Video Teleconferencing (VTC) Support Specialist

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          "text": "<p>Link Solutions is seeking a&#xa0;<strong>Video Teleconferencing (VTC) Support Specialist&#xa0;</strong>to join our team at Adelphi, MD</p><ul><li>U.S. Citizen with an active DoW Top Secret&#xa0;Clearance</li><li>Non-remote&#xa0;(relocation incentive&#xa0;available)</li></ul><p>The&#xa0;<strong>Video Teleconferencing Support Specialist</strong>&#xa0;will be responsible for ensuring smooth and reliable video conferencing experiences for our organization. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.&#xa0;</p><p><strong>Job Responsibilities:</strong></p><ul><li>Set up, configure, and maintain video teleconferencing systems and equipment.</li><li>Provide real-time technical support for VTC sessions, resolving issues promptly.</li><li>Troubleshoot hardware, software, and network connectivity problems.</li><li>Manage and prioritize support tickets through IT ticketing systems.</li><li>Conduct regular system checks and perform preventive maintenance.</li><li>Train and assist users on VTC technologies and best practices.</li><li>Collaborate with IT teams to optimize VTC infrastructure and performance.</li><li>Document technical processes, solutions, and user guides.</li><li>Stay updated on the latest VTC technologies and industry trends.</li></ul><p><em>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.</em></p>",
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          "text": "<p>Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.</p><p>If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\".</p><p>We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.</p>",
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