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HomeCompanies3527D8A35499DB1683C0A36B8C9CD0AACustomer Relationship Manager

Customer Relationship Manager

3527D8A35499DB1683C0A36B8C9CD0AA · Somerville, MA 02143; Worcester, MA 01608; 30 Inner Belt Road, Somerville, MA, 2143, USA · Hybrid · Active · $65,000–$80,000 / year · Paycom ATS

Job facts

FieldValue
Company3527D8A35499DB1683C0A36B8C9CD0AA
TitleCustomer Relationship Manager
Normalized title-
Department / teamCustomer Service
LocationSomerville, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$65,000–$80,000 / year
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-02-26 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Work model jobsActive Hybrid postings.Open
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Linked records

Company3527D8A35499DB1683C0A36B8C9CD0AA
Source067dc100-8319-49be-b59a-6571dfa793bf
ATS providerPaycom ATS

Description

Description Customer Relationship Manager (CRM) Location: Boston, MA Company: Century Linen & Uniform Full-Time | Healthcare Services | Field-Based About Century Linen & Uniform Century Linen & Uniform is an industry leader providing healthcare textile and linen services throughout the Northeast. Since 1915, Century Linen has built its reputation on exceptional customer service, operational excellence, and innovation including advanced RFID linen tracking technology that provides transparency and accountability unmatched in the industry. We are seeking a highly motivated and relationship-focused Customer Relationship Manager (CRM) to support our growing healthcare customer base in the Boston market. Position Summary The Customer Relationship Manager serves as the primary point of contact for assigned healthcare accounts, ensuring exceptional service delivery, proactive communication, and continuous operational improvement. This role is critical to maintaining strong client partnerships, resolving issues quickly, and helping customers optimize their linen utilization and workflows. This is a field-based role requiring regular on-site visits to hospitals and healthcare facilities throughout the Boston area. Key Responsibilities Customer Relationship Management Serve as the primary liaison between Century Linen and assigned healthcare customers Conduct regular on-site customer visits to build strong, trusted relationships Lead quarterly business reviews (QBRs) to present service performance, reporting, and improvement initiatives Ensure customer satisfaction and proactively address concerns before escalation Operational Support & Issue Resolution Respond promptly to customer inquiries, service requests, and concerns Coordinate with plant operations, logistics, and leadership teams to resolve service issues Track and manage service tickets to ensure timely resolution and communication Monitor fill rates, delivery performance, and customer service metrics Linen Management & Workflow Optimization Assist customers in improving linen management practices to reduce loss and improve efficiency Support radiofrequency-identification (RFID) initiatives, including scanner implementation, reporting, and education Provide training and education to customer staff on linen handling best practices Reporting & Communication Provide customers with regular performance reporting and insights Maintain accurate account records, service notes, and action plans Collaborate with Sales, Operations, and Leadership to support customer retention and growth Compensation & Benefits Competitive salary Performance-based bonus opportunities Car allowance Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Career growth opportunities within a growing organization Why Join Century Linen? Industry leader with over 100 years of success Cutting-edge RFID technology and innovation Opportunity to work directly with leading healthcare institutions High-impact role with visibility and career advancement potential Qualifications Required: 3+ years of customer relationship management, account management, or customer service experience Strong interpersonal and communication skills Ability to manage multiple accounts and priorities effectively Problem-solving mindset with strong follow-through Proficiency in Microsoft Office (Excel, Outlook, PowerPoint) Valid driver’s license and reliable transportation Preferred: Healthcare or service industry experience Experience working with hospitals or healthcare systems Experience with CRM software and reporting tools Key Competencies Relationship-driven and customer-focused Highly organized and detail-oriented Strong communicator and presenter Professional and confident in healthcare environments Self-motivated with ability to work independently Solutions-oriented mindset Century Linen is an equal opportunity employer. In furtherance of our commitment to equal employment opportunity, and pursuant to government contracting laws and regulations, we also take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as a qualified individual with a disability, or other legally recognized protected status.

