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Home › Companies › Db7cd118 C7f4 4eca B399 Aaf63427a596 19000101 000001 › Customer Success Manager

Customer Success Manager

Db7cd118 C7f4 4eca B399 Aaf63427a596 19000101 000001 · Centennial, CO, US, Centennial, CO · Active · $83,000–$117,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDb7cd118 C7f4 4eca B399 Aaf63427a596 19000101 000001
TitleCustomer Success Manager
Normalized title-
Department / team-
LocationCentennial, CO, United States
Work model-
Employment typeFull Time
Salary$83,000–$117,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Db7cd118 C7f4 4eca B399 Aaf63427a596 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Centennial.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDb7cd118 C7f4 4eca B399 Aaf63427a596 19000101 000001
Source5fd708e1-5204-447e-80dd-4eb897ee569c
ATS providerADP Workforce Now Recruiting

Description

Company Description: Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver). Why Join Us? Competitive salary and benefits package Opportunity to work in a dynamic and innovative manufacturing environment Growth potential within the company Role Description: The Customer Success Manager will oversee PMT’s top customer accounts while helping guide daily customer service operations, improve communication processes, and strengthen collaboration across Sales, Engineering, Quality, Planning, Operations, and Shipping. This individual will become the go-to resource for customer-related questions, issue resolution, and customer experience initiatives across the organization. The ideal candidate is highly organized, customer-focused, solutions-driven, and capable of leading through influence in a fast-paced manufacturing environment. What you’ll do: Manage and maintain relationships with PMT’s top customer accounts Serve as the primary escalation point for customer concerns and complex account issues Act as the lead support resource and subject matter expert for the CSR team Assist in mentoring, coaching, and developing Customer Service Representatives Help standardize customer communication processes and service expectations Partner cross-functionally with Sales, Engineering, Quality, Planning, Shipping, and Production teams Lead customer communication regarding schedules, launches, production updates, quality concerns, and delivery expectations Monitor customer trends, scorecards, KPIs, forecasts, and service performance Support new product launches and customer onboarding activities Drive proactive communication and problem resolution to improve customer satisfaction Assist leadership with account strategy, customer retention, and service improvement initiatives Help identify operational gaps and process improvement opportunities impacting customers Support business reviews, customer meetings, audits, and plant visits as needed Maintain accurate ERP and customer system data Perform other duties as assigned What we’re looking for: 7–10 years of experience in Customer Service, Customer Success, Account Management, or Manufacturing Support Prior experience supporting strategic or high-level customer accounts required Manufacturing, plastics, automotive, industrial, or production experience strongly preferred Demonstrated leadership ability with experience mentoring, coaching, or guiding team members Strong communication, relationship management, and conflict resolution skills Ability to manage multiple priorities in a fast-paced manufacturing environment Strong organizational, analytical, and problem-solving abilities Experience working with ERP systems and Microsoft Office Suite required Experience with IQMS/DELMIAWorks preferred but not required Ability to communicate professionally with customers, suppliers, and executive leadership Plastic Molding Technology does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any resumes submitted to our employees or hiring managers without a formal, signed agreement in place with Human Resources will be considered property of Plastic Molding Technology. We will not be liable for any fees related to unsolicited submissions and will not recognize any claims to candidate ownership. A valid contract must be executed before any candidate submissions are accepted.

Full job record

Job ID2df54b7930760d7b57f97c82240e6935e7a3c284
Org ID305db053-51e1-4a1f-90d0-60a9eb195ec9
Source ID5fd708e1-5204-447e-80dd-4eb897ee569c
Board ID5fd708e1-5204-447e-80dd-4eb897ee569c
Provideradp_workforcenow
Provider Job Key586505
TitleCustomer Success Manager
Normalized Title—
Statusactive
Activeyes
Location TextCentennial, CO, US, Centennial, CO
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCO
CityCentennial
Salary Raw83000.00 To 117000.00 (USD) Annually
Salary Min83,000
Salary Max117,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=db7cd118-c7f4-4eca-b399-aaf63427a596&ccId=19000101_000001&lang=en_US&type=JS&jobId=586505&jwId=9201226406752_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=db7cd118-c7f4-4eca-b399-aaf63427a596&ccId=19000101_000001&lang=en_US&type=JS&jobId=586505&jwId=9201226406752_1
First Seen At2026-05-31 18:32:24Z
Last Seen At2026-06-06 13:33:21Z
Last Checked At2026-06-06 13:33:21Z
Last Changed At2026-06-06 13:33:21Z
Inactive At—
Source Posted At2026-05-14 22:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=db7cd118-c7f4-4eca-b399-aaf63427a596|19000101_000001/date=2026-06-06/2026-06-06T13-33-20-929Z-7b6a869114e8d1a1c9e434d1218a31213c3af0d28e5e676ebefebe1ca510893a.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">Company Description:</span></span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver).&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Why Join Us?</strong></span></p><ul type=\"disc\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Competitive salary and benefits package</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Opportunity to work in a dynamic and innovative manufacturing environment</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Growth potential within the company</li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Role Description:</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(0, 0, 0);\">The Customer Success Manager will oversee PMT&rsquo;s top customer accounts while helping guide daily customer service operations, improve communication processes, and strengthen collaboration across Sales, Engineering, Quality, Planning, Operations, and Shipping. This individual will become the go-to resource for customer-related questions, issue resolution, and customer experience initiatives across the organization. </span><span style=\"color: rgb(0, 0, 0);\">The ideal candidate is highly organized, customer-focused, solutions-driven, and capable of leading through influence in a fast-paced manufacturing environment.</span></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>What you&rsquo;ll do:</strong></span></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage and maintain relationships with PMT&rsquo;s top customer accounts</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serve as the primary escalation point for customer concerns and complex account issues</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Act as the lead support resource and subject matter expert for the CSR team</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assist in mentoring, coaching, and developing Customer Service Representatives</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Help standardize customer communication processes and service expectations</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Partner cross-functionally with Sales, Engineering, Quality, Planning, Shipping, and Production teams</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead customer communication regarding schedules, launches, production updates, quality concerns, and delivery expectations</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitor customer trends, scorecards, KPIs, forecasts, and service performance</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support new product launches and customer onboarding activities</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Drive proactive communication and problem resolution to improve customer satisfaction</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assist leadership with account strategy, customer retention, and service improvement initiatives</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Help identify operational gaps and process improvement opportunities impacting customers</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support business reviews, customer meetings, audits, and plant visits as needed</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain accurate ERP and customer system data</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Perform other duties as assigned</li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>What we&rsquo;re looking for:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">7&ndash;10 years of experience in Customer Service, Customer Success, Account Management, or Manufacturing Support</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Prior experience supporting strategic or high-level customer accounts required</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manufacturing, plastics, automotive, industrial, or production experience strongly preferred</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Demonstrated leadership ability with experience mentoring, coaching, or guiding team members</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong communication, relationship management, and conflict resolution skills</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to manage multiple priorities in a fast-paced manufacturing environment</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong organizational, analytical, and problem-solving abilities</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience working with ERP systems and Microsoft Office Suite required</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Experience with IQMS/DELMIAWorks preferred but not required</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ability to communicate professionally with customers, suppliers, and executive leadership</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p><em data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Plastic Molding Technology does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any resumes submitted to our employees or hiring managers without a formal, signed agreement in place with Human Resources will be considered property of Plastic Molding Technology. We will not be liable for any fees related to unsolicited submissions and will not recognize any claims to candidate ownership. A valid contract must be executed before any candidate submissions are accepted.</span></em></p></div>\n",
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}
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