Low Voltage Experience)

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  "last_changed_at": "2026-06-03T10:31:50.236Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Earth City, Missouri, 63045, United States",
    "city": "Earth City",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
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  "inferred_at": "2026-06-06T10:22:20.558Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Earth City, Missouri, 63045, United States",
      "city": "Earth City",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
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{}

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  "list_job": {
    "id": "193",
    "isRemote": null,
    "location": {
      "city": "Earth City",
      "state": "Missouri"
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    "departmentId": "18761",
    "locationType": "0",
    "jobOpeningName": "Product Support Representative (Low Voltage Experience)",
    "departmentLabel": "Call Center - Product Support",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Earth City",
      "state": "Missouri",
      "postalCode": "63045",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-29",
    "atsLocation": {
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Job Summary:</span><br>The Product Support Representative plays a crucial part in ensuring our customers receive exceptional support and assistance with our range of LED lighting products. This employee has excellent communication skills, a passion for delivering outstanding customer service, and a desire to develop technical knowledge. <span style=\"font-weight: bold\">LOW VOLTAGE EXPERIENCE IS REQUIRED.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Responsibilities:</span><br>● Provide prompt and effective customer support via phone, email, and chat, addressing inquiries related to LED lighting products.<br>● Assist customers with product selection, troubleshooting, and installation guidance to ensure their satisfaction.<br>● Develop a deep understanding of our LED lighting product line to provide accurate and insightful information to customers.<br>● Stay updated on industry trends and product advancements to effectively address customer queries.<br>● Create and update product support documentation, FAQs, and troubleshooting guides to assist customers.<br>● Collaborate with Web Content to ensure accurate and up-to-date product information is available to customers.<br>● Provide feedback on common customer concerns to contribute to product improvement initiatives.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span><br>● Excellent communication skills, both written and verbal, with a passion for delivering outstanding customer service<br>● Experience with low voltage systems required</p>\n<p>● Call center experience required<br>● Prior experience in a customer support role is preferred<br>● Ability to troubleshoot and solve problems effectively<br>● Desire to learn technical lighting and develop expertise in the field<br>● Detail-oriented and organized with strong multitasking abilities<br>● Team player with a positive and proactive attitude</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits:</span><br>● Medical, Dental, Vision, Life/AD&amp;D, STD, Voluntary LTD, and Voluntary Life/AD&amp;D<br>● Flexible Spending Account (FSA) &amp; Dependent Care Account (DCA)<br>● Paid Time Off, Paid Sick Time, Holidays, Jury Duty, and Bereavement<br>● Annual raise and bonus<br>● 401(k) retirement plan with 6% match<br>● Casual work environment</p>\n<p>● Schedule Monday-Friday, 9-5:30 p.m.</p>",
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    "departmentId": "18761",
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    "jobOpeningName": "Product Support Representative (Low Voltage Experience)",
    "departmentLabel": "Call Center - Product Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://superbrightleds.bamboohr.com/careers/193",
    "employmentStatusLabel": "Full-Time"
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}