Full job record

Job ID2ddc4aff4972960141bfbb976966ef5301e3f2d8
Org IDc09c005d-eed7-46f4-be78-d3bf536f1455
Source ID067dc100-8319-49be-b59a-6571dfa793bf
Board ID067dc100-8319-49be-b59a-6571dfa793bf
Providerpaycom
Provider Job Key48074
TitleCustomer Relationship Manager
Normalized Title
Statusactive
Activeyes
Location TextSomerville, MA 02143; Worcester, MA 01608; 30 Inner Belt Road, Somerville, MA, 2143, USA
DepartmentCustomer Service
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CitySomerville
Salary Raw$65,000.00 - $80,000.00 Base+Commission/year
Salary Min65,000
Salary Max80,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=48074&clientkey=3527D8A35499DB1683C0A36B8C9CD0AA
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=48074&clientkey=3527D8A35499DB1683C0A36B8C9CD0AA
First Seen At2026-05-31 19:05:17Z
Last Seen At2026-06-06 18:55:07Z
Last Checked At2026-06-06 18:55:07Z
Last Changed At2026-05-31 19:05:17Z
Inactive At
Source Posted At2026-02-26 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=3527D8A35499DB1683C0A36B8C9CD0AA/date=2026-06-06/2026-06-06T18-55-05-887Z-7c45fc96f55bec8291ee740eb8f3c983f9768b0707184d6a4a273b9666156296.json
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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Customer Relationship Manager (CRM)</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Location:</span></b><span style=\"color:black\">&nbsp;Boston, MA<br />\r\n<b>Company:</b>&nbsp;Century Linen &amp; Uniform<br />\r\n<b>Full-Time | Healthcare Services | Field-Based</b></span></span></span></p>\r\n\r\n<div align=\"center\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">About Century Linen &amp; Uniform</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Century Linen &amp; Uniform is an industry leader providing healthcare textile and linen services throughout the Northeast. Since 1915, Century Linen has built its reputation on exceptional customer service, operational excellence, and innovation including advanced RFID linen tracking technology that provides transparency and accountability unmatched in the industry.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">We are seeking a highly motivated and relationship-focused Customer Relationship Manager (CRM) to support our growing healthcare customer base in the Boston market.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Position Summary</span></b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">The Customer Relationship Manager serves as the primary point of contact for assigned healthcare accounts, ensuring exceptional service delivery, proactive communication, and continuous operational improvement. 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Workflow Optimization</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Assist customers in improving linen management practices to reduce loss and improve efficiency</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Support radiofrequency-identification (RFID) initiatives, including scanner implementation, reporting, and education</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Provide training and education to customer staff on linen handling best practices</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Reporting &amp; 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Benefits</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Competitive salary</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Performance-based bonus opportunities</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Car allowance</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Health, dental, and vision insurance</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">401(k) with company match</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Paid time off and holidays</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Career growth opportunities within a growing organization</span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Why Join Century Linen?</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Industry leader with over 100 years of success</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Cutting-edge RFID technology and innovation</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Opportunity to work directly with leading healthcare institutions</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12.0pt\"><span aptos=\"\" style=\"font-family:\"><span style=\"color:black\">High-impact role with visibility and career advancement potential</span></span></span></p>\r\n",
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This role is critical to maintaining strong client partnerships, resolving issues quickly, and helping customers optimize their linen utilization and workflows.\\r\\n\\r\\nThis is a field-based role requiring regular on-site visits to hospitals and healthcare facilities throughout the Boston area.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nCustomer Relationship Management\\r\\n\\r\\n\\r\\n\\tServe as the primary liaison between Century Linen and assigned healthcare customers\\r\\n\\tConduct regular on-site customer visits to build strong, trusted relationships\\r\\n\\tLead quarterly business reviews (QBRs) to present service performance, reporting, and improvement initiatives\\r\\n\\tEnsure customer satisfaction and proactively address concerns before escalation\\r\\n\\r\\n\\r\\nOperational Support &amp; Issue Resolution\\r\\n\\r\\n\\r\\n\\tRespond promptly to customer inquiries, service requests, and concerns\\r\\n\\tCoordinate with plant operations, logistics, and leadership teams to resolve service issues\\r\\n\\tTrack and manage service tickets to ensure timely resolution and communication\\r\\n\\tMonitor fill rates, delivery performance, and customer service metrics\\r\\n\\r\\n\\r\\nLinen Management &amp; Workflow Optimization\\r\\n\\r\\n\\r\\n\\tAssist customers in improving linen management practices to reduce loss and improve efficiency\\r\\n\\tSupport radiofrequency-identification (RFID) initiatives, including scanner implementation, reporting, and education\\r\\n\\tProvide training and education to customer staff on linen handling best practices\\r\\n\\r\\n\\r\\nReporting &amp; Communication\\r\\n\\r\\n\\r\\n\\tProvide customers with regular performance reporting and insights\\r\\n\\tMaintain accurate account records, service notes, and action plans\\r\\n\\tCollaborate with Sales, Operations, and Leadership to support customer retention and growth\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nCompensation &amp; Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive salary\\r\\n\\tPerformance-based bonus opportunities\\r\\n\\tCar allowance\\r\\n\\tHealth, dental, and vision insurance\\r\\n\\t401(k) with company match\\r\\n\\tPaid time off and holidays\\r\\n\\tCareer growth opportunities within a growing organization\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nWhy Join Century Linen?