Helpdesk Specialist

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    "description": "<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\n<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems. This role ensures employees receive timely and effective technical support across all US based Boxer Property corporate and management offices, minimizing downtime and ensuring consistent productivity.</span></span></span></span></span></p>\n<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Responsibilities include troubleshooting hardware, software, and network issues, assisting with system configurations, and supporting building systems such as Access Control and Video Surveillance. The role also contributes to user training, device management, and IT documentation.</span></span></span></span></span></p>\n<p style=\"text-align:justify;\"> </p>\n<h2 style=\"text-align:justify;\"><span style=\"font-size:14px;\"><strong>Duties &amp; Responsibilities</strong></span></h2>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Technical Support</span></span></span>\n\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide first-level support for end-users via ticketing system, phone or email</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Diagnose and resolve desktop, laptop and software issues within defined SLAs</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support and configure Microsoft 365, Teams and related collaboration tools</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Create and manage Active Directory and Azure AD user accounts and permissions</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage company cell phone accounts, configuration and unified deployment</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Perform adds, moves and changes for softphones using Microsoft Teams and 8x8</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with vendors to resolve Internet, fax or circuit-related issues</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Travel to local business offices to perform onsite support and maintenance</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Management Offices &amp; Building Systems Maintenance</span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct routine maintenance on desktops, laptops and network-connected systems</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Apply security patches, firmware updates and configuration changes</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor and respond to alerts form Intune, endpoint protection and monitoring tools</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain documentation for hardware, software and building system configurations</span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify;\"><span style=\"text-align:justify;font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">User Training and Documentation</span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and maintain user guides, quick reference materials and FAQs</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct onboarding sessions and IT orientation for new hires</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain internal SOPs and contribute to process improvement initiatives</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify;\"><span style=\"text-align:justify;font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting and Analysis</span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track and analyze help desk ticket trends and performance metrics</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in IT Inventory Management activities</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Recommend system enhancements based on recurring issues</span></span></span></li>\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Generate reports for management on service response and resolution times</span></span></span></li>\n\t</ul>\n\t</li>\n</ul>",
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