CALL CENTER AGENT

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  "source_hash": "01464d5b114de09e614a4d9bbe1bc2c4355976aebf111f9fc6065a059b6f1fcd",
  "last_changed_at": "2026-05-30T05:54:55.443Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Kingston, 00000, Jamaica",
    "city": "Kingston",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-20T10:51:42.055Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Kingston, 00000, Jamaica",
      "city": "Kingston",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "33",
    "isRemote": null,
    "location": {
      "city": "Kingston",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18584",
    "locationType": "0",
    "jobOpeningName": "CALL CENTER AGENT",
    "departmentLabel": "Human Resources",
    "employmentStatusLabel": "2 Years Time-limited"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Kingston",
      "state": null,
      "postalCode": "00000",
      "addressCountry": "Jamaica"
    },
    "datePosted": "2023-11-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: #000000;\">Are you ready to embark on a thrilling journey in the world of customer service? We're on the lookout for passionate individuals to join our vibrant team as Call Center Agents! This isn't just a job; it's an opportunity to be part of a high-energy, innovative, and customer-centric environment.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 15px;\">GENERAL JOB PURPOSE/SUMMARY</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px;\">To provide exemplary customer service to all Bert’s Auto Parts customers via email, social media &amp; voice contact. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 15px;\">JOB SPECIFICATIONS </span></span></p>\n<p><span style=\"font-size: 15px;\"> </span></p>\n<ul>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Answer telephones promptly and courteously. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Initiate sales transaction and follow through with branch for merchandise to be prepared for customer or courier pick up.</span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Prepare pro-forma invoices for customers and dispatch to them in a timely manner. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Inform customers of new product offerings and sales. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Provide customers with accurate and thorough information on products and services.</span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Follow-up on customer requests within the specified timeframe.</span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Update customer database to ensure accurate records of customer history. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Promptly answer customers’ texts and WhatsApp messages.</span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Interface with customers via social media as required. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Perform related duties when required to do so e.g. Sales Representative. </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Perform any other duties required to ensure the effective flow of operations. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 15px;\">PERFORMANCE CRITERIA</span></span></p>\n<p><span style=\"font-size: 15px;\">The job is satisfactorily performed when:</span></p>\n<p><span style=\"font-size: 15px;\"> </span></p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Agent is present at workstation at least 5 minutes before commencing of duties and phone placed in ready mode.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Schedule adherence target is met. </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">All calls are answered within five seconds. </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">All calls are resolved within the preset Average Handle Time standards.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">All calls are handled according to the department’s quality assurance structure including but not limited to accurate &amp; thorough information delivery, customer service skills and telephone etiquette. </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">At least 90% of all calls are resolved at the first point of contact.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">The number of calls taken monthly are aligned with the preset standards.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Customer database is updated with customer information. </span></li>\n</ul>\n<p><span style=\"font-size: 15px;\"> </span></p>\n<p><span style=\"font-size: 15px;\"> <span style=\"font-weight: bold;\">COMPETENCIES </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Excellent written and oral communication skills </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Computer literate </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Excellent time management skills </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Exceptional interpersonal skills</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Knowledge of customer service principles and practices </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Intrinsically motivated </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Keen listener </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Patient </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Problem analysis and problem-solving skills. </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Stress tolerance </span></li>\n</ul>\n<p><span style=\"font-size: 15px;\"> </span></p>\n<p><span style=\"font-size: 15px;\"> <span style=\"font-weight: bold;\">QUALIFICATIONS AND EXPERIENCE  </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Diploma or an Associate Degree </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">At least 6 O’Levels or CXC subjects </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 15px;\">Two years related experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 15px;\">WORKING CONDITIONS AND PHYSICAL DEMANDS </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Frequently answer high volume of calls </span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Sedentary position</span></li>\n<li><span style=\"font-size: 15px;\"> </span><span style=\"font-size: 15px;\">Required to work on weekends. </span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18584",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "CALL CENTER AGENT",
    "departmentLabel": "Human Resources",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://bertsautopartsjm.bamboohr.com/careers/33",
    "employmentStatusLabel": "2 Years Time-limited"
  }
}