\\r\\n\\r\\n\\r\\n\\tIndustry leader with over 100 years of success\\r\\n\\tCutting-edge RFID technology and innovation\\r\\n\\tOpportunity to work directly with leading healthcare institutions\\r\\n\\r\\n\\r\\nHigh-impact role with visibility and career advancement potential\\r\\nQualificationsRequired:\\r\\n\\r\\n\\r\\n\\t3+ years of customer relationship management, account management, or customer service experience\\r\\n\\tStrong interpersonal and communication skills\\r\\n\\tAbility to manage multiple accounts and priorities effectively\\r\\n\\tProblem-solving mindset with strong follow-through\\r\\n\\tProficiency in Microsoft Office (Excel, Outlook, PowerPoint)\\r\\n\\tValid driver&rsquo;s license and reliable transportation\\r\\n\\r\\n\\r\\nPreferred:\\r\\n\\r\\n\\r\\n\\tHealthcare or service industry experience\\r\\n\\tExperience working with hospitals or healthcare systems\\r\\n\\tExperience with CRM software and reporting tools\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nKey Competencies\\r\\n\\r\\n\\r\\n\\tRelationship-driven and customer-focused\\r\\n\\tHighly organized and detail-oriented\\r\\n\\tStrong communicator and presenter\\r\\n\\tProfessional and confident in healthcare environments\\r\\n\\tSelf-motivated with ability to work independently\\r\\n\\tSolutions-oriented mindset\\r\\n\\r\\n\\r\\nCentury Linen is an equal opportunity employer. In furtherance of our commitment to equal employment opportunity, and pursuant to government contracting laws and regulations, we also take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as a qualified individual with a disability, or other legally recognized protected status.\\r\\n\",\"responsibilities\":\"Customer Relationship Manager (CRM)\\r\\n\\r\\nLocation:&nbsp;Boston, MA\\r\\nCompany:&nbsp;Century Linen &amp; Uniform\\r\\nFull-Time | Healthcare Services | Field-Based\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAbout Century Linen &amp; Uniform\\r\\n\\r\\nCentury Linen &amp; Uniform is an industry leader providing healthcare textile and linen services throughout the Northeast. 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In furtherance of our commitment to equal employment opportunity, and pursuant to government contracting laws and regulations, we also take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as a qualified individual with a disability, or other legally recognized protected status.\\r\\n\",\"experienceRequirements\":\"Required:\\r\\n\\r\\n\\r\\n\\t3+ years of customer relationship management, account management, or customer service experience\\r\\n\\tStrong interpersonal and communication skills\\r\\n\\tAbility to manage multiple accounts and priorities effectively\\r\\n\\tProblem-solving mindset with strong follow-through\\r\\n\\tProficiency in Microsoft Office (Excel, Outlook, PowerPoint)\\r\\n\\tValid driver&rsquo;s license and reliable transportation\\r\\n\\r\\n\\r\\nPreferred:\\r\\n\\r\\n\\r\\n\\tHealthcare or service industry experience\\r\\n\\tExperience working with hospitals or healthcare systems\\r\\n\\tExperience with CRM software and reporting tools\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nKey Competencies\\r\\n\\r\\n\\r\\n\\tRelationship-driven and customer-focused\\r\\n\\tHighly organized and detail-oriented\\r\\n\\tStrong communicator and presenter\\r\\n\\tProfessional and confident in healthcare environments\\r\\n\\tSelf-motivated with ability to work independently\\r\\n\\tSolutions-oriented mindset\\r\\n\\r\\n\\r\\nCentury Linen is an equal opportunity employer. In furtherance of our commitment to equal employment opportunity, and pursuant to government contracting laws and regulations, we also take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as a qualified individual with a disability, or other legally recognized protected status.\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\"}",
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    "qualifications": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Required:</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">3+ years of customer relationship management, account management, or customer service experience</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Strong interpersonal and communication skills</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Ability to manage multiple accounts and priorities effectively</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Problem-solving mindset with strong follow-through</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Valid driver&rsquo;s license and reliable transportation</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Preferred:</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Healthcare or service industry experience</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Experience working with hospitals or healthcare systems</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Experience with CRM software and reporting tools</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"color:black\">Key Competencies</span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Relationship-driven and customer-focused</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Highly organized and detail-oriented</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Strong communicator and presenter</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Professional and confident in healthcare environments</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Self-motivated with ability to work independently</span></span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\">Solutions-oriented mindset</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align: justify;\"><strong>Century Linen is an equal opportunity employer. In furtherance of our commitment to equal employment opportunity, and pursuant to government contracting laws and regulations, we also take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as a qualified individual with a disability, or other legally recognized protected status.</strong></p>\r\n",